High Level Summary — Acquirer Program Sample Clauses

High Level Summary — Acquirer Program. The Acquirer Program shall be provided by Planet Payment in the manner described in the Agreement including the Program Specifications attached thereto. This SLA sets forth certain standards that Planet Payment has agreed to comply with in providing the Planet Payment Processing Services under the Agreement. Words and expressions defined in the Agreement shall bear the same meaning in this SLA unless separately defined in this SLA. Acquirer acknowledges that the Acquirer Program is being introduced and implemented in phases and that upon initial launch not all card types, not all Card Associations and not all Acquiring environments, technologies and interfaces will be supported. Acquirer acknowledges that at Acquirer’s request Planet Payment is hastening to get systems and services into production in order to meet Acquirer’s business deadlines and that while every effort will be made to ensure that all systems and services will operate in accordance with their respective Program Specifications, there can be no guarantee that all systems and services will operate error free and without interruption until the expiration of [*] after the completion of implementation of each phase of the Acquirer Program, whether or not caused by Planet Payment. Accordingly Acquirer agrees that until the expiration of [*] after the completion of Implementation of each phase of the Acquirer Program, this SLA shall be for guidance purposes only and shall not be binding on Planet Payment nor shall any penalties or indemnity obligations under this SLA until the expiration of [*] after such completion of Implementation. For the avoidance of doubt no SLA requirement shall apply at any particular time, when the relevant service, or part of a service is not implemented or due to be implemented until a later date.
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Related to High Level Summary — Acquirer Program

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  • BUSINESS CONTINUITY/DISASTER RECOVERY In the event of equipment failure, work stoppage, governmental action, communication disruption or other impossibility of performance beyond State Street’s control, State Street shall take reasonable steps to minimize service interruptions. Specifically, State Street shall implement reasonable procedures to prevent the loss of data and to recover from service interruptions caused by equipment failure or other circumstances with resumption of all substantial elements of services in a timeframe sufficient to meet business requirements. State Street shall enter into and shall maintain in effect at all times during the term of this Agreement with appropriate parties one or more agreements making reasonable provision for (i) periodic back-up of the computer files and data with respect to the Trusts; and (ii) emergency use of electronic data processing equipment to provide services under this Agreement. State Street shall test the ability to recover to alternate data processing equipment in accordance with State Street program standards, and provide a high level summary of business continuity test results to the Trusts upon request. State Street will remedy any material deficiencies in accordance with State Street program standards. Upon reasonable advance notice, and at no cost to State Street, the Trusts retain the right to review State Street’s business continuity, crisis management, disaster recovery, and third-party vendor management processes and programs (including discussions with the relevant subject matter experts and an on-site review of the production facilities used) related to delivery of the service no more frequently than an annual basis. Upon reasonable request, the State Street also shall discuss with senior management of the Trusts any business continuity/disaster recovery plan of the State Street and/or provide a high-level presentation summarizing such plan.”

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