DISCRIPTION OF SPECIAL TERMS AND CONDITIONS. [ • ] [ • ] SIGNED by the Parties and witnesses on the following dates and at the following places respectively: FOR AIRPORTS COMPANY SOUTH AFRICA SOC LIMITED Signature: who warrants that he / she is duly authorised thereto Name: Date: Place: Witness Witness FOR THE SERVICE PROVIDER Signature: who warrants that he / she is duly authorised thereto Name: Date: Place: Witness Witness Annexure E - SERVICE LEVELS AND PENALTIES SERVICE CATEGORY PERFORMANCE STANDARD METHOD OF MEASUREMENT TARGET PENALTIES [Drafting Note: Please note that when completing the table below, consideration must be given to the fact that different services will require different performance standards, methods of measurements, targets and penalties. For example, when dealing with cleaning services, these may be categorised into different categories such as parking area cleaning services, bathrooms cleaning services and office cleaning services. In this regard, the performance standard required for cleaning bathrooms and cleaning the parking area will not be the same. It is clear that the cleaning of bathrooms will certainly require a higher standard. As such, it may be necessary, for example, to make the performance standard to be hundred percent hygienic. With regard to the method of measurement, it can be said that the bathrooms will be cleaned every one hour and that the target will be reached if there are at least not more than a particular number of reported complaints pertaining to the cleanliness of the bathrooms in a particular month. Furthermore, where such standards are not adhered to, the Company should be entitled to penalise the Service Provider by, for example, reducing the service fee in proportion with the magnitude of the performance failure.] Annexure F– ANTI-CORRUPTION UNDERTAKINGS ANTI-CORRUPTION UNDERTAKINGS
DISCRIPTION OF SPECIAL TERMS AND CONDITIONS. [ • ] [ • ] SIGNED by the Parties and witnesses on the following dates and at the following places respectively: FOR AIRPORTS COMPANY SOUTH AFRICA SOC LIMITED Signature: who warrants that he / she is duly authorised thereto Name: Date: Place: Witness Witness FOR THE SERVICE PROVIDER Signature: who warrants that he / she is duly authorised thereto Name: Date: Place: Witness Witness Annexure E - SERVICE LEVELS AND PENALTIES Annexure E SERVICE CATEGORY PERFORMANCE STANDARD METHOD OF MEASUREMENT TARGET PENALTIES Auction process completion per site Within 30 days Project programme 100% 1% percentage decrease in commission fees charged per item Handover of documentation after conclusion of auction Within 7 days From date of conclusion of sale 100% 1% percentage decrease in commission fees charged per item Payment of proceeds from sale to ACSA Within 7 days From date of conclusion of sale 100% 1% percentage decrease in commission fees charged per item a day after the due date and a further 1 % percentage decrease in commission fees charged per item for the expiry of every three days thereafter. NB: The Service Provider must conclude the disposal/auctioning process for ALL the Company’s fleet vehicles and equipment by no later than 31 March 2022. Annexure F– ANTI-CORRUPTION UNDERTAKINGS ANTI-CORRUPTION UNDERTAKINGS
DISCRIPTION OF SPECIAL TERMS AND CONDITIONS. SIGNED by the Parties and witnesses on the following dates and at the following places respectively: FOR AIRPORTS COMPANY SOUTH AFRICA SOC LIMITED Signature: who warrants that he / she is duly authorised thereto Name: Date: Place: Witness Witness FOR XXXXXXXXX XXXXXXXXX(Pty) Ltd. Signature: who warrants that he / she is duly authorised thereto Name: Date: Place: Witness Witness Annexure E - SERVICE LEVELS AND PENALTIES Annexure F– ANTI-CORRUPTION UNDERTAKINGS ANTI-CORRUPTION UNDERTAKINGS
