Dispute Adjustments. If the CP objects to the amount charged by the Invoice, it must give the TA notice in writing within 14 calendar days after the date of issue of the Invoice stating precisely the grounds of objection, together with supporting evidence. Any amount payable under the Invoice must be paid in full before the Payment Due Date notwithstanding any notice of objection. The TA shall resolve the objection within one month after receipt of the notice of objection. If any adjustment is found before or after the Payment Due Date, the TA will notify the Intermediary and the adjustment will then be reflected on the Invoice issued after the following cycle’s Notification Day. If there is a credit/debit adjustment, all refund/recollection will be arranged through an adjustment in the upcoming USC Collection Cycle Invoice for corresponding CP. The affected Invoice will not be reversed or adjusted. Given the above, dispute adjustment will not be entertained for the last USC Collection Cycle under the Agreement. It should be noted that dispute adjustment is not applicable to USC Collection Cycle 1-21 data. If the credit adjustment is greater than the billed amount charged under the Invoice, a refund will be sent to the CP. If the refund is greater than the current available balance in the Settlement Account, the Intermediary will serve a written notice to PCCWHKTC requesting transfer of adequate amount to the Settlement Account. The Intermediary may only execute the refund upon receipt of sufficient amount from PCCWHKTC and will not be responsible for any delay due to insufficient available balance in the Settlement Account to cover the batch of refund. If the credit adjustment is less than the billed amount charged under the Invoice, the difference will be collected from the CP on the coming USC Collection Cycle. No interest will be accrued for any credit adjustment amount. Interest at Prime Rate Plus 2% will be applied to the debit adjustment amount calculated from the date after the corresponding Payment Due Date to the date this dispute is resolved. Such date will be advised by TA by written notice. The difference with accrued interest will be collected from the CP on the coming USC Collection Cycle. Prime Rate is fixed as at the date immediately after the corresponding Payment Due Date.
