COMPLAINTS PROCEDURE FOR CLIENTS Sample Clauses

COMPLAINTS PROCEDURE FOR CLIENTS. The Company, have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship.
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COMPLAINTS PROCEDURE FOR CLIENTS. The Company have adopted this Complaints Procedure to ensure a fair and quick process for han- dling complaints, that may arise from our relationship. SUBMITTING YOUR COMPLAINT You should address your complaint via email to us, according to the Contact Us details on the Web- site. The email should contain your name, your trading account number, and the nature of the com- plaint. Anonymous complaints will not be treated. Once you successfully complete and submit your complaint, the Compliance Department of the Company shall handle and investigate your complaint.
Sample 1

Related to COMPLAINTS PROCEDURE FOR CLIENTS

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

  • GRIEVANCE PROCEDURE 7.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.

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