Maximum Service Credits; Exceptions Sample Clauses

Maximum Service Credits; Exceptions. (a) Under no circumstances will Customer be entitled to SLA credits in any one calendar month in excess of charges for seven (7) days of MRCs for the affected service. Notwithstanding the foregoing, in the event that, in any single calendar month, Customer would be eligible to receive SLA credits totaling twenty-four (24) or more days (but for the limitation set forth in this Section), then, Customer may, at its option and without penalty, either: (i) cancel the affected service only, but leave the Service Agreement and the remaining services in full effect; or (ii) terminate this entire Agreement, including all services. In either event, Customer must provide 5NINES with written notice of cancellation/termination to the Call Management Center with a courtesy copy to the attention of the General Counsel to the 5NINES facility address within five (5) business days following the end of such calendar month. Such termination will be effective thirty (30) days after receipt of written notice by 5NINES. Customer will be required to pay all outstanding balances, less any SLA credits issued by 5NINES, and Customer shall pay any de-install charges applicable to the return of the CPE (e.g., shipping, etc.). Customer’s remedies for any and all claims relating to the services (e.g., interruptions, deficiencies, etc.) shall be limited to those set forth in the SLAs set forth in this Section.
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Maximum Service Credits; Exceptions. (a) Under no circumstances will Customer be entitled to SLA credits in any one calendar month in excess of charges for seven (7) days of MRCs for the affected service.

Related to Maximum Service Credits; Exceptions

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