IN THE PERFORMANCE OF THE SERVICES Sample Clauses

IN THE PERFORMANCE OF THE SERVICES. 5.1 This Agreement provides a framework for, and the general terms and conditions applicable to, the Services that the Service Provider will provide to SARS under this Agreement.
IN THE PERFORMANCE OF THE SERVICES. This Agreement provides a framework for, and the general terms and conditions applicable to the Services. The Service Provider may only render the Services following a Brief, which must be executed subject to this Agreement. As contemplated in the RFP, the scope of Services envisages retainer based and ad hoc based Services. A Brief may therefore comprise of Services contemplated under retainer and/or ad hoc component(s) of the Services. The following engagement protocol is applicable: Each Brief shall indicate the following minimum requirements- Details, specifications and classification (i.e. whether retainer or ad hoc based) of the Services requested from the Service Provider; The timeframe within which the Services must be performed, together with the requisite Deliverables; Any additional Service Levels applicable to the Services procured in terms of the Brief and the corresponding Service Level Failure penalties; The costs of the Services, in so far as ad hoc Services are concerned, and which must be in accordance with the SARS Approved Pricing Schedule (Annexure A); The name/s and signatures of the duly delegated representatives of SARS’s Communication business unit and the Finance department: Provided that this requirement shall not be applicable to a Brief that exclusively solicits retainer based Services, wherein the Brief may be signed off on behalf of SARS by the SARS Authorised Representative; and Any additional conditions which may be applicable to the specific Brief. The Brief must be accepted by the Service Provider in writing before implementation. The Service Provider may not implement any Brief which does not comply with the provisions of Clauses 5.3 and 5.4 above. For this purpose, it is expressly recorded that the Service Provider shall not have any right of recourse or claim against SARS, whether financial or otherwise, as a result of any Services rendered or work done without a duly signed-off Brief. PRINCIPLES GOVERNING SERVICE LEVELS Service Levels List Annexure B lists Service Levels that will apply to the performance of the Services. The Service Provider shall comply with the prescribed Service Levels as of the Effective Date.
IN THE PERFORMANCE OF THE SERVICES. 5.1 SARS may, from time to time and as and when needed, issue a Service Request to the Service Provider, to perform the Services outlined in the Service Request.

Related to IN THE PERFORMANCE OF THE SERVICES

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