Communication and communication test. The Contractual Partners ensure the permanent availability of a competent and authorised contact person as agreed in Article 4 and that the Appendices B and C are updated at all times. For clear identification purposes, SSO communicates a shipper code and a contract code to the Storage Customer before the start of the use which shall be used for the exchange of information. The communication shall normally be carried out via electronic data exchange through automatically processed mails on the basis of accepted standard protocols. The Contractual Partners shall agree on a suitable process in advance. If this process is interrupted due to a breakdown, the coordination shall be carried out by telephone or by fax / e-mail. Urgent information may be announced by telephone in advance alike. Telephone conversations with the control centre of SSO may be recorded. The affected Contractual Partner will take actions immediately in order to restart the process of electronic data exchange. Information given in advance by telephone or by fax / e-mail has to be sent again. Before the start of the Booking Period according to Appendix A, SSO will ask the Storage Customer to carry out communication tests. The technical connections as well as the form and content of control and status reports shall be checked by means of this test. A ‘passed’ communication test is required in order to use the contractual rights by the Storage Customer. In the case of reasonable doubt SSO may demand from the Storage Customer to carry out the communication test again at a later date.
