Common use of Competencies Clause in Contracts

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Focus Is dedicated to meeting the expectations and requirements of internal and external consumers; gets firsthand consumer information and uses it for improvements in products and services; acts with consumers and whanau in mind; establishes and maintains effective relationships with consumers and whanau and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisation.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Management Competencies Process Management Good at figuring Planning Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the processes necessary process steps; develops schedules and task/people assignments; anticipates and adjusts for risks, problems and roadblocks; measures performance against goals, evaluates results. Interpersonal Savvy Relates well to get things doneall kinds of people—up, down, and sideways, inside and outside the organisation; knows how to organise people builds appropriate rapport; builds constructive and activitieseffective relationships; understands how to separate uses diplomacy and combine tasks into efficient work flow; knows what to measure and how to measure ittact; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resourcesdefuse even high-tension situations comfortably. Listening Practices attentive and active listening; has the patience to hear Motivating Others Creates a climate in which people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know want to do their jobs best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisionshis/her work is important; is timely with informationsomeone people like working for and with. Priority Setting Spends Organisational Agility Well prepared and organised for all tasks. Expects the same of their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focusteam. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator Executive Director of Nursing and Midwifery • Patients and whānau • Patient Enquiries Hospital Redevelopment Project Team • Stakeholders Patients, Families and ▇▇▇▇▇▇ • Service Managers and Administrators Community Members • Management / Personal / Executive Assistants Nurse Directors • Southern-Nurse Manager • Directorate Leadership Team • Clinical Nurse Coordinators • Nursing staff • Medical staff • Allied Health • Administration staff • Southern DHB wide staff • Duty Manager • Building and Property staff • ▇▇▇▇▇▇ Love (Construction contractors) PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Health Professional qualification • Holds a current practising certificate. Experience • Strong clinical skills and excellent understanding of the DHB’s general clinical models of care and systems. • Be familiar with system wide change management strategies. • Knowledge of Healthcare environment Experience hospital infrastructure, or experience working in the health sector • At least 2 years clerical administration experience • Knowledge of office systems Demonstrated competence in performing and procedures • Knowledge of Healthcare environment delivering under tight financial constraints and within strict timeframes Knowledge and Skills • Evidence Excellent group facilitation skills and history of good literacy a collaborative team approach. • Advanced communication techniques such as conflict resolution, diffusion and numeracy skills mediation skills. • Excellent computer skills, including knowledge of Microsoft Word, Excel Innovative and Outlook (email)flexible with positive and problem solving approach in all situations. • Knowledge and experience of managing databases public sector project planning would be an advantage. • Knowledge and experience dealing with change management Personal Qualities • High standard level of interpersonal and communication skills, including written skills • Manage own time adopting a disciplined approach to establishing and verbal following identified role-related priorities • Ability Demonstrated ability to understand successfully manage conflict and follow written or verbal instructions demands of the position • Sets high standards of performance Demonstrated initiative and self-motivation • Ability Perform other duties relevant to work well in a team the position as required • Establishes and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information maintains effective working relationships KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support To provide leadership and day to day management of the redevelopment project. • Provide high quality administrative support To develop strong working relationships with staff and stakeholders. Understand and capture the key needs of staff and external stakeholders. Ensure this is accurately recorded. • Gain staff and stakeholder input into planning for model of care changes while project impacting on current operational model of care. • To provide input into the project planning work from a clinical perspective. Supporting infrastructure requirements such as risk identification and management, clinical models of care and reporting mechanisms. As identified by staff and key stakeholders. • Develop strong consultation and engagement programmes with internal and external stakeholders. • Ensure accurate and timely reporting and reporting of information as required. • To develop and maintain professional relationships networking with internal and external contractors to maintain the smooth and efficient delivery of the project. • Takes responsibility for ensuring input and delivery of the clinical input into the project plan on a day-to-day basis ensuring all policies and procedures are adhered to. • Assist in organising, controlling and providing clinical leadership and accountability. • The patient experience is optimised and is at the centre of everything. Development and maintenance of tracking and reporting systems for the project • Contribute to the Consumer Experience Service Directorate ensuring efficient development, reporting and effective consumer response to concerns maintenance of project plans and complaints raisedother relevant documentation. • Work closely Identifies and communicates implementation issues/risks to B&P Project Manager or Programme Manager, Infrastructure and Hospital Rebuild • Assists project owners in the timely achievement of milestones. • Effective reporting systems using the appropriate framework are developed and maintained. • Risks are identified and managed effectively. • The achievement of objectives is accurately reported. • Key milestones are achieved. Works with the Feedback Facilitator Project Team to identify, develop and lead activities that assist in achieving project objectives • Identifies opportunities for improvement in systems and processes to support the project and follows through on recommendations as appropriate. • Fosters a culture that looks to innovative ways to achieve project objectives. • Encourages a results-oriented and output focused work ethic. • Identifies, develops, leads and monitors project activities with a view to achieving improved patient outcomes, efficient use of resources and the effective management of equipment. • Ensure that work is neither overlooked nor duplicated by related projects. • Systems improvement is achieved. • Improved patient outcomes are delivered. • Innovative culture is encouraged Utilising clinical knowledge when supporting the Redevelopment and its impact on operational activities • Acknowledges own limitations of knowledge in complex situations and utilises appropriate resource people when necessary. • Coordinates the skill mix, work force planning and practice requirements • Identifies clinical risk issues and ways of mitigate those risks. • Continues to maintain clinical knowledge and skills through self-learning, and understanding of wider clinical systems and processes that are critical to the effective functioning of a hospital. • Promotes contemporaneous clinical models of care. • Sharing knowledge with others • Maintains professional development. • Clinical risks are mitigated. • Integrate existing programmes and agreed platforms for care delivery models • Participate in workforce and development planning for the clinical and non-clinical workforces • Promotes a collaborative model of care, teamwork, and incorporates this into project planning. Quality and Risk • Work collaboratively with Occupational Health, Quality and Risk and Infection Prevention and Control to maintain organisational standards • Demonstrate an understanding of risk, identifying emerging risks and ensuring risk mitigation action plans are developed and followed through • Meets as agreed with Service Manager to monitor quality/risk • Deliver on agreed quality projects alongside Service Manager Managing Relationships in such a way as to promote the desired image and positively support the project outcomes. • ▇▇▇▇▇▇ an environment where the people within our organisation work actively together to promote an optimum patient experience. • Develop effective internal relationships. • Manages a large workload effectively to ensure effective consumer feedback responses that adhere to national and internal timelinesdeadlines are met. • Undertake Confident and professional in the role. • Is highly performing Self-Management • Develops logical and complete plans to resolve issues. • Manages own time adopting a disciplined approach to establishing and following priorities of work. • Exhibits self-confidence. • Is able to self-reflect on performance, accepts and utilises feedback and engages in appraisal. • Manages a large workload effectively to ensure deadlines are met. • Confident and professional in the role. • Is highly performing Living Southern DHB Values • Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working. Other Duties • Undertaking duties associated from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with the position, as required to maintain an efficient service, including up skilling as requiredSDHB processes and reflects best practice. • Research undertaken is robust and well considered. Professional Development – self • Identifying areas for personal and professional development. • Training and development goals are identified/directed by the agreed with your manager. • Demonstrate excellent customer service skillsPerformance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Health, by listening Safety and interacting Wellbeing • Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with stakeholders the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a courteoussafe manner. • Effort is made to strive for best practice in Health and Safety at all times. Treaty of Waitangi The principles of Te Tiriti o Waitangi, polite as articulated by the courts and responsive manner while adhering the Waitangi Tribunal will guide the Southern DHB response to relevant established protocols & policy Provide timely Māori health improvement and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited toequity. These contemporary principles include: • Maintain effective electronic Tino rangatiratanga: Providing for Māori self- determination and paper filing systems mana motuhake in the design, • You will be able to demonstrate an understanding of Te Tiriti o Waitangi, Māori Indigenous rights and procedures relevant current issues in relation to consumer feedbackhealth and health equity i.e.: Whakamaua: Māori Health Action Plan 2020-2025. • Attention You will contribute to detail responding to the DHBs Te Tiriti o Waitangi commitment to deliver effective and accuracy is demonstrateddelivery and monitoring of health and disability services. • Demonstrate Equity: Being committed to achieving equitable health outcomes for Māori. • Active protection: Acting to the fullest extent practicable to achieve equitable health outcomes for Māori. This includes ensuring that the Crown, its agents and its Treaty partner under Te Tiriti are well informed on the extent, and nature, of both Māori health outcomes and efforts to achieve Māori health equity. • Options: Providing for and properly resourcing kaupapa Māori health and disability services. Furthermore, the Crown is obliged to ensure that all health and disability services are provided in a willingness to adapt to changing needs culturally appropriate way that recognises and supports the expression of hauora Māori models of care. • Partnership: Working in partnership with Māori in the governance, design, delivery and monitoring of health and disability services – Māori must be co-designers, with the Crown, of the serviceprimary health system for Māori. equitable healthcare with Māori patients and their whānau. • Consumer feedback You will have the ability to incorporate Māori models of health, patient and whānau-centred models of care, and mātauranga Māori. • You will have insights into your own cultural awareness and an understanding of how your social-cultural influences inform biases that impact on your interactions with patients, whānau, and colleagues. • Recognising that there is timely an inherent power imbalance in-patient relationship and ensuring that this is not exacerbated by overlaying your own cultural values and practices on patients. Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager. For Job Evaluation Purposes:(As per the current Southern DHB Delegation of Authority Policy) Number of direct reports: Nil : Southern DHB Delegation of authority (level 1 – 5) : N/A Staff Authority Authority to engage, promote, discipline and dismiss staff No authority: No Authority to engage, promote, discipline/dismiss direct reports with consultation of manager: NO Ultimate authority, engage, promote, discipline and dismiss staff at any level below his/her own: NO Contractual Authority Authority to enter into agreements or contracts on behalf of the Southern DHB • Limited: NO • Long term $1.5 to $3 million NO • Long term in excess $3 to $7.5 million NO Work Complexity Most challenging duties typically undertaken or most complex problems solved : Example: the end result -policy framework are defined but independent thought is necessary to co-ordinate conflicting demand and to optimise efficiency, or while end result defined means of achieving end result is unspecified • Co-ordinating conflicting demands of time and capacity of contractors and clinical staff • Managing expectations of clinical staff by taking a strategic view of planning process and interpreting it back to staff • Interpreting the technical aspects of planning for clinical staff Freedom To Act Guidelines available to assist job holder to make decisions e.g. policy documents, standard procedures. This factor assesses the extent to which the role is supervised and/or monitored as well received by consumers. Individual as the amount of guidance available Example: determines own strategies, little guidance – minimal guidance, large degree of independence – close supervision • Works independently to manage deadlines determining own strategies • Holds conversations with clinical staff, discussing models of care for the ICU redevelopment determining own strategies • Completes reports with minimal guidance • Minimal formal guidelines available regarding strategies to project management role, but full access to guidelines and Team Performance policies for SDHB on MIDAS Financial Responsibilities • Participate in and contribute Controls a budget N • Maximum that may be spent without reference to manager N/A_________________________ • Jobholder can spend unbudgeted capital N. Amount_____________ _ _ • Jobholder is responsible for committing the organisation to long-term contracts N • Jobholder signs correspondence for Company N From time to time it may be necessary to consider changes to the functioning position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This Position Description may be reviewed as part of the teampreparation for your annual performance and development review. • Participate as a team member to ensure the best outcome for the organisation.Acknowledged / Accepted: ........................................................................................................................... .............................................................................

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out Communication • Promotes a credible image and inspires confidence • Actively shares information, ideas and experience with others • Works to build trusting relationships with customers and key stakeholders • Communicates sensitive messages or disagreements with tact and diplomacy • Treats people with respect and courtesy • Brings conflict into the processes necessary to get things done; knows how to organise people open and activities; understands how to separate facilitates resolution • Encourages the expression of differing and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ opposing views Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. DHB Position specific competenciesdescription for: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and Dental Officer – 2020 Employee’s initials: Authorised by: ▇▇▇▇ ▇▇▇▇▇▇ good interpersonal relationship ▇▇▇, Service Manager Strategic Management • Willing Help maintain a big-picture view of their area of the business • Help ensure shorter-term objectives are tied to support the broader strategic direction • Recognises the impact of broader issues and assist other staff emerging trends on their area of responsibility • Takes an organisation-wide perspective on issues, rather than thinking solely about their area of responsibility • Challenges others to improve and innovate • Constantly strives to make improvements to service systems and processes (e.g., to get things done better, cost effectively and faster) • Seeks feedback from internal and external customers and implements changes to improve service Taking Accountability • Takes personal responsibility for making things happen • Reinforces Southern DHB values with others and leads by example • Supports and advocates Southern DHB's position on all issues • Demonstrates personal ownership of decisions made by the management team • Acts ethically and with integrity • Is open and honest with others • Actively pursues self-learning and development Technical Expertise Essential • Bachelor of Dental Surgery or equivalent, and registration with the Dental Council of New Zealand is essential • Evidence of attendance and a commitment to professional development. • Experience in treating children, medically compromised patients and patients with varying disabilities. • Competent using computer keyboard. • Must have current full drivers licence. Desirable • Broad experience in all branches of general dentistry, some background in hospital or community dentistry. • Is prepared to and has the ability to learn new clinical applications e.g Titanium, HCS, iPM as required for the role. Undertakes training if required. • Respect the privacy Within Southern DHB External to Southern DHB  Senior Leadership team – PC & PH Directorate.  Private Dentists  Clinical Director, Hospital Dental Service  University of individuals when dealing with personal information Otago Faculty of Dentistry  Hospital Dental Service Staff  General Practitioners  Community Oral Health Service Staff  Other referrers  Oral Health and Outpatients Administration Staff  Professional Lead – Dental/Oral Health Therapists and Dental Assistants  Unit Managers – Southland & Otago, District Oral Health Services Southern DHB Position description for: Dental Officer – 2020 Employee’s initials: Authorised by: ▇▇▇▇ ▇▇▇▇▇▇▇▇, Service Manager KEY RESULT AREAS: Key Accountabilities: Example Accountabilities Deliverables To provide patients with a  Accurate documentation of successful delivery assessment and clinical treatment. range of dental treatment  Liaison where appropriate, with clinical associates involved with patient’s care. with emphasis on an  Understanding of patient’s condition and treatment options. appropriate level of dental  Diagnostic, surgical and clinical dental treatment undertaken. care within the service specification.  Perform such other duties as may be reasonably required by the Clinical Director, Hospital Dental Service. To promote an appropriate work culture in the unit.  Work culture will facilitate team building, innovation and responsibilities creativity, conservation of scarce resources and cultural sensitivity To implement, monitor and  Commitment to continual quality improvement evaluate quality  Development and maintenance of system for clinical audit improvement programme  Implementation, monitoring and evaluation of quality improvement programme and system for clinical audit  Legal and statutory duties undertaken and performed as required To co-operate with development of strategic direction and policy of the Service Support • Provide high quality administrative   Advice and support to the Consumer Experience Clinical Director in policy implementation. Co-operate with the Clinical Director to set strategic direction for service delivery To implement clinical  Mentor and support to junior dental staff HDS with clinical plans and treatment. support and education  To act as an named dentist to dental therapists as required under the HPCAA  Participation in, and support for, education programmes for other dental clinical and non-clinical staff  Presentation of dental developments and issues which enhance the status of the service to wider clinical/professional audience To ensure the Service Directorate ensuring has a  A positive image for the service is actively promoted with the public, state positive image agencies and the media  Efficient customer-focused services are provided within allocated resources To actively maintain and improve professional standards and knowledge   Opportunities for continuing education, personal growth and development are sought and utilised Active participation in personal annual performance review and periodic departmental credentialing as required by CD Professional Development – self Identifying areas for personal and professional development.  Training and development goals are identified/agreed with your manager.  Performance objectives reviewed annually with your manager.  You actively seek feedback and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems.  You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures.  You actively encourage and challenge your peers to work in a safe manner.  Effort is made to strive for best practice in Health and Safety at all times. Treaty of Waitangi Giving effect to the principles of the Treaty of Waitangi – Partnership, Participation and Protection through your interaction with others on a day to day basis.  Partnership – You interact in good faith and in the nature of a partnership. There is a sense of shared enterprise and mutual benefit where each partner takes account of the needs and interests of the other. Southern DHB Position description for: Dental Officer – 2020 Employee’s initials: Authorised by: ▇▇▇▇ ▇▇▇▇▇▇▇▇, Service Manager  Participation – You work in partnership with our treaty partners to enable our organisation to prosper. You are mindful of the varying socio-economic conditions that face our people and work hard to remove barriers of access to health and education.  Protection – You work proactively to protect the rights and interests of Māori, including the need to proactively build the capacity and capability of Māori. Quality and Performance  Maintain professional and organisational quality standards.  Ensure delivered work is planned, delivered, and implemented consistently against quality standards.  Continuously identify improvement opportunities to perform job in most effective manner.  Investigate opportunities to achieve goals in a more efficient way.  Performance is in alignment with HR quality audit standards, organisational requirements, and effective consumer professional standards. Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager. From time to time it may be necessary to consider changes to the position description in response to concerns and complaints raisedthe changing nature of our work environment – including technological requirements or statutory changes. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, This position description may be reviewed as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs part of the servicepreparation for your annual performance and development review. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisation.Acknowledged / Accepted: .................................................................................................................... ........................................................................ Employee Date .................................................................................................................... ........................................................................

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top high performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary to get things doneManaging diversity Manages all people equitably; knows how to organise people works effectively with all races, nationalities, cultures, disabilities irrespective of age and activitiesgender; understands how to separate supports equal and combine tasks into efficient work flow; knows what to measure fair treatment and how to measure it; can see opportunities opportunity for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. all Priority Setting Spends their own work time and the time of others on what's what is important. Quickly zeros in on the critical few and puts the trivial many aside. Can ; can quickly sense what will help or hinder accomplishing a goal. Eliminates when seeking to accomplish goals; eliminates roadblocks. Creates focus. ; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers Within HNZ Southern DHB External to HNZ Southern DHB • Feedback AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Patients and whānau Relevant professional organisations • Patient Enquiries Team Administration staff • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff Other service providers PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Registered occupational therapist with a current practising certificate. • Knowledge Membership of Healthcare environment Occupational Therapy New Zealand - Whakaora Ngangahau Aotearoa Experience • At least 2 years clerical administration Have an up to date knowledge of a variety of clinical areas with some mental health experience • Knowledge of office systems and procedures at least two years clinical experience, preferably in the Mental Health field. • Knowledge of Healthcare environment Post Graduate Allied Health Certificate in Mental health Knowledge and Skills • Evidence Be computer literate with a broad range of good literacy and numeracy skills • Excellent computer skills, including knowledge use of Microsoft Wordprogrammes, Excel e.g. word, excel, power point • Hold a full NZ drivers licence • Demonstrate a readiness to consult with colleagues and Outlook be able to recognise limits of own competence and experience • Be evidence/best practice focused in service delivery • Training in assessment skills – AMPS & Functional Assessments Personal Qualities • A high level if interpersonal and communication skills • Able to work in a supportive and honest manner • Able to motivate self and others • Able to accept responsibility for own actions • Commitment to ongoing professional development Role specific requirements Role Description: • Facilitate an evidence based/best practice occupational therapy process for clients, including assessment (emailstandardised/non standardised) and service user centred intervention/ goal planning. • Ability to easily establish networks with patients, whanau, community organisations and stakeholders • Up to date knowledge in appropriate clinical areas and experience in providing occupational therapy interventions, including 1:1 and group work (as appropriate). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability Be able to work well actively and co-operatively in a multi-disciplinary clinical team and ▇▇▇▇▇▇ good interpersonal relationship liaise appropriately with relevant healthcare professionals and others involved with the client, as well as service managers and organisations. • Willing Prescribe adaptive equipment or recommend environmental adaptations within the parameters of relevant funding sources for clients Clinical Expertise and Knowledge: • Must have a full clean NZ current driver’s licence • Perform other duties relevant to support and assist other staff the position as required. • Respect Be computer literate with a broad range of computer skills. • Commitment to the privacy development of individuals when dealing bi-cultural processes in your work. • Be able to work autonomously as well as within a multidisciplinary team. • Be self-motivated, innovative and empathetic with personal information KEY RESULT AREAS: patients and their families/whanau. • Exhibit excellent interpersonal and communication skills (verbal and written) • Maintain rapport with peers and staff within the Southern District Health Board that you have professional relationships with. • Possess the ability to problem solve and demonstrate initiative. • Have the ability to motivate others. Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support Clinical Practice Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope of your Annual Practising Certificate Assessments and interventions • Undertake accurate and comprehensive assessments and evaluations • Plan and implement appropriate interventions • Provide high quality administrative relevant education - including any relevant alternative options - in a format that can be clearly understood • Collaborate with patients to set realistic, patient- centred outcomes • Be proficient in Occupational Therapy assessment techniques • Have a working knowledge of Occupational Therapy intervention techniques, including patient centred goal planning • Your interventions are realistic and based on best practice • You use standard measurement tools and equipment as set down by departmental or professional protocols Documentation • Maintain confidentiality of patient information and documentation • Adhere to SDHB’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • You assist patients to gain appropriate support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns representation which reflects their cultural needs and complaints raisedpreferences. • Work closely Ability to recognise and address cultural differences with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national sensitivity and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt participate in ongoing activities directed at improving one’s knowledge in the area of Maori and other cultures. Professional Responsibilities Working in a collegial manner • Contribute to changing needs the support and education of colleagues and students to enhance development of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • Be able to work actively and co-operatively in a multi- disciplinary clinical team. , liaising appropriately with relevant health care professionals including Service Managers and others involved with the client, family whanau, organisations and agencies • Participate You have formal and informal systems in place for supporting colleagues • You maintain supervision records for students • You participate as a team member to ensure the best outcome outcomes for patients/ people Evidence-based practice and research • You implement evidence-based best practice procedures and guidelines • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You up dates your knowledge related to best practice guidelines and area of practice • You maintain a professional portfolio or participate in an approved CPD programme (as per professional requirements) Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Assist Junior and other staff with appropriate time management and work load management. • Your tasks are scheduled and completed in a timely manner Professional development • Develop and maintain professional competency • Appraisal, peer review, observed practice or other professional audits as applicable • Develop both personally and professionally to meet the changing needs of your career and profession • Have a demonstrated commitment to supervisory processes and audit. • You hold current registration where applicable or as required • You maintain an up-to-date professional development plan Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the organisationSouthern DHB Organisational Values. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered. • Live and support the DHB values in everything you do. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a safe manner. • Effort is made to strive for best practice in Health and Safety at all times. Treaty of Waitangi The principles of Te Tiriti o Waitangi, as articulated by the courts and the Waitangi Tribunal will guide the Southern DHB response to Māori health improvement and equity. These contemporary principles include: • You will be able to demonstrate an understanding of Te Tiriti o Waitangi, Māori Indigenous rights and current issues in relation to health and health equity ie: Whakamaua: Māori Health Action Plan 2020-2025. • Tino rangatiratanga: Providing for Māori self- determination and mana motuhake in the design, delivery and monitoring of health and disability services. • Equity: Being committed to achieving equitable health outcomes for Māori. • Active protection: Acting to the fullest extent practicable to achieve equitable health outcomes for Māori. This includes ensuring that the Crown, its agents and its Treaty partner under Te Tiriti are well informed on the extent, and nature, of both Māori health outcomes and efforts to achieve Māori health equity. • Options: Providing for and properly resourcing kaupapa Māori health and disability services. Furthermore, the Crown is obliged to ensure that all health and disability services are provided in a culturally appropriate way that recognises and supports the expression of hauora Māori models of care. • Partnership: Working in partnership with Māori in the governance, design, delivery and monitoring of health and disability services – Māori must be co-designers, with the Crown, of the primary health system for Māori. • You will contribute to responding to the DHBs Te Tiriti o Waitangi commitment to deliver effective and equitable healthcare with Māori patients and their whānau. • You will have the ability to incorporate Māori models of health, patient and whānau-centred models of care, and mātauranga Māori. • You will have insights into your own cultural awareness and an understanding of how your social-cultural influences inform biases that impact on your interactions with patients, whānau, and colleagues. • Recognising that there is an inherent power imbalance in-patient relationship and ensuring that this is not exacerbated by overlaying your own cultural values and practices on patients. Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Interpersonal Savvy Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Process Management Good at figuring out the processes process necessary to get things done; knows how to organise organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can'tn’t; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive Planning Accurately scopes out length and active listeningdifficulty of task and projects; has sets objectives and goals; breaks down work into the patience to hear process steps; develops schedules and task/people outassignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Problem Solving Can effectively cope with change; can accurately restate shift gears comfortably; can decide and act without having the opinions total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Decision Quality Makes good decisions (with our considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgment, most of his/her solutions turn out to be correct and accurate when judged over time; south out by others even for advice and solutions. Building Effective Team Blends people into teams when they disagree. Informing Provides the information needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people need to know to do finish and be responsible for their jobs and to feel good about being a member work; defines success in terms of the whole team, unit, and/or ; creates a feeling of belonging in the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focusteam. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator Other Team Leaders • Patients and whānau • Patient Enquiries Team • Stakeholders Ministry of Health • Service Managers Manager, Public Health • Ministry for the Environment • Clinical Director, Public Health • Ministry for Primary Industries • Public Health Physicians/Medical Officers of Health • South Island Public Health Unit staff • Pou whakatere • Local Government stakeholders • Strategy, Primary and Administrators Community staff • Management / Personal / Executive Assistants NGO stakeholders • Southern-wide Primary Care and Population Health Directorate staff • Housing New Zealand • Professional Leaders, HPO/HPA • Iwi, Runaka and Māori Health providers • Māori Health Directorate • University of Otago • Ministry of Social Development • WellSouth • Ministry of Education • Health Promotion Agency • Educational Settings PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Relevant tertiary degree qualification. • Knowledge of Healthcare environment Post graduate qualification in Public Health or related discipline. • Masters qualification in Public Health. Experience • At least 2 years clerical administration experience Experienced in leading and or managing teams. • Knowledge of office systems Financial planning and procedures budget management experience. • Knowledge of Healthcare environment Experience working in a public health service. • Experience working in Public Health services, in particular leading health promotion programmes using health in all policies and collaborative partnership approaches. • Experience using health in all policies and collaborative partnership approaches. • Experience in coaching, mentoring and facilitating individuals and groups. • Experienced in preparing high quality written communications and reports • Experience in portfolio management (managing more than one project at a time). • Skilled at recruiting and developing staff. Knowledge and Skills • Evidence of good literacy Experience in using intelligence to support planning and numeracy skills strategic direction. • Excellent computer skillscomputing skills including ability to use Microsoft products (work, including knowledge of Microsoft Wordexcel, Excel powerpoint) and Outlook (email)systems such as sharepoint. • Knowledge Delegation skills. • Ability to apply risk assessment approaches and mitigation. • Commitment to develop Te Reo competencies. • Experience in using programme planning, project management and developing outcome measures and evaluation. • Demonstrated ability to apply the Treaty of managing databases Waitangi within the service. • Experience implementing equity and Māori Health Frameworks in planning and programmes/projects, • Experience using consultation and facilitation skills. Personal Qualities • High standard of interpersonal communication skillsCurrent full drivers licence. • Able to excite, including written inspire and verbal influence others to action. • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as requiredmaintain excellent relationships at all levels. • Respect Willingness to develop and nurture the privacy skills of individuals when dealing with personal information others. • Adaptable and flexible, highly motivated, innovative and able to work independently as well as lead a team. • Ability to change others’ awareness of issues by helping them to look at old problems in new ways. • Expert communicator, both verbal and written. • Highly organised and structured. • Maintain and extend knowledge and skill base relating to relevant issues, trends and practice. • Embodies Southern DHB values of Manaakitanga, Pono, Whaiwhakaro and Whanaungatanga. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient Lead by example as a positive, motivating and effective consumer response to concerns and complaints raisedinspiring role model for all staff. • Work closely Actively support staff to work across teams and with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national external partners and internal timelinesstakeholders in agreed work programmes. • Undertake duties associated with the position, as required to maintain Create an efficient service, including up skilling as required/directed by the managerenvironment that encourages a high level of staff engagement and performance. • Demonstrate excellent customer service skillsActively encourage a culture of continuous learning and reflective practice, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering use evidence based practice to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedbackinform all planning. • Attention to detail and accuracy is demonstratedSuccessful leadership of a high performing team. • Demonstrate a willingness to adapt to changing needs of Collaborative teams. Communication, Liaison and Coordination • Ensure effective and timely communication within the team and the service. • Consumer feedback is timely Produce high quality written communications, including reports, submissions, technical papers, letters, press • All written communications are clear, and well received by consumersconcise and to the standard required. Individual • Relationships established and Team Performance maintained with all stakeholders (external and internal). releases, replies to complainants, and public information. • Ensures good verbal and interpersonal skills to effectively communicate messages in a professional manner to a variety of audiences. • Effective facilitation and liaison skills to maximise opportunities to improve health outcomes. • Develop and maintain relationships with Māori stakeholders in Southern. • Build and maintain strong effective relationships within the team, service, SDHB and external agencies and stakeholders including regional and district councils. • Able to identify and proactively manage tension between people. Financial Management • Ensure adherence to the DHB delegation policy. • Report to the Service Manager on a monthly basis, financial performance including variations and corrective actions. • Participate in annual budgeting process with Service Manager and contribute Business Analyst. • Work within the financial delegations for Tier 5 management. • Manage financial and contract performance within parameters of funding agreements and budgets. • Report significant variances to the functioning Service Manager. Contribute to the Development of an Organisation Wide Culture of Improvement • Ensure staff participate in DHB quality improvement programmes e.g. Skills for Change. • Identify and lead projects to improve team efficiency and effectiveness. • Share expert knowledge and ideas with others. • Staff within the services are familiar with improvement methodologies and how to apply them. • Team quality improvement activities occur. Health Equity • Actively support the team to implement relevant health equity policies, procedures and approaches. • Ensure health equity assessment is embedded into team practice. • Ensure Māori perspective is incorporated in the design and delivery of programmes. • Draws on relevant equity literature and reports to guide thinking and critical analysis. • Demonstrates the inclusion of equity considerations into relevant work areas. • Use of the teamHEAT tool as appropriate. • Participate Amendment to activities as a result of including Māori perspectives. Engaging Effectively with Māori • Demonstrates knowledge and understanding of local tikanga and Māori culture sufficiently to be able to respond appropriately to Māori. • Actively engages in relationships with the Māori community. • Improved health outcomes for Māori. • Evidence of collaborative relationships with Māori whānau and community/organisations. Management • Ensure effective Human Resources activities including recruitment, orientation, rostering and leave management occurs in accordance with SDHB policies. • Ensure that all staff within the team member have annual appraisals and professional development plans completed. • Key performance indicators and outcomes are achieved. • Team annual appraisals completed. • Staff have a clear understanding of expectations, roles and responsibilities. • Coach and mentor staff to ensure improve individual and team performance. • Ensure in-service training and education is carried out to develop workforce competencies. • Provide cover for other Team Leaders or Service Manager as required. • Ensure team workloads are fair and equitable. • Monitor team performance against key performance indicators and outcome measures. • Assist in the best outcome preparation of business cases as required. • Active professional development programme for the organisationstaff in place. • Staff satisfaction and retention.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary to get things doneManaging diversity Manages all kinds and classes of people equitably; knows how to organise people deals effectively with all races, nationalities, cultures, disabilities irrespective of age and activitiesgender; understands how to separate supports equal and combine tasks into efficient work flow; knows what to measure fair treatment and how to measure it; can see opportunities opportunity for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. all Priority Setting Spends their own time and the time of others on what's what is important. Quickly zeros in on the critical few and puts the trivial many aside. Can ; can quickly sense what will help or hinder accomplishing a goal. Eliminates when seeking to accomplish goals; eliminates roadblocks. Creates focus. ; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers Within HNZ Southern DHB External to HNZ Southern DHB • Feedback AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Patients Relevant professional organisations • Administration staff • Other service providers • Relevant external services/organisations/stakeholders PERSON SPECIFICATION: Clinical Area Specific Requirements This position involves working with infants and children 0-3 years of age who have developmental delay and complex needs that include impairments and differences in communication, feeding and swallowing. Also including tamariki and young people 0-16 years of age for feeding and swallowing. Services are delivered in a range of settings (e.g., home, pre-school and Child Development Services settings) to best meet the needs of the child, whānau Professional requirements • Patient Enquiries Team The appointee will have a degree in Speech-Language Therapy • Stakeholders The appointee must be eligible for full or provisional membership of the New Zealand Speech-Language Therapy Association and hold an annual practising certificate with NZSTA while employed. • Service Managers All Speech-Language Therapists must maintain a continuing education/professional development record and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent participate in the roleappropriate supervision while practising. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Must be hold a degree or equivalent in Speech-Language Therapy and be eligible for full or provisional NZSTA membership. • Knowledge of Healthcare environment Dysphagia competent. • Paediatric Dysphagia competence. • Hanen trained Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard A high level of interpersonal and communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards Experience with a wide range of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, paediatric presentations including but not limited to: Developmental Delay, Autism, dyspraxia, Cerebral palsy, children with challenging behaviours, chromosome disorders, ADHD, PFD and ARFID. Knowledge and Skills: • Ability to work in a supportive and honest manner with whanau, caregivers and others that are involved in the care and support of the child. • Ability to motivate others while working in partnership • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative Personal Qualities • Facilitate an appropriate and high-quality Speech-Language Therapy process for service users/patients, using evidence-based practice. • Be able to work actively and co-operatively in a multidisciplinary team and liaise appropriately with relevant health care professionals, service managers and external organisations • Be an active participant in the continual development and improvement of Speech Language Therapy provision of care within the Child Development Service and other settings as applicable, and to the profession of Speech Language Therapy in directing professional development and personal growth • Be familiar with and prescribe adaptive equipment and communication aids within the parameters of relevant funding sources for patients • Have up to date knowledge and use evidence-based practice in appropriate paediatric clinical areas. Experience in providing speech therapy interventions, including 1:1 and group work (as appropriate) in person and via telehealth. • Presentations may include a variety of developmental disorders and differences. The therapist should be familiar with assessments and evidence-based practice relevant to paediatric communication and social communication differences. • Work with Allied Health Assistants to facilitate a high-quality service for the child and whānau • Experience working with paediatric dysphagia and other childhood feeding presentations would be desirable and willingness to engage in continuing professional development in this area. • Use of AAC in a paediatric context with the child/f whanau/caregivers • Complete relevant documentation in the clinical record, electronic data and statistics • Assist in the support and mentoring of students/new graduates/other staff as required • Assist with cover for workload in other areas as directed/required • Have an appropriate presentation and standard of personal care and grooming • Perform other duties relevant to the position as required • Must have and maintain a full current NZ driver’s licence • Have an appropriate level of fitness and an ability to undertake physically demanding tasks safely. KEY RESULT AREAS/PILLARS OF PRACTICE: Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics Assessments and interventions (if appropriate to profession) • Undertake accurate and comprehensive assessments and evaluations • Plan and implement appropriate interventions • Provide relevant education - including any relevant alternative options - in a format that can be clearly understood • Collaborate with patients-populations to set realistic, person-centred outcomes Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice Documentation • Maintain effective electronic confidentiality of patient information and paper filing systems documentation • Adhere to Southern DHB’s documentation standards Culturally Sensitive Practice • Practices in a culturally safe manner • You adhere to professional and procedures relevant legislative standards of practice • You work according to consumer feedbackthe scope of your Annual Practising Certificate • Your interventions are realistic and based on best practice • You use standard measurement tools and equipment as set down by departmental or professional protocols • Your documentation is timely, clear, concise and accurate • You assist others to gain appropriate support and representation which reflects their cultural needs and preferences. • Attention You implement evidence-based best practice procedures and guidelines • You update your knowledge related to detail best practice guidelines and accuracy is demonstrated. area of practice • Demonstrate You maintain a willingness to adapt to changing needs of the service. • Consumer feedback is timely professional portfolio or participate in an approved CPD programme (as per professional requirements) Leadership and well received by consumers. Individual and Team Performance Management/ Te Ārahi me te Whakahaere • Participate in and contribute to the functioning of the team. interprofessional team • Participate Attends and contributes to relevant department, clinical and team meetings, leading and facilitating such meetings as requested • Establish and maintain an effective working relationship with other staff Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities Skill Sharing • Share skills (as appropriate) with other health professionals and unregulated (assistant) workforces to enhance person centred outcomes • You have formal and informal systems in place for supporting colleagues • You maintain supervision records for students • You participate as a team member to ensure the best outcome outcomes for patients/ people • Your tasks are scheduled and completed in a timely manner • You use recognised skill sharing processes such as the organisation.Calderdale framework to delegate parts of your practice to other team members Teaching & Learning / / Ako Atu, Ako Mai Of Self • Develop both personally and professionally to meet the changing needs of your career and profession • You have formal and informal systems in place for supporting colleagues • You maintain supervision records for students • Reflect on and evaluate the effectiveness of own practice • Develop and maintain professional competency • Appraisal, peer review, observed practice or other professional audits as applicable Of Others Contribute to the support and education of colleagues and students to enhance development of the profession • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Provides interdisciplinary education in direct clinical area, or discipline specific teaching across teams. • Maintains an awareness of current developments in the clinical areas being worked in and make recommendations to changes in practice. • Be involved in the induction and training of newly appointed staff as required. • Provides mentoring and clinical support and / or professional supervision where required. • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a professional portfolio or participate in an approved CPD programme (as per professional requirements) • You hold current registration where applicable or as required • You maintain an up-to-date professional development plan Service Improvement and Research / / Te Whakapai Ratonga me te Rangahau

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Patient Focus To have the patient as the focus of core activities. Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first-hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respectrespect Performance To work consistently to a high professional standard. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary Diversity To respect all people irrespective of race, nationality, culture, disability irrespective of their age and gender; to get things done; knows how support equal and fair treatment and opportunity for all. Leadership Influence, inspire, and motivate others around them to organise people participate and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resourcestake action. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ a culture that strives for excellence in clinical service provision within allocated resources Decision Quality Makes good interpersonal relationship • Willing decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely be correct and accurate confidential administrative support when judged over time; sought out by others for advice and solutions. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Organisational Agility Knowledgeable about how organisations work; knows how to enable get things done both through formal channels and the efficient functioning informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisationorganizations.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Role Model Communicates clearly and role models expected clinical standards and behaviours in the workplace. Leads by example. Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer customer information and uses it for continued improvements in products and within inpatient services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one capable of the top performers; very bottom line oriented; balancing quality and safety whilst steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out Managing Diversity Embraces diversity within the processes necessary to get things doneinpatient team environment; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; supports equal and fair treatment and opportunity for all. Organisational Agility Knowledgeable about health organisations; knows how to organise people get things done both through formal channels and activitiesthe informal networks; understand the origin and reasoning behind key policies, practices, and procedures; understands how the New Zealand health system and their organisations Inpatient Management Can coordinate daily inpatient operations to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities ensure optimum outcome for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resourcespatients. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member he/she disagrees Communication Communication conveys an understanding of the team, unit, and/or context of the situation/circumstances. Presents information clearly in a language and style appropriate to the audience Problem Solving Uses logic and methodical approach to solve difficult problems with effective solutions; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at first answers Interpersonal Savvy Relates well to all kinds of people – inside and outside the organisation; provides individuals information so that they can make accurate . Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can defuse even high-tension situations comfortably Leadership Sets a good example by providing a clear sense of purpose. Actively seeks to improve other’s skills and talents through coaching, training opportunities and feedback. Uses strategies to promote team culture, morale, and a quality service Teamwork and Co-operation Invites all members of the inpatient team to contribute to a process. Understanding and appreciative of different and opposing perspectives on an issue. Actively promotes a friendly climate, good morale, and co-operation within the team. Accepts responsibility for the effectiveness of the team Initiative Acts quickly and decisively in a crisis. Creates opportunities and minimises potential problems Mobilise System Improvement Establish evidence-based decisions; is timely with information. Priority Setting Spends enable a culture of continuous improvements; identify innovations and support their time adoption; nurture organisational learning Director of Nursing Ministry of Health Senior Leadership Team New Zealand Nursing Council Clinical Director Primary Health Care Providers Medical Staff Te Whatu Ora Nursing and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Allied Health Leadership Staff Nursing Staff Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers their families/▇▇▇▇▇▇ Allied Health Staff Other Hospitals/Districts All WDHSL staff & Contractors NZNO and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION PSA The expertise required for a person to be fully competent in the role. Position specific competenciescompetencies include: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge Registered Nurse with Nursing Council of Healthcare environment New Zealand Bachelor of Nursing or equivalent Current Annual Practising Certificate Current Senior Nursing PDRP or working towards completion or renewal within six months of appointment Relevant post graduate qualification Experience • At least 2 years clerical administration Extensive current clinical practice at a senior nursing level Significant experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment working within either rural hospital, urgent care, or inpatient setting Prior success in a leadership role Knowledge and Skills • Proven commitment to continuing professional development. Demonstrates cultural safety in the practice setting and able to interact well with other people from a variety of cultural backgrounds. Proven clinical credibility and evidence-based practice. Commitment to quality care, systems, and evidence- based practice. High standard of oral and written communication and interpersonal skills. Demonstrated ability to promote and develop teamwork to achieve goals and outcomes. Proven skills as a leader, coach, and role model. Proven ability to effectively manage, plan and co- ordinate workload. Competent computer skills. Able to provide constructive and timely feedback. Capable of working under pressure and can be flexible attitude to work outside boundaries of the position when requested. Demonstrates innovation and is proactive. Evidence of good literacy application of nursing research to the practice setting Knowledge of basic computer hardware Personal Qualities Commitment and numeracy skills • personal accountability. Excellent computer interpersonal skills, including knowledge ability to work effectively with people at all levels of Microsoft Wordthe organisation. Acts with discretion, Excel sensitivity, and Outlook integrity always. Is adaptable and flexible – open to change (emailpositive or negative). Maintains an exceptionally high level of confidentiality, discretion, and diplomacy. Has initiative and self-motivation with excellent organisational and time management skills • Knowledge Professionally support workforce development that achieves high care standards, is contemporary and meets the needs of managing databases Personal Qualities all stakeholders. • High standard of interpersonal communication skillsThrough clinical nursing oversight and co-ordination, including written ensure that patient needs are met in accordance with health and verbal • Ability to understand and follow written or verbal instructions • Sets high disability professional standards of performance practice. • Ability Ensure expert clinical practice, skills and competencies are current within all clinical inpatient areas and meet client and service requirements. • Current nursing and specialised knowledge are reflected in practice. • Accepts responsibility for supporting research/investigation into new initiatives relevant to work well assessment, treatment, and rehabilitation of inpatients. • Ensure a consumer/inpatient service focus is adopted and maintained at all levels of service management and delivery and that appropriate standards of care are maintained with a focus on quality and safety. • Provide support and coaching to staff to resolve day to day issues. This will include provision of expert advice, support and coaching to assist in managing complex and difficult situations. • Build and maintain effective working relationships with all inpatient staff and appropriate external organisations. Demonstrates consensus decision making wherever possible. • Share responsibility for nursing clinical practice through leading, facilitating and supporting nurses and health care assistants within the inpatient setting. This includes ensuring that inpatient nursing disciplinary issues are addressed in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as requiredtimely manner. • Respect the privacy Assist with leading change and innovation to improve long term sustainability of individuals when dealing WDHSL, through working with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required key staff to maintain an efficient service, including up skilling as required/directed by the managera nursing delivery model that reflects contemporary practice. • Demonstrate excellent customer service skills, by listening This includes identifying opportunities for nursing innovation and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisationinitiatives within inpatient services.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first-hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out Word processing Is able to create spreadsheets, use a Dictaphone for typing RMO and SMO assessments, letters and data entry requirements for staff. Office equipment Is able to use tools to prepare reports and maintain and manage an appropriate filing system and patient’s comprehensive files. Maintains staff leave requests, sick leave inputting into the processes necessary one staff and T&A system. Is able to get things done; knows how use and maintain office equipment. Reception Is able to organise people multitask by fielding phone calls, receiving and activities; understands how directing youth, families and other visitors. Interpersonal Is able to separate use positive communication when interacting and combine tasks into efficient work flow; knows what listening to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out all members of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many asidestaff. Can quickly sense what will help or hinder accomplishing problem solve administration issues and implement quality initiatives for staff, being dependable and a goalteam player always. Eliminates roadblocks. Creates focus. Can anticipate administration needs in the department, Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator All clinical staff, the part time administrator in the department- YSS, Youth Forensic • Patients Youth consumers and whānau their Families • Patient Enquiries Team Child and Family Mental Health service staff across the Southern district • Stakeholders All community agencies- NGO’s working with youth • Service Managers YSS Unit Manager and Administrators managers at all levels of SDHB • Management / Personal / Executive Assistants Education Services & Schools • SouthernAll MHAID administration staff and clinical staff • Ministry of Social Development-wide Oranga Tamariki • All SDHB staff • Ministry of Justice- Community Probation, Courts • Secretary of CAFMHS Otago and its’ team • Police PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA or equivalent • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience gained within the sector • Working towards an office management or equivalent qualification Experience • Desk top publishing • Document management • Typing from dictation • Microsoft Office programmes • Maintaining office records • Spreadsheets • Knowledge of office the organisations systems and procedures • Knowledge of Healthcare environment processes Knowledge and Skills • Evidence of good literacy Adept in technology • Maintain office equipment • Communication skill both verbal and numeracy skills written • Excellent computer skills, including knowledge of Microsoft Word, Excel Interpersonal skill • Attention to detail • Organisational skill • Plan and Outlook (email). schedule requests for staff • Knowledge of managing databases Can develop new office procedural systems • Problem solving skill • Flexibility to work demand • Maintains focus • Anticipates need • Resourceful • Time management skill Personal Qualities • High standard of interpersonal communication skills, including written Values Youth and verbal family and puts them at ease • Ability to understand and follow written or verbal instructions Self-motivated • Sets high standards of performance • Ability to work well Nurtures all relationships in a team and professional manner • ▇▇▇▇▇▇▇ good strong interpersonal relationship relationships with all staff • Willing to support Can prioritise work demand • Acts with discretion, sensitivity and assist other staff as required. integrity always • Respect the privacy Dependable showing a high level of individuals when dealing with personal information judgement KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Administration Service Support • support Provide high quality administrative administration support to Youth Specialty Service and Youth Forensics to meet the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raisedrequirements of the service. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures • Collate information and input into the relevant Data systems • Dictaphone typing for SMO and RMO • Typing as requested by staff-meetings, triage, other • Files are up to date- Referrals ,clients information readily accessible, Discharge data accurate each month • All data up to date and accurate for ministry requirements and Manager reports • Requests are prompt and handled efficiently • Typing completed promptly Authorised by: • Timely ordering of office supplies. System set up to ensure regular ordering is in place • Maintain office equipment- Fax, photocopier • Maintain office records and ensure security of information • Document management and support for staff in specific roles • Setting up of new systems and spreadsheets • Uploading, monitoring, correcting HCS errors • Referrals processed and discharges completed promptly for triage and to support the choice and partnership model • Typing information sent to staff in a timely manner for internal services and external agencies • Accurate high quality typing completed • Office supplies are always available for staff • Office equipment is functioning. No delays in transferring or receiving information from services • Client information is safe and secure at all times • Staff can complete set work efficiently and effectively with robust systems in place • Information can be reviewed quickly. Staff have access to information relevant to improving systems and reviewing patient flow • Data integrity robust • External and internal services have prompt access to clinical information Oracle Staff have all necessary requested supplies, without delay • Psychology tests ordered regularly. System in place to ensure no waiting for testing supplies • Medical equipment ordered • Standard Stationery ordering in place. Regularly Checked • Staff room and cleaning supplies available • Rural team requirements as necessary upon request of the unit manager • Ordering transport and arranging accommodation for medical staff, others working out of the district • Setting up Court ordering and costings • Booking central Otago bookings of rooms as requested • Timely ordering and system for restricted Script pads from the Ministry of Health • Ordering consumer feedbackpacks supplies • All staff have suitable equipment and supplies available at all times to continue their roles and responsibilities. Reception Reception Duties undertaken to meet the needs of youth, family and staff • Answer all phone calls • Follow the procedure in place for managing phone calls into the service • Redirect enquires, take relevant information as needed. All clinical issues are directed to the clinician of the day to manage or the case manager • Clear messages on the answer machine. Advise relevant staff of related messages • Contact Youth and or Family when clinicians are unwell to cancel or reschedule appointments • Assist the young person with the demographic information if requested • Welcome youth and family who arrive for appointments • Maintain clear communication so staff can carry out all the duties of their position • Communication across the team is managed and passed on in a timely, respectful manner • Urgent information is dealt with as a priority • Staff communication in reception is at a high standard for all staff, all SDHB services and external agencies • Youth and Family feel welcomed and know their privacy is well managed • Youth and family feel comfortable and at ease • All staff feel safe in the workplace • Documentation in any form is processed promptly • Consistent high percentage from Maritime real time data • Be familiar with the YSS administrators safety protocol and implement as needed • Display a calm confident manner at all times • Support clients with the Maritime real time I-pad inputting if requested • Internal and external mail flow daily Youth Forensic The service has administration support to meet service delivery needs across the district • Administration support is delivered to the same standard as the YSS team • Provide assistance to the staff for court reports if requested • Have a working relationship with Invercargill services • Liaise with court administrators and request information as necessary • Assist with completion of 333 reports and billing requirements as necessary • The Service has the same standard of administration support as YSS in all areas • Staff are supported in Youth Forensic administration duties Team support All staff are able to complete set tasks within their roles and responsibilities • Actively support and monitor previous and new systems to enable staff to be effective in their day to day work • Provide relief cover to the CAFMHS team if requested by the unit manager • Maintain a current desk file • Consider any relevant courses you would like to attend and discuss with the unit manager • Support and manage jointly with the part time administrator work flow demand. Ensure identified tasks for both positions is jointly agreed with a smooth operation of the department’s administration processes. Communicate effectively to ensure tasks are completed within reasonable time frames • Assist in the orientation of new staff • Follow up on agenda times relating to administration • Maintenance requests via Biems for the building are completed in a timely manner • Liaise with the landlord as requested by the manager • Retain the key spreadsheet taking responsibility to ensure they are handed in when staff leave • Monitor the area at the end of your duty. Ensure areas are locked before leaving • Fire Warden duties if necessary • Maintain a safe secure filing room • ▇▇▇▇▇ cash claims and balance of this is documented • Assist with audits, processing of referrals, appointments actualising initial appointments if requested • Maintain the first aid kit for the service • The team is working together to get the job done • Commitment in the team • Ongoing effective working relationships • Recognise that everyone is given consideration and respectful care without prejudice • Arrange necessary transport for staff upon request • Rosters for the team are in place- as for example- Morning tea roster, Administration meeting timetable, Quality meeting, ▇▇▇▇ leaves spreadsheet, booking room roster, Managers personnel files if requested • Any other task requested by the unit manager Data entry All relevant data entry has integrity and is promptly inputted into systems • Complete One staff entry’s in advance • The Time and attendance system is up to date on a daily basis. leave recorded • Retain the filing cabinet for staff • Keep the U Drive up to date • Record reviews and other relevant data • Assist staff with audits if requested • Assist staff with the reporting tab on IPM for transition plan completed at 3 months , yearly and upon discharge • Complete the invoicing process that requires generation for payment • Assist staff with HonoSca processes if requested • Support any other IPM data entry if requested by the unit manager • Accurate high Quality information is recorded • Data information is accurate to meet requirements in KPI Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the Southern DHB Organisational Values. • Attention You respond positively to detail requests for assistance in own and accuracy is demonstratedother areas, demonstrating adaptability and willingness. • Demonstrate You produce work that complies with Southern DHB processes and reflects best practice. • Research undertaken is robust and well considered. • Live and support the DHB values in everything you do. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a willingness safe manner. • Effort is made to adapt strive for best practice in Health and Safety at all times. Treaty of Waitangi The principles of Te Tiriti o Waitangi, as articulated by the courts and the Waitangi Tribunal will guide the Southern • You will be able to changing needs demonstrate an understanding of Te Tiriti o Waitangi, Māori Indigenous rights and DHB response to Māori health improvement and equity. These contemporary principles include: • Tino rangatiratanga: Providing for Māori self- determination and mana motuhake in the design, delivery and monitoring of health and disability services. • Equity: Being committed to achieving equitable health outcomes for Māori. • Active protection: Acting to the fullest extent practicable to achieve equitable health outcomes for Māori. This includes ensuring that the Crown, its agents and its Treaty partner under Te Tiriti are well informed on the extent, and nature, of both Māori health outcomes and efforts to achieve Māori health equity. • Options: Providing for and properly resourcing kaupapa Māori health and disability services. Furthermore, the Crown is obliged to ensure that all health and disability services are provided in a culturally appropriate way that recognises and supports the expression of hauora Māori models of care. • Partnership: Working in partnership with Māori in the governance, design, delivery and monitoring of health and disability services – Māori must be co-designers, with the Crown, of the serviceprimary health system for Māori. current issues in relation to health and health equity ie: Whakamaua: Māori Health Action Plan 2020-2025. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and You will contribute to responding to the functioning DHBs Te Tiriti o Waitangi commitment to deliver effective and equitable healthcare with Māori patients and their whānau. • You will have the ability to incorporate Māori models of health, patient and whānau-centred models of care, and mātauranga Māori. • You will have insights into your own cultural awareness and an understanding of how your social-cultural influences inform biases that impact on your interactions with patients, whānau, and colleagues. • Recognising that there is an inherent power imbalance in-patient relationship and ensuring that this is not exacerbated by overlaying your own cultural values and practices on patients. • Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager. From time to time it may be necessary to consider changes to the position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This position description may be reviewed as part of the teampreparation for your annual performance and development review. • Participate as a team member to ensure the best outcome for the organisation.Acknowledged / Accepted: .................................................................................................................... ........................................................................ Employee Date .................................................................................................................... ........................................................................

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Patient Focus To have the patient as the focus of core activities. Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respectrespect Performance To work consistently to a high professional standard. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring Diversity To respect all people irrespective of race, nationality, culture, disability irrespective of their age and gender; to support equal and fair treatment and opportunity for all. Leadership Influence, inspire, and motivate others around them to participate and take action. ▇▇▇▇▇▇ a culture that strives for excellence in clinical service provision within allocated resources Decision Quality Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out the processes necessary to get things donebe correct and accurate when judged over time; knows how to organise people sought out by others for advice and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with informationsolutions. Priority Setting Spends their own time and the time of others on what's what is important. Quickly zeros in on the critical few and puts the trivial many aside. Can ; can quickly sense what will help or hinder accomplishing a goal. Eliminates when seeking to accomplish goals; eliminates roadblocks. Creates focus. Within HNZ Southern External ; creates focus Problem Solving Uses logic and established processes to HNZ Southern • Feedback Facilitator • Patients solve difficult problems and whānau • Patient Enquiries Team • Stakeholders achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • Service Managers and Administrators Manager SBCS • Management / Personal / Executive Assistants Clinical Director • SouthernRadiation Oncologists, Medical Oncologists & Haematologists • Medical Physicists • Radiation Therapists • Nursing staff • Multi-wide disciplinary teams • Patients, families & caregivers • Medical staff PERSON SPECIFICATION from other DHBs • Cancer Society • Hospice • University of Otago Medical School • External service providers • Other NGOs The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge Must hold the fellowship of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge the Royal Australia and New Zealand College of office systems and procedures • Knowledge Radiologists or a similar qualification that can be registered with the Medical Council of Healthcare environment Knowledge and Skills • Evidence New Zealand for the practice of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email)Radiation Oncology. • Knowledge Be registered as a Medical Practitioner with the Medical Council of managing databases Personal Qualities New Zealand (MCNZ), or be eligible to apply for provisional vocational registration with MCNZ • High standard Applicant must hold an up to date Annual Certificate of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as requiredRegistration at all times. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support Required to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely have Medical Indemnity Insurance (SDHB has a group scheme with the Feedback Facilitator Medical Protection Society or you may wish to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisationarrange your own cover).

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For or Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out the processes necessary to get things donebe correct and accurate when judged over time; knows how to organise people sought out by others for advice and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure itsolutions. Strategic Agility Sees ahead clearly; can see opportunities for synergy anticipate future consequences and integration where others can'ttrends accurately; has broad knowledge and perspective; is future oriented; can simplify complex processes; gets more out articulately paint credible pictures and visions of fewer resources. Listening Practices attentive possibilities and active listening; has the patience to hear people outlikelihoods; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs create competitive and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with informationbreakthrough strategies and plans. Priority Setting Spends their his/her time and the time of others on what's ’s important. Quickly ; quickly zeros in on the critical few and puts the trivial many aside. Can ; can quickly sense what will help or hinder accomplishing a goal. Eliminates ; eliminates roadblocks. Creates , creates focus. Within HNZ Southern External to HNZ Southern Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. • Feedback Facilitator Clinical Leader of Respiratory Service • Patients Staff from trust hospitals and whānau • Patient Enquiries Team • Stakeholders other DHBs • Service Managers Manager Respiratory • Primary care practitioners within the community • Respiratory Community Project Group • SDHB Sleep and Administrators • Management / Personal / Executive Assistants • Southern-wide staff Respiratory Laboratories PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Be registered as a Senior Medical Practitioner with the Medical Council of New Zealand under a Vocational Internal Medicine scope or be eligible for vocational registration with the Medical Council to enable practice within New Zealand. • Knowledge of Healthcare environment Have undertaken post-graduate training in respiratory and sleep medicine. • You will be required to have medical indemnity insurance (Southern District Health Board has a group scheme with the Medical Protection Society which can be arranged through the recruitment Advisor, Dunedin Hospital or you may wish to arrange your own cover). • Postgraduate research qualification Experience • At least 2 years clerical administration Have worked in respiratory service within a major hospital • Prior experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment community Respiratory physician role Knowledge and Skills • Evidence Proficiency in assessment of good literacy sleep disordered breathing and numeracy skills sleep reporting • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal Professionalism • Ability to understand and follow written or verbal instructions Leadership • Sets high standards of performance Integrity • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information Honesty KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support Clinical Services • Clinical support for community-delivered programmes. • Develop and deliver clinical education for primary care and community audiences. • Maintain clinical accuracy of HealthPathways and HealthInfo. • Provide high quality administrative guidance to primary care clinicians for respiratory services. • Provide a minimum of 20 outpatient clinics (within 12 month period) in a variety of facilities across the SDHB. • Support delivery of the Community Respiratory Service. • Primary and secondary clinicians and teams engaged in delivering integrated care • Clinical education developed and delivered to primary and secondary care clinicians • Well supported general practice, clinically able to deliver care to patients with respiratory conditions • Provide feedback and support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raisedprimary care providers of community-based programmes. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in the development and contribute to delivery of a quality framework across the functioning of the teamsleep and respiratory services. • Participate as a team member Primary and secondary clinicians and teams engaged in delivering integrated care • Quality improvement programmes to ensure the best outcome for the organisationsupport clinically-appropriate service delivery by Approved Providers (e.g. spirometry and sleep studies).

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary Motivating Others Creates a climate in which people are motivated and want to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure itdo their best; can see opportunities motivate many team or project members; empowers others to achieve desired results; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for synergy problems and integration where others can'troadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others diffuse even when they disagreehigh-tension situations comfortably. Informing Provides the information people need to know to do their jobs job and to feel good about being a member of the team, unit, and/or the organisation; provides individuals with information so that they can in a timely manner to make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator COVID Programme Led/ COVID CNM • Patients National Committees • Nursing/Midwifery Directors • Local, District and whānau Regional Groups • Patient Enquiries Team PDRP Coordinator • Stakeholders Professional Nursing/Midwifery Organisations • NETP/NESP Coordinator • Tertiary Providers • Service Managers and Administrators Manager • Management / Personal / Executive Assistants • SouthernNon-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisation.Provider Arm

Competencies. The To perform the job successfully, an individual should demonstrate the following competencies apply competencies: Manages difficult or emotional parent/community situations judiciously; Responds to this position. The employee will be assessed against these as part of their annual performance parent/community requests for service and development review. Consumer Focus Is dedicated assistance; Solicits parent feedback to meeting the expectations and requirements of internal and external consumersimprove effectiveness; gets firsthand consumer information and uses it for improvements in products and services; acts with consumers and whanau in mind; establishes and maintains effective relationships with consumers and whanau and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves for personal gain. Drive For Results Can be counted on Meets commitments made to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time parents and the time community. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Shows reasonable control of others on what's important. Quickly zeros in on the critical few personal emotions; Exhibits objectivity and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support openness to the Consumer Experience Service Directorate ensuring efficient views of others; Speaks clearly and effective consumer response persuasively in positive or negative situations; Listens and solicits clarification; Responds appropriately to concerns questions; Demonstrates group presentation skills; Writes clearly and complaints raised. • Work closely with the Feedback Facilitator effectively; Edits work for spelling and grammar; Varies writing style to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing meet needs of the serviceaudience; Presents numerical data effectively. • Consumer Works within approved budget; Conserves district/school resources; Shows respect and sensitivity for cultural differences; Follows policies and procedures; Completes administrative tasks and reports correctly and on time; Supports district's goals and values; Develops strategies to achieve district’s goals; Understands district's strengths & weaknesses; Aligns work with strategic goals and the 720 Grant; Adapts strategy to changing conditions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Sets and achieves challenging personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Prioritizes and plans work activities; Uses time efficiently; Sets daily/weekly goals and objectives; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect regardless of their status or position; Accepts responsibility for own actions; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies supervisor feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member improve performance; Monitors own work to ensure the best outcome quality; Follows instructions, responds to supervisory direction; Takes responsibility for the organisationown actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan; Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving instruction and related activities; Develops innovative approaches and ideas.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Focus Is dedicated Managing Vision & Purpose Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to meeting rally support behind the expectations vision; makes the vision sharable by everyone; can inspire and requirements of internal and external consumers; gets firsthand consumer information and uses it for improvements in products and services; acts with consumers and whanau in mind; establishes and maintains effective relationships with consumers and whanau and gains their trust and respectmotivate entire units or organizations. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can Managerial Courage Doesn't hold back anything that needs to be counted said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even take negative action when they disagreenecessary. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisationorganization; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and the time judgment; most of others on what's important. Quickly zeros in on the critical few his/her solutions and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person suggestions turn out to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely correct and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic when judged over time; sought out by others for advice and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisationsolutions.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary Motivating Others Creates a climate in which people are motivated and want to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure itdo their best; can see opportunities motivate many team or project members; empowers others to achieve desired results; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for synergy problems and integration where others can'troadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others diffuse even when they disagreehigh-tension situations comfortably. Informing Provides the information people need to know to do their jobs job and to feel good about being a member of the team, unit, and/or the organisation; provides individuals with information so that they can in a timely manner to make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator PDU Manager • Patients National Committees • Nursing/Midwifery Directors • Local, District and whānau Regional Groups • Patient Enquiries Team PDRP Coordinator • Stakeholders Professional Nursing/Midwifery Organisations • NETP/NESP Coordinator • Tertiary Providers • Service Managers Manager • Non-Provider Arm • Clinical Charge Nurses/Midwives • National Workforce Development Agencies • Clinical Leaders • New Zealand Resuscitation Council • All Nursing and Administrators Midwifery Staff • Management / Personal / Executive Assistants Allied Health Staff • Southern-wide staff Maori Health Unit • Medical Staff • Clinical Support Staff • Students • Infection Prevention and Control • Occupational Health and Safety PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Be registered with the Nursing Council of New Zealand as a Comprehensive or Registered General Nurse OR • Knowledge Other suitably qualified health professional • Hold an appropriate current Practising Certificate • Hold a NZRC CORE Advanced Resuscitation certificate • Have or be working towards a post- registration qualification. • Hold a qualification in Adult Teaching or demonstrate equivalence • Be a qualified CORE Advanced NZRC Instructor (or achieve within 6 months of Healthcare environment appointment) • Be prepared to work towards a post-registration qualification relating to principles of adult teaching and learning. Experience • At least 2 Previous experience in a resuscitation training role • Demonstrate a sound understanding of quality management • Understanding of current issues in clinical practice • Demonstrate conflict resolution and change management skills • Networking effectively in area of specialty/ practice - locally, regionally and nationally. • Minimum of 3 years clerical administration experience working either within the clinical area or relevant nursing/midwifery role. • Knowledge Demonstrated ability to contribute to the professional development of office systems nursing/midwifery staff. • Have a strong knowledge of resuscitation equipment including high fidelity manikins • Be proficient in use of DHB IT processes and procedures databases • Knowledge of Healthcare environment Have demonstrated teaching ability, including lesson planning and resource development Knowledge and Skills • Evidence Principles of good literacy the Treaty of Waitangi and numeracy biculturalism. • Have excellent administrative, organisational and time management skills • Excellent computer skills, including knowledge of Microsoft Word, Excel Have excellent interpersonal skills and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written the ability to communicate across all disciplines and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance occupation groups • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing under pressure to support and assist other staff as requiredfulfil urgent requests within tight time-frames. • Respect Have the privacy vision and flexibility to anticipate and respond to change • Be adept in the use of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties technology (including MS Office, LMSs, eLearning Platforms) • Southern DHB current vision, goals and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisationobjectives.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary Motivating Others Creates a climate in which people are motivated and want to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure itdo their best; can see opportunities motivate many team or project members; empowers others to achieve desired results; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for synergy problems and integration where others can'troadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others diffuse even when they disagreehigh-tension situations comfortably. Informing Provides the information people need to know to do their jobs job and to feel good about being a member of the team, unit, and/or the organisation; provides individuals with information so that they can in a timely manner to make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator PDU Manager • Patients National Committees • Nursing/Midwifery Directors • Local, District and whānau Regional Groups • Patient Enquiries Team SDHB Restraint Committee (District) • Stakeholders Professional Nursing/Midwifery Organisations • Service Managers • Tertiary Providers • Clinical Charge Nurses/Midwives • Non-Provider Arm • Clinical Leaders • National Workforce Development Agencies • All Nursing and Administrators Midwifery Staff • Management / Personal / Executive Assistants Non-provider Arm Employers • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education Allied Health Staff • Maori Health Unit • Medical Staff • Clinical Support Staff • Students • Service Managers • Occupational Health and Qualifications (or equivalent level of learning) Safety • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems Quality and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisation.Risk Team

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary Problem Solving Uses rigorous logic and methods to get things donesolve difficult problems with effective solutions; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure itprobes all fruitful sources for answers; can see opportunities for synergy hidden problems; is excellent at honest analysis; looks beyond the obvious and integration where doesn't stop at the first answers. Priority Setting Spends his/her time and the time of others can'ton what's important; quickly zeros in on the critical few and puts the trivial many aside; can simplify complex processesquickly sense what will help or hinder accomplishing a goal; gets more out of fewer resourceseliminates roadblocks; creates focus. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagreehe/she disagrees. Informing Provides the information people need Within Southern DHB External to know to do Southern DHB • General Manager, MHAID • Medical Director, MHAID • Nursing Director, MHAID • Allied Health Director, MHAID • Combined Services Manager, MHAID • Team Managers, MHAID • Child, Adolescent and Family Service (CAFS) • Mental Health Staff • Family Advisor/Adult Consumer Advisor • Youth Consumers and their jobs families • Mental Health Providers and to feel good about being a member of the teamIntersectoral Groups including Adventure Development, unitPACT Youth South, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time Work & Income, CYF’s and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff Southland Youth Health One Stop Shop PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education Experience • Personal lived experience of a mental illness (and Qualifications (or equivalent level of learningthe mental health sector/system) • Minimum Level 2 NCEA Can apply own experience to the role. • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, and written skills including written correspondence and verbal report writing • Has good computer literacy • Ability to understand prioritise and follow written or verbal instructions • Sets high standards of performance organise • Ability to work well in a team develop and ▇▇▇▇▇▇ good interpersonal relationship maintain positive relationships • Willing Committed to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisation.•

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at figuring out honest analysis; looks beyond the processes necessary to get things doneobvious and doesn't stop at the first answers. Organisational Agility Knowledgeable about how organizations work; knows how to organise people get things done both through formal channels and activitiesthe informal network; understands how the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to separate all kinds of people, up, down, and combine tasks into efficient work flow; knows what to measure sideways, inside and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or outside the organisation; provides individuals information so that they builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focusdiffuse even high-tension situations comfortably. Within HNZ Southern DHB External to HNZ Southern • Feedback Facilitator • DHB  All Southern DHB staff  Patients and whānau • Patient Enquiries Team •  Clinical Governance & Quality Improvement Solutions Directorate staff.  Stakeholders •  Nurse Managers / Service Managers /Midwife Managers/Unit Managers  Health Quality & Safety Commission  Professional and Administrators • Management / Personal / Executive Assistants • Southern-wide staff Clinical Leads  Other DHB’s  Information Systems and Reporting Teams PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) •  Registered Health Professional with a Current Annual Practising Certificate.  Bachelor Degree  Working towards or completed post-graduate qualification in quality, safety or other relevant fields. Experience  Minimum Level 2 NCEA • Knowledge three years’ experience in clinical care delivery systems.  Experience in effective co- ordination and role modelling of Healthcare environment others.  Success in collecting insights and measurement for improvement.  Working knowledge of Adverse Event Reporting and review methods.  Relevant experience in and knowledge of patient safety systems including improvement and clinical risk management relevant to the health sector.  Educating others in best practice.  Excellent communication skills: written and presentation.  Experience • At least 2 years clerical administration experience • Knowledge of office systems in Adverse Events review.  Experience and procedures • Knowledge of Healthcare environment skills in Quality Improvement data analysis and information management. Knowledge and Skills • Evidence  Intermediate to advanced user in Microsoft office suite  High level of good literacy data presentation skills. Personal Qualities  Ability to influence behavioural change and numeracy skills • service improvement.  Commitment to risk management and reduction.  Commitment and personal accountability.  Excellent computer interpersonal skills, including knowledge ability to work in partnership effectively with people at all levels of Microsoft Wordthe organisation.  Acts with discretion, Excel sensitivity and Outlook integrity at all times.  Is adaptable and flexible – open to change (emailpositive or negative). • Knowledge  Maintains an exceptionally high level of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as requiredconfidentiality. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Utilise Clinical Risk Management Systems Utilise Southern DHB clinical risk management systems specifically Safety1st integrated risk management system to support patient safety activities.  Utilise Clinical Analysts within the Health Intelligence team to support patient safety activities  Analyse and present information extracted from Safety1st to inform Patient Safety Improvement prioritisation and project.  Undertake and/or guide specific Patient Safety improvement initiatives.  Uses learning from adverse events as an opportunity for staff development.  Collaborates with senior nursing/midwifery staff and multidisciplinary teams and supports changes to practice when indicated.  Encourages a culture of continuous learning and improvement  Input into Patient Safety Campaigns.  Support • Provide high quality administrative staff knowledge acquisition in the use of Safety1st and the use of the information in patient safety improvement Promote Incident Management Framework Promote the incident management framework across the organisation, and identifies system improvement opportunities to support to continuous improvement in patient safety  Act as a resource for all staff in the Consumer Experience Service Directorate ensuring efficient application of incident management processes and effective consumer response to concerns and complaints raisedguidelines. • Work closely  In collaboration with the Feedback Facilitator directorates and relevant services support and facilitate the identification, classification, and implementation of the identified recommendations that result from the review of incidents.  Identify opportunities for, and participate in, clinical audit as needed  Staff have a good level of knowledge in entering incidents on Safety1st systems, SAC scoring and undertaking reviews utilising appropriate methods.  The learning from these incidents are proactively taken, measureable and shared across relevant teams and the organisation for continuous improvement. Shows effective leadership with a patient safety improvement focus As part of the wider patient safety team participate/ lead specific programs within the organisation on patient safety  Is responsible for the facilitation and/or delivery of regular relevant education and support sessions for different clinical staff which are based on patient safety priorities  Communicates and collaborates with Multidisciplinary Teams to ensure identify education  Quality Improvement process used to determine practice development needs.  Able to determine and respond to needs of different groups within the workforce whilst delivering education needs and practice requirements related to Patient Safety/ Quality Framework/ Service Level Accountability Framework.  Contributes to system change to improve health outcomes through evidence-based practice e.g. Critically Unwell patient work stream, with facilitation of key improvements e.g. Goals of Care  Actively participating in key programs e.g. Critically Unwell patient, that then inform improvement initiatives Team Membership Actively contribute to and support the Quality and Patient Safety Team  Maintain a collaborative effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated working relationship with the position, as required to maintain an efficient service, including up skilling as required/directed by Patient Safety Team across the managerDistrict. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: •  Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs awareness of the servicewhole team’s work plan/activity. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in  Undertake and contribute to projects for Quality & Patient Safety team as required.  Support and actively participate in the functioning activities and functions of the teamQuality and Patient Safety Team. • Participate  Work as a member of the wider Quality & Patient Safety team member by actively supporting and contributing to the overall work plan as required.  District wide processes are maintained.  Attend and positively contribute to team forums.  Undertakes work &/or projects for the wider team as required. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience.  You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness.  You produce work that complies with SDHB processes and reflects best practice.  Research undertaken is robust and well considered. Professional Development – self Identifying areas for personal and professional development. Maintains own clinical competence and develops own portfolio demonstrating a commitment to self- development. Networks nationally and internationally and keeps up to date on trends and developments within role requirement.  Training and development goals are identified/agreed with your manager.  Performance objectives reviewed annual with your manager.  You actively seek feedback and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems.  You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures.  You actively encourage and challenge your peers to work in a safe manner.  Effort is made to strive for best outcome practice in Health and Safety at all times. The principles of Te Tiriti, as articulated by the courts and the Waitangi Tribunal, underpin the Ministry’s commitment to Te Tiriti. Tino rangatiratanga, Equity, Active protection, Options and Partnership will guide your interaction with others on a day to day basis.  Tino rangatiratanga - Providing for Māori self- determination and mana motuhake in the organisation.design, delivery and monitoring of health and disability services.  Equity - Being committed to achieving equitable health outcomes for Māori.  Active protection - Acting to the fullest extent practicable to achieve equitable health outcomes for Māori. This includes ensuring that the Crown, its agents and its Treaty partner under Te Tiriti are well informed on the extent, and nature, of both Māori health outcomes and efforts to achieve Māori health equity.  Options - Providing for and properly resourcing kaupapa Māori health and disability services. Furthermore, the Crown is obliged to ensure that all health and disability services are provided in a culturally appropriate way that recognises and supports the expression of hauora Māori models of care.  Partnership - Working in partnership with Māori in the governance, design, delivery and monitoring of health and disability services – Māori must be co-designers, with the Crown, of the primary health system for Māori. From time to time it may be necessary to consider changes to the position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This Position Description may be reviewed as part of the preparation for your annual performance and development review. Acknowledged / Accepted: .................................................................................................... .............................................................. Employee Date .................................................................................................... ..............................................................

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For for Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Interpersonal Savvy • Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high- tension situations comfortably. Process Management • Good at figuring out the processes process necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flowworkflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can'tn’t; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive Planning • Accurately scopes out length and active listeningdifficulty of task and projects; has sets objectives and goals; breaks down work into the patience to hear process steps; develops schedules and task/people outassignments; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs anticipates and to feel good about being a member of the teamadjusts for problems and roadblocks; measures performance against goals, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisationevaluates results.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first-hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out Word processing Is able to create spreadsheets, use a Dictaphone for typing RMO and SMO assessments, letters and data entry requirements for staff. Office equipment Is able to use tools to prepare reports and maintain and manage an appropriate filing system and patient’s comprehensive files. Maintains staff leave requests, sick leave inputting into the processes necessary one staff and T&A system. Is able to get things done; knows how use and maintain office equipment. Reception Is able to organise people multitask by fielding phone calls, receiving and activities; understands how directing youth, families and other visitors. Interpersonal Is able to separate use positive communication when interacting and combine tasks into efficient work flow; knows what listening to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out all members of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many asidestaff. Can quickly sense what will help or hinder accomplishing problem solve administration issues and implement quality initiatives for staff, being dependable and a goalteam player always. Eliminates roadblocks. Creates focus. Can anticipate administration needs in the department, Within HNZ Southern External to HNZ Southern • Feedback Facilitator • Patients and whānau • Patient Enquiries Team • Stakeholders • Service Managers and Administrators • Management / Personal / Executive Assistants • Southern-wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent All clinical staff, in the role. Position specific competencies: ESSENTIAL DESIRABLE department- YSS, Youth Forensic • Youth consumers and their Families • Child and Family Mental Health service staff across the Southern district • All community agencies- NGO’s working with youth • Youth Forensic Service Unit Manager and managers at all levels of Te Whatu Ora Southern • Education Services & Schools • All MHAID administration staff and Qualifications (or equivalent level clinical staff • Ministry of learning) Social Development- Oranga Tamariki • Minimum Level 2 NCEA All Southern Staff • Knowledge Ministry of Healthcare environment Experience Justice- Community Probation, Courts • At least 2 years clerical administration experience Administration team of both YSS and CAFMHS • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisation.Police

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Strategic Agility Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the processes necessary process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Political Savvy Can manoeuvre through complex political situations effectively and quietly; is sensitive to get things done; knows how to organise people and activitiesorganisations functions; understands how anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as a necessary part of organisational life and works to separate adjust to that reality; is a maze-bright person. Problem Solving Uses rigorous logic and combine tasks into efficient work flowmethods to solve difficult problems with effective solutions; knows what to measure and how to measure itprobes all fruitful sources for answers; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisionshidden problems; is timely with informationexcellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Priority Setting Spends their his/her time and the time of others on what's important. Quickly ; quickly zeros in on the critical few and puts the trivial many aside. Can ; can quickly sense what will help or hinder accomplishing a goal. Eliminates ; eliminates roadblocks. Creates ; creates focus. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator Team Leaders • Patients and whānau • Patient Enquiries Team • Stakeholders Ministry of Health • Service Managers Manager, Public Health • WellSouth Primary Health Network • Clinical Director, Public Health • Ministry for the Environment • Public Health Physicians/Medical Officers of Health • Ministry for Primary industries • Strategy, Primary and Administrators Community staff • Management / Personal / Executive Assistants South Island Public Health Unit staff • Southern-wide Primary Care and Population Health Directorate staff • Te Runanga o Ngai Tahu and Papatipu Runaka, and Māori Health providers • Professional Leader, Health Promotion • Aukaha • Professional Leader, Health Protection • Te Ao Mārama • Public Health Service staff • Local Government stakeholders • Māori Health Directorate • NGO stakeholders • Chief Māori Health Strategy & Improvement Officer • Kainga ora • Māori Health Directorate Kaumatua • University of Otago • Iwi Governance Committee • Ministry of Social Development • Education settings • Health Promotion Agency • Ministry of Education PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Relevant tertiary qualification in Public Health. • Knowledge of Healthcare environment Post Graduate qualification in Public Health. Experience • At least 2 years clerical administration To be competent in /Te Tikanga me ▇▇▇ ▇▇▇▇ ā-Kai Tahu and within Te Ao Māori. • Community development experience. • Experience in working to improve Māori health outcomes outside health. • Proven leadership experience. • Proven experience in engaging effectively with Māori communities and in particular manawhenua. • Knowledge of office systems Proven experience in improving Māori health through Public Health initiatives. • Experience working in Public Health Units in health promotion programmes, and procedures • Knowledge of Healthcare environment using health in all policies and collaborative partnership approaches. Knowledge and Skills • Evidence of good literacy Proven ability in articulating and numeracy applying Te Tiriti o Waitangi principles. • Experience in using intelligence to support planning and strategic direction. • Excellent written and verbal communication skills • Excellent computer skillscomputing skills including ability to use Microsoft products (word, including excel, powerpoint) and systems such as sharepoint. • Experience in using Health in all policies approaches. • Competence in in Te Reo. • Knowledge and skills in mātauranga Māori and kaupapa Māori principles. • Experience in using programme planning and project management methodology, developing outcome measures and evaluation. • Experience in preparing strategic documents and reports. • Commitment to developing Te Reo competencies. Personal Qualities • Current full drivers licence. • Demonstrable commitment to achievement of Māori health outcomes. • Demonstrated leadership ability. • Ability to develop a long term vision, deliver it and inspire others to follow it. • Flexible, highly motivated, innovative and able to work independently and as part of a team. • Well-developed interpersonal skills with the ability to develop effective relationships both internally and externally. • Maintains and extends knowledge of Microsoft Wordand skill base relating to relevant issues, Excel trends and Outlook practice. • Proactively manages conflicting demands on time. • Ability to cope with work pressure and stress (emaile.g. deadlines, challenging workloads). • Knowledge of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand establish and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist maintain harmonious relationships with other staff as requiredprofessional colleagues. • Respect the privacy of individuals when dealing A demonstrable relationship with personal information Māori communities. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support Engaging Effectively with Māori • Provide high quality administrative support Demonstrates knowledge and understanding of Te Tikaka me ▇▇▇ ▇▇▇▇ of Kāi Tahu and within Te Ao Māori to the Consumer Experience Service Directorate ensuring efficient and effective consumer response respond appropriately to concerns and complaints raisedMāori. • Work closely Actively engages with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelinesMāori community. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the managerImproved health outcomes for Māori. • Demonstrate excellent customer service skillsEvidence of collaborative relationships with manawhenua and/or Māori community/organisations. • Evidence of competency within Te Reo, Te Tikaka me ▇▇▇ ▇▇▇▇ a Kāi Tahu Leadership • Lead by listening example as a positive, motivating and interacting inspiring role model for all staff. • Actively support staff to work across teams and with external partners and stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedbackagreed work programmes. • Attention to detail Create an environment that encourages a high level of staff engagement and accuracy is demonstratedperformance. • Demonstrate Actively encourage a willingness culture of continuous learning and reflective practice, and use evidence based practice to adapt to changing needs of the serviceinform all planning. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning Successful leadership of the a high performing team. • Participate as a team member to ensure the best outcome for the organisationCollaborative teams.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first-hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out Word processing Is able to create spreadsheets, use a Dictaphone for typing RMO and SMO assessments, letters and data entry requirements for staff. Office equipment Is able to use tools to prepare reports and maintain and manage an appropriate filing system and patient’s comprehensive files. Maintains staff leave requests, sick leave inputting into the processes necessary one staff and T&A system. Is able to get things done; knows how use and maintain office equipment. Reception Is able to organise people multitask by fielding phone calls, receiving and activities; understands how directing youth, families and other visitors. Interpersonal Is able to separate use positive communication when interacting and combine tasks into efficient work flow; knows what listening to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out all members of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many asidestaff. Can quickly sense what will help or hinder accomplishing problem solve administration issues and implement quality initiatives for staff, being dependable and a goalteam player always. Eliminates roadblocks. Creates focus. Can anticipate administration needs in the department, Within HNZ Southern External to HNZ Southern • Feedback Facilitator All clinical staff, the part time administrator in the department- YSS, Youth Forensic • Patients Youth consumers and whānau their Families • Patient Enquiries Team Child and Family Mental Health service staff across the Southern district • Stakeholders All community agencies- NGO’s working with youth • Service Managers YSS Unit Manager and Administrators managers at all levels of the organisation • Management / Personal / Executive Assistants Education Services & Schools • SouthernAll MHAID administration staff and clinical staff • Ministry of Social Development-wide staff Oranga Tamariki • All Southern Staff • Ministry of Justice- Community Probation, Courts • Secretary of CAFMHS Otago and its’ team • Police PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA or equivalent • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience gained within the sector • Working towards an office management or equivalent qualification Experience • Desk top publishing • Document management • Typing from dictation • Microsoft Office programmes • Maintaining office records • Spreadsheets • Knowledge of office the organisations systems and procedures • Knowledge of Healthcare environment processes Knowledge and Skills • Evidence of good literacy Adept in technology • Maintain office equipment • Communication skill both verbal and numeracy skills written • Excellent computer skills, including knowledge of Microsoft Word, Excel Interpersonal skill • Attention to detail • Organisational skill • Plan and Outlook (email). schedule requests for staff • Knowledge of managing databases Can develop new office procedural systems • Problem solving skill • Flexibility to work demand • Maintains focus • Anticipates need • Resourceful • Time management skill Personal Qualities • High standard of interpersonal communication skills, including written Values Youth and verbal family and puts them at ease • Ability to understand and follow written or verbal instructions Self-motivated • Sets high standards of performance • Ability to work well Nurtures all relationships in a team and professional manner • ▇▇▇▇▇▇▇ good strong interpersonal relationship relationships with all staff • Willing to support Can prioritise work demand • Acts with discretion, sensitivity and assist other staff as required. integrity always • Respect the privacy Dependable showing a high level of individuals when dealing with personal information judgement KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Administration Service Support • support Provide high quality administrative administration support to Youth Specialty Service and Youth Forensics to meet the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raisedrequirements of the service. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures • Collate information and input into the relevant Data systems • Dictaphone typing for SMO and RMO • Typing as requested by staff-meetings, triage, other • Files are up to date- Referrals ,clients information readily accessible, Discharge data accurate each month • All data up to date and accurate for ministry requirements and Manager reports • Requests are prompt and handled efficiently • Typing completed promptly • Timely ordering of office supplies. System set up to ensure regular ordering is in place • Maintain office equipment- Fax, photocopier • Maintain office records and ensure security of information • Document management and support for staff in specific roles • Setting up of new systems and spreadsheets • Uploading, monitoring, correcting HCS errors • Referrals processed and discharges completed promptly for triage and to support the choice and partnership model • Typing information sent to staff in a timely manner for internal services and external agencies • Accurate high quality typing completed • Office supplies are always available for staff • Office equipment is functioning. No delays in transferring or receiving information from services • Client information is safe and secure at all times • Staff can complete set work efficiently and effectively with robust systems in place • Information can be reviewed quickly. Staff have access to information relevant to improving systems and reviewing patient flow • Data integrity robust • External and internal services have prompt access to clinical information Oracle Staff have all necessary requested supplies, without delay • Psychology tests ordered regularly. System in place to ensure no waiting for testing supplies • Medical equipment ordered • Standard Stationery ordering in place. Regularly Checked • Staff room and cleaning supplies available • Rural team requirements as necessary upon request of the unit manager • Ordering transport and arranging accommodation for medical staff, others working out of the district • Setting up Court ordering and costings • Booking central Otago bookings of rooms as requested • Timely ordering and system for restricted Script pads from the Ministry of Health • Ordering consumer feedbackpacks supplies • All staff have suitable equipment and supplies available at all times to continue their roles and responsibilities. Reception Reception Duties undertaken to meet the needs of youth, family and staff • Answer all phone calls • Follow the procedure in place for managing phone calls into the service • Redirect enquires, take relevant information as needed. All clinical issues are directed to the clinician of the day to manage or the case manager • Clear messages on the answer machine. Advise relevant staff of related messages • Contact Youth and or Family when clinicians are unwell to cancel or reschedule appointments • Assist the young person with the demographic information if requested • Welcome youth and family who arrive for appointments • Maintain clear communication so staff can carry out all the duties of their position • Communication across the team is managed and passed on in a timely, respectful manner • Urgent information is dealt with as a priority • Staff communication in reception is at a high standard for all staff, services and external agencies • Youth and Family feel welcomed and know their privacy is well managed • Youth and family feel comfortable and at ease • All staff feel safe in the workplace • Documentation in any form is processed promptly • Consistent high percentage from Maritime real time data • Be familiar with the YSS administrators safety protocol and implement as needed • Display a calm confident manner at all times • Support clients with the Maritime real time I-pad inputting if requested • Internal and external mail flow daily Youth Forensic The service has administration support to meet service delivery needs across the district • Administration support is delivered to the same standard as the YSS team • Provide assistance to the staff for court reports if requested • Have a working relationship with Invercargill services • Liaise with court administrators and request information as necessary • Assist with completion of 333 reports and billing requirements as necessary • The Service has the same standard of administration support as YSS in all areas • Staff are supported in Youth Forensic administration duties Team support All staff are able to complete set tasks within their roles and responsibilities • Actively support and monitor previous and new systems to enable staff to be effective in their day to day work • Provide relief cover to the CAFMHS team if requested by the unit manager • Maintain a current desk file • Consider any relevant courses you would like to attend and discuss with the unit manager • Support and manage jointly with the part time administrator work flow demand. Ensure identified tasks for both positions is jointly agreed with a smooth operation of the department’s administration processes. Communicate effectively to ensure tasks are completed within reasonable time frames • Assist in the orientation of new staff • Follow up on agenda times relating to administration • Maintenance requests via Biems for the building are completed in a timely manner • Liaise with the landlord as requested by the manager • Retain the key spreadsheet taking responsibility to ensure they are handed in when staff leave • Monitor the area at the end of your duty. Ensure areas are locked before leaving • Fire Warden duties if necessary • Maintain a safe secure filing room • ▇▇▇▇▇ cash claims and balance of this is documented • Assist with audits, processing of referrals, appointments actualising initial appointments if requested • Maintain the first aid kit for the service • The team is working together to get the job done • Commitment in the team • Ongoing effective working relationships • Recognise that everyone is given consideration and respectful care without prejudice • Arrange necessary transport for staff upon request • Rosters for the team are in place- as for example- Morning tea roster, Administration meeting timetable, Quality meeting, ▇▇▇▇ leaves spreadsheet, booking room roster, Managers personnel files if requested • Any other task requested by the unit manager Data entry All relevant data entry has integrity and is promptly inputted into systems • Complete One staff entry’s in advance • The Time and attendance system is up to date on a daily basis. leave recorded • Retain the filing cabinet for staff • Keep the U Drive up to date • Record reviews and other relevant data • Assist staff with audits if requested • Assist staff with the reporting tab on IPM for transition plan completed at 3 months , yearly and upon discharge • Complete the invoicing process that requires generation for payment • Assist staff with HonoSca processes if requested • Support any other IPM data entry if requested by the unit manager • Accurate high Quality information is recorded • Data information is accurate to meet requirements in KPI Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for Te Whatu Ora – Health New Zealand, Southern’s Organisational Values. • Attention You respond positively to detail requests for assistance in own and accuracy is demonstratedother areas, demonstrating adaptability and willingness. • Demonstrate You produce work that complies with the organisations processes and reflects best practice. • Research undertaken is robust and well considered. • Live and support the organisations values in everything you do. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with Te Whatu Ora, Southern Health, Safety and Wellbeing policies, procedures and systems. • You understand and consistently meet your obligations under the organisations Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a willingness safe manner. • Effort is made to adapt strive for best practice in Health and Safety at all times. The principles of Te Tiriti o Waitangi, as articulated by the courts and the Waitangi Tribunal will guide Te Whatu Ora, Southern response to changing needs Māori health improvement and equity. These contemporary principles include: • Tino rangatiratanga: Providing for Māori self- determination and mana motuhake in the design, delivery and monitoring of health and disability services. • Equity: Being committed to achieving equitable health outcomes for Māori. • Active protection: Acting to the fullest extent practicable to achieve equitable health outcomes for Māori. This includes ensuring that the Crown, its agents and its Treaty partner under Te Tiriti are well informed on the extent, and nature, of both Māori health outcomes and efforts to achieve Māori health equity. • Options: Providing for and properly resourcing kaupapa Māori health and disability services. Furthermore, the Crown is obliged to ensure that all health and disability services are provided in a culturally appropriate way that recognises and supports the expression of hauora Māori models of care. • Partnership: Working in partnership with Māori in the governance, design, delivery and monitoring of health and disability services – Māori must be co-designers, with the Crown, of the serviceprimary health system for Māori. • Consumer feedback is timely You will be able to demonstrate an understanding of Te Tiriti o Waitangi, Māori Indigenous rights and well received by consumerscurrent issues in relation to health and health equity ie: Whakamaua: Māori Health Action Plan 2020-2025. Individual and Team Performance • Participate in and You will contribute to responding to the functioning organisations Te Tiriti o Waitangi commitment to deliver effective and equitable healthcare with Māori patients and their whānau. • You will have the ability to incorporate Māori models of health, patient and whānau-centred models of care, and mātauranga Māori. • You will have insights into your own cultural awareness and an understanding of how your social-cultural influences inform biases that impact on your interactions with patients, whānau, and colleagues. • Recognising that there is an inherent power imbalance in-patient relationship and ensuring that this is not exacerbated by overlaying your own cultural values and practices on patients. • Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager. From time to time it may be necessary to consider changes to the position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This position description may be reviewed as part of the teampreparation for your annual performance and development review. • Participate as a team member to ensure the best outcome for the organisation.Acknowledged / Accepted: .................................................................................................................... ........................................................................ Employee Date .................................................................................................................... ........................................................................

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary Motivating Others Creates a climate in which people are motivated and want to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure itdo their best; can see opportunities motivate many team or project members; empowers others to achieve desired results; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for synergy problems and integration where others can'troadblocks; measures performance against goals; evaluates results. Interpersonal Savvy Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others diffuse even when they disagreehigh-tension situations comfortably. Informing Provides the information people need to know to do their jobs job and to feel good about being a member of the team, unit, and/or the organisation; provides individuals with information so that they can in a timely manner to make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator PDU Manager • Patients National Committees • Nursing/Midwifery Directors • Local, District and whānau Regional Groups • Patient Enquiries Team PDRP Coordinator • Stakeholders Professional Nursing/Midwifery Organisations • NETP/NESP Coordinator • Tertiary Providers • Service Managers Manager • Non-Provider Arm • Clinical Charge Nurses/Midwives • National Workforce Development Agencies • All Nursing and Administrators Midwifery Staff • Management / Personal / Executive Assistants Allied Health Staff • Southern-wide staff Maori Health Unit • Medical Staff • Clinical Support Staff • Students • Infection Prevention and Control • Occupational Health and Safety PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Be registered with the Nursing/Midwifery Council of New Zealand as a Registered Nurse/Midwife. • Hold a current Nursing/Midwifery Council of New Zealand annual practising certificate. • Hold a relevant Post graduate certificate. • Recognised teaching, mentoring and coaching skills. • Have in-depth knowledge and understanding of NCNZ/MCNZ competencies. • Hold a current Portfolio (PDRP/QLP) or equivalent, appropriate to the role. • Have or be working towards a post- registration qualification relating to principles of adult teaching and learning. • Hold or be working towards a relevant post-graduate diploma. • Previous experience within an education role. • Demonstrates ability to develop nursing/midwifery standards and quality initiatives. • Knowledge and understanding of Healthcare environment undergraduate nursing/midwifery curricula. Experience • At least 2 Experience and credibility with the health care team as a professional resource in speciality/practice area. • Networking effectively in area of specialty/ practice - locally, regionally and nationally. • Demonstrated ability to articulate evidence based nursing/midwifery practice to a Multidisciplinary Team. • Minimum of 3 years clerical administration experience working either within the clinical area or relevant nursing/midwifery role. • Knowledge Demonstrated ability to contribute to the professional development of office systems and procedures • Knowledge of Healthcare environment nursing/midwifery staff. Knowledge and Skills • Evidence of good literacy Current issues for nursing/midwifery and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel health in NZ and Outlook (email)international context. • Knowledge Current issues in nursing/midwifery education. • Current nursing/midwifery professional standards and codes. • Southern DHB current vision, goals and objectives. • Principles of managing databases Personal Qualities the Treaty of Waitangi and biculturalism. • High standard of interpersonal Advanced communication skills, including written written, verbal and verbal presentation. • Ability to understand contribute positively, have vision and follow written or verbal instructions • Sets high standards of performance • Ability flexibility to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support • Provide high quality administrative support to the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raised. • Work closely with the Feedback Facilitator to ensure effective consumer feedback responses that adhere to national and internal timelines. • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrated. • Demonstrate a willingness to adapt to changing needs of the service. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute to the functioning of the team. • Participate as a team member to ensure the best outcome for the organisationand accommodate change.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Developing Direct Reports Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the processes necessary developmental systems in in the organisation; is a people builder. Managerial Courage Doesn’t held back anything that needs to get things donebe said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people quickly and directly; is not afraid to take negative action when necessary. Organisational Agility Knowledgeable about how organisations work; knows how to organise people get things done both through formal channels and activitiesthe informal network; understands how to separate the origin and combine tasks reasoning behind key policies, practices, and procedures; understand the cultures of organisations. Building Effective Teams Blends people into efficient work flowteams when needed; knows what to measure creates strong morale and how to measure itspirit in his/her team; can see opportunities shares wins and successes; fosters open dialogue; lets people finish and be responsible for synergy and integration where others can'ttheir work; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member defines success in terms of the whole team, unit, and/or ; creates a feeling of belonging in the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Priority Setting Spends their time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focusteam. Within HNZ Southern DHB External to HNZ Southern • Feedback Facilitator • Patients DHB General Manager MHAID Nursing Director MHAID Medical Director MHAID Allied Health Director MHAID Clinical Leader Consumers Families Community Groups GPs and whānau • Patient Enquiries other primary health care providers Psychiatrists Team • Stakeholders • Service Managers ▇▇▇▇▇ ▇▇▇’▇ Community Mental Health Team Education and Administrators • Management / Personal / Executive Assistants • SouthernTraining Co-wide staff ordinator (Mental Health) Clinical Nurse Educator Clinical Nurse Specialists Nursing Staff Medical Staff Non Clinical Support Staff Southern District Health Board Clinical Services Nursing Support Services Other DHB Mental Health Services PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA • Knowledge of Healthcare environment Experience • At least 2 years clerical administration experience • Knowledge of office systems and procedures • Knowledge of Healthcare environment Knowledge and Skills • Evidence of good literacy and numeracy skills • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email)Possess a tertiary level Mental Health qualification or be actively working towards achieving this. • Tertiary clinical qualifications in mental health. Experience/Knowledge • Have experience in community mental health service provision. • Experience in the strategic and/or business planning and administrative management of managing databases a health service. Personal Qualities • High standard Possess a strong personal identity with an understanding of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards the important role of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as requiredcommunity mental health service. • Respect Initiate and have a passion for improving the privacy mental health status of individuals when dealing with personal information consumers within the Southland community. • Possess a strong focus on continuous quality improvement both personally and within the role of Team Manager for the Southern Rivers Community Mental Health Teams. • Commitment towards ongoing education and professional development for self. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support Delivery • Provide high quality administrative support Ensure that policies and procedures related to episodes of care are established and implemented for each individual accessing the Consumer Experience Service Directorate ensuring efficient and effective consumer response to concerns and complaints raisedservice. • Work closely Ensure regular reviews of service delivery are undertaken with all team members. • Ensure there is constructive family/whanau and caregiver involvement in delivery of treatment. • Consumer need remains the focus for service structure and delivery. • Individual treatment/ recovery plans are developed in consultation with the Feedback Facilitator consumers, family / whanau and caregivers. • Actively review caseloads and ensure they are maintained efficiently and effectively. This includes all members of the multidisciplinary team including medical staff and, monitoring of caseloads to ensure Authorised by: • Treaty of Waitangi • Monitor and manage the clinical workload of the team. all consumers under the care of a psychiatrist have designated case manager • Changes in service delivery are implemented to reflect changing needs of service users and in consultation with consumer representatives. • Consumer input into the service planning and delivery is encouraged in accordance with the policy on consumer participation in Mental Health Services. • Service planning and delivery are undertaken within the spirit of partnership and acknowledgment of the Treaty of Waitangi. • Medical staff have Clinical Schedules that are regularly reviewed to ensure effective consumer feedback responses that adhere to national use of time and internal timelinesresource. • Undertake duties associated Referrals are allocated promptly and appropriately, caseload levels are maintained and all cases are systematically reviewed. Communication • Ensure that services are linked and co-ordinated with other Mental Health Services and with other Southern District Health Board services. • Team members effectively network with colleagues in other mental health services and other Southern District Health Board services as appropriate. • Clear understandings, procedures and open relationships exist with other service providers. • Be directed by and communicate with the position, as required (manager) to maintain an efficient service, including up skilling as required/directed by the manager. • Demonstrate excellent customer ensure effective service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedback. • Attention to detail and accuracy is demonstrateddelivery. • Demonstrate a willingness pleasant, accepting and helpful attitude in his/her interactions with clients and staff. Staff Management and Education • Recruit appropriately skilled and experienced staff to adapt vacant positions within team establishment • Ensure establishment of an inservice education plan for all staff covering all aspects of the mental health service delivery. • Adhere to changing needs Southern District Health Board Human Resources policies and procedures related to recruitment and management of staff e.g. Equal Employment Opportunities Policy. • Work in consultation with Professional Advisors for respective professional groups and Management Support Officer in all recruitment of new staff members. • Ensure the provision of a comprehensive orientation programme (as per Mental Health Services policy), for all new staff commencing employment within the Southern Rivers Community Mental Health Team. • Work in consultation with Professional Advisors for respective professional groups and Education and Training Officer (Mental Health) for the provision of education and training plans for all team members. • The professional knowledge and expertise of all staff is maintained at the highest level possible. • Staff have a thorough knowledge of the Mental Health Act and other relevant legislation • Ensure that all staff receive optimum clinical and administrative supervision, performance review, personal development and support. • Ensure a positive work environment is maintained that promotes effective and cohesive work patterns. appropriate to their professional activities. And that the DAO roster in Balclutha is maintained. • Every staff member is to have a formalised clinical supervision plan, formulated and agreed between staff member, professional advisor and team manager (as per Mental Health Services Policy). • Establish and implement, as appropriate, performance objectives and review process for all staff. • Staff are actively encouraged to work well together, enjoy job satisfaction and feel pride in their service. • Promotion of a team environment, with a focus on Multidisciplinary Team based service delivery. • Be responsible for the safety, health and working conditions of employees within sphere of responsibility, reporting any work hazards and ensuring that staff are trained in and use safe methods of work at all times. Budget Management and Service Planning • Be responsible for the setting, monitoring and review of the income and expenditure within the budget. • Be responsible for the efficient utilisation and monitoring of the budget set for the team. • Active participation in the business planning and strategic planning for the team within the wider context of the Mental Health Services. • Active participation in the annual budget and business planning process to establish the team goals and the budgets within the service. • Consumer feedback Annual budget planning and setting involves accurate representation of cost growth, resource needs including CAPEX. • Budget expenditure is timely monitored and well received by consumersreported on a monthly basis in conjunction with Combined Services Manager and the Finance Department personnel. Individual • Regular meetings are held with the Combined Services Manager in order to discuss and progress service issues and initiatives. • Regular attendance at General Manager/Medical Director Meetings to participate in Service planning and review. • Each team has a set of goals that are derived through a team based process that includes recognition of unique issues related to each team’s service provision and the nationally driven initiatives and priorities for mental health service development. Resource Management and Service Planning • Ensure that decisions regarding service delivery and planning are reached in line with efficient and effective resource allocation and that targeted outputs are achieved • Team Performance • Participate in and contribute to the functioning goals are reviewed on an annual basis of the teammental health services business plan submitted to central government agencies. • Participate as a Individual team member members have ownership for team goals that are adopted and the implementation process of such. • Exercise strict adherence to ensure the best outcome for the organisationSouthern District Health Board’s policies and procedures, in relation to financial management and accountability.

Competencies. The following competencies apply to this position. The employee will be assessed against these as part of their annual performance and development review. Consumer Customer Focus Is dedicated to meeting the expectations and requirements of internal and external consumerscustomers; gets firsthand consumer first hand customer information and uses it for improvements in products and services; acts with consumers and whanau customers in mind; establishes and maintains effective relationships with consumers and whanau customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent themselves him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Process Management Good at figuring out the processes necessary Managing & Measuring Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Problem Solving Uses rigorous logic and methods to get things donesolve difficult problems with effective solutions; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure itprobes all fruitful sources for answers; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisionshidden problems; is timely with information. Priority Setting Spends their time excellent at honest analysis; looks beyond the obvious and doesn't stop at the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focusfirst answers. Within HNZ Southern DHB External to HNZ Southern DHB • Feedback Facilitator Patient Safety & Risk Team • Patients and whānau • Patient Enquiries Team Clinical Governance & Quality Improvement Solutions Directorate staff. • Stakeholders Health Quality & Safety Commission • Nurse Managers / Service Managers / Midwife Managers/Unit Managers • Health Round Table • Professional and Administrators Clinical Leads • Management / Personal / Executive Assistants WellSouth PHN Business Intelligence team. • Southern-wide staff Information Systems and Reporting Teams • South Island Regional Safety 1st Groups • • SIAPO systems administration team PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum Level 2 NCEA Bachelor degree in related field • Knowledge of Healthcare environment Master’s degree • Health sector background • Working towards or completed post-graduate qualification in health, quality or other relevant fields eg statistics. Experience • At least 2 years clerical administration Minimum 5 years’ experience in business delivery systems. • Knowledge Success in collecting insights and measurement for improvement. • Significant experience in using data extraction software, analytics software (e.g. SAS), data management, and analytical techniques that include code development to ensure high standard of office systems accuracy and procedures consistency. • Knowledge Exposure to, and understanding of, clinical concepts to be able to understand and interpret data and information. • Experience in effective co- ordination and role modelling of Healthcare environment others. • Experience working in the Health Care Sector. Knowledge and Skills • Evidence Ability to work with and maintain relationships with clinicians from a variety of good literacy specialties and numeracy skills settings, to support them in understanding insights. • Intermediate to advanced Microsoft Office suite. • High level of data presentation skills. Personal Qualities • Ability to influence behavioural change and service improvement. • Commitment to risk management and reduction. • Commitment and personal accountability. • Excellent computer interpersonal skills, including knowledge ability to work in partnership effectively with people at all levels of Microsoft Wordthe organisation. • Acts with discretion, Excel sensitivity and Outlook integrity at all times. • Is adaptable and flexible – open to change (emailpositive or negative). • Knowledge Maintains an exceptionally high level of managing databases Personal Qualities • High standard of interpersonal communication skills, including written and verbal • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Ability to work well in a team and ▇▇▇▇▇▇ good interpersonal relationship • Willing to support and assist other staff as requiredconfidentiality. • Respect the privacy of individuals when dealing with personal information KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support Clinical Intelligence • Provide high quality administrative comprehensive briefings; recommendations; and initiate action as requested by the Executive Director of Quality & Clinical Governance Solutions. • In conjunction with the Quality & Clinical Governance teams analyse and assess information detailing complex and strategic clinical issues; identify risks, gaps and opportunities. • Provide timely sound, analysis and advice to support to the Consumer Experience Service Directorate ensuring efficient Executive Director of Quality & Clinical Governance Solutions and effective consumer response to concerns and complaints raisedthe Clinical Council. • Work closely with the Feedback Facilitator Quality improvement team to ensure evaluate benefits of improvement activities. • Work collaboratively with the Quality Improvement & Patient Safety teams to deep dive into clinical quality issues. • Respond to and meet with a broad range of internal and external stakeholders and groups related to matters of immediate concern; coordinate responses and solutions and feedback to the Executive and other key stakeholders as appropriate. • Produce ad hoc reports as needed. • Comprehensive clinical intelligence reports are produced that enable the best available clinical decision-making and advice to be given. • Clinical issues and risks are presented in a way that is easily understood and supports improvement decisions. • Clinical data analysis supports the Quality & Clinical Governance Solutions Directorate to appropriately raise risks to the Clinical Council, Executive Leadership Team and to the Board. Quality Framework & Clinical Council • Support the implementation of the Quality Framework by ensuring wider business priorities, programmes and initiatives are aligned. (Service level accountabilities and clinical accounts & highlighting key areas of concern across directorates) • Support the Clinical Council in the development and production of Clinical Quality Accounts. • Respond to requests from the Clinical Council to provide clinical intelligence and deep dive analysis on specific clinical risks and issues. • Service level dashboards are developed in conjunction with clinical teams and the Clinical Council. • Services engage with and use dashboard for local quality and clinical governance meetings. • Clinical Council workplan is supported to enable good clinical advice and decision making to occur. Team Membership Actively contribute to and support Quality & Clinical Governance Solutions Teams • Maintain a collaborative effective consumer feedback responses that adhere to national working relationship with the Quality Improvement & Patient Safety teams as well as the Consumer Experience Manager. • Maintain awareness of the teams work plans and internal timelinesactivities. • Undertake duties associated with the position, as required and contribute to maintain an efficient service, including up skilling projects for Quality & Clinical Governance Solutions Teams as required. • Support and actively participate in the activities and functions of the Quality and Clinical Governance Solutions Directorate by actively supporting and contributing to the overall work plan as required. • District wide processes are maintained. • Attend and positively contribute to team forums. • Undertakes work &/or projects for the wider team as required. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/directed by the agreed with your manager. • Demonstrate excellent customer service skillsPerformance objectives reviewed annual with your manager. • You actively seek feedback and accept constructive criticism. Health, by listening Safety and interacting Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with stakeholders the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a courteous, polite and responsive manner while adhering to relevant established protocols & policy Provide timely and accurate confidential administrative support to enable the efficient functioning of customer feedback, including but not limited to: • Maintain effective electronic and paper filing systems and procedures relevant to consumer feedbacksafe manner. • Attention Effort is made to detail strive for best practice in Health and accuracy is demonstratedSafety at all times. Te Tiriti o Waitangi The principles of Te Tiriti, as articulated by the courts and the Waitangi Tribunal, underpin the Ministry’s commitment to Te Tiriti. Tino rangatiratanga, Equity, • Tino rangatiratanga - Providing for Māori self- determination and mana motuhake in the design, delivery and monitoring of health and disability services. Active protection, Options and Partnership will guide your interaction with others on a day to day basis. • Demonstrate Equity - Being committed to achieving equitable health outcomes for Māori. • Active protection - Acting to the fullest extent practicable to achieve equitable health outcomes for Māori. This includes ensuring that the Crown, its agents and its Treaty partner under Te Tiriti are well informed on the extent, and nature, of both Māori health outcomes and efforts to achieve Māori health equity. • Options - Providing for and properly resourcing kaupapa Māori health and disability services. Furthermore, the Crown is obliged to ensure that all health and disability services are provided in a willingness to adapt to changing needs culturally appropriate way that recognises and supports the expression of hauora Māori models of care. • Partnership - Working in partnership with Māori in the governance, design, delivery and monitoring of health and disability services – Māori must be co-designers, with the Crown, of the serviceprimary health system for Māori. • Consumer feedback is timely and well received by consumers. Individual and Team Performance • Participate in and contribute From time to time it may be necessary to consider changes to the functioning position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This Position Description may be reviewed as part of the teampreparation for your annual performance and development review. • Participate as a team member to ensure the best outcome for the organisation.Acknowledged / Accepted: .................................................................................................... .............................................................. Employee Date .................................................................................................... ..............................................................