Complaint File Clause Samples

Complaint File. A Grantee shall keep an accurate and comprehensive file of any and all complaints regarding the Cable System. A Grantee shall establish a procedure to remedy complaints quickly and reasonably to the satisfaction of the City. A Grantee shall keep complete records of its actions in response to all complaints for a period of three (3) years. The Grantee shall make a copy of its complaint file available to the City upon request.