How we will help. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • an unexpected billing agreement payment, within 10 Business Days after telling us about it we will either: • reimburse you for the payment amount; or • explain why we cannot reimburse you. • an incorrect payment to another Paypal account, we will: • make immediate efforts to trace the payment and notify you of the outcome without charge to you; • compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: • If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. • If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. • reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • an unauthorised transaction to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment.
How we will help. Subject to the rest of this user agreement, we aim to investigate the problem and work with you to resolve it within 60 days. In addition, if your problem is: • An unexpected billing agreement payment, within ten Business Days after telling us about it we will either: o Reimburse you for the payment amount. o Explain why we cannot reimburse you. • An incorrect payment to another Paypal account, we will: o Make immediate efforts to trace the payment and notify you of the outcome without charge to you. o Compensate you as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) by putting your account in the state it would have been in had the incorrect payment been sent as actually specified by the sender. This means: If the incorrect payment resulted in you having less money than you would have had if the payment had been made as actually specified, we will credit your account for the difference. If the incorrect payment resulted in you having more money than you would have had if the payment had been made as actually specified, we may debit the extra funds from your account. o Reimburse you in your account for your losses or damages directly and reasonably foreseeably caused by the incorrect payment. • An unauthorized payment to another PayPal account, as soon as possible (and in any event no later than the end of the Business Day after you tell us about the problem) we will put your account back to where it would have been had the payment never happened. This can include a reimbursement of your payment. When we can’t compensate you... You are not entitled to any financial compensation from us as outlined above and you will owe to us (and we may reverse from your account) any compensation you have already received from us if: • You do not give us all the information we reasonably requested as to the circumstances of the problem (including, if you tell us about your problem orally, you fail to comply with our request that you tell us about your problem in writing within 10 Business Days). • You do not take all reasonable steps that we request to assist us in our investigation. • We can show that you acted fraudulently. • We can show that circumstances beyond our control (such as fire or flood or loss of internet connection) caused the problem, despite our reasonable precautions. • We have reason to believe otherwise that there is no problem which entitles you to compensation. • In respect of the foll...
