Total Qualifying Outage Minutes definition

Total Qualifying Outage Minutes equals the aggregate sum of the downtime minutes of time that are attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Minutes, each Qualifying Outage will (i) commence upon the earlier of (a) Cisco’s detecting the outage or (b) Cisco’s logging an incident ticket upon Customer’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage; and (ii) end when the Cloud Services are fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. The following will not be included in the calculation of Total Qualifying Outage Minutes: (a) outages during scheduled maintenance windows, (b) emergency operational changes or (c) Force Majeure Events. Exhibit B: Disaster Recovery KPIs Recovery Point Objective (“RPO”): RPO is defined as the maximum targeted period in which data might be lost from the Cloud Service due to a major incident. The commitment for the RPO for the Cloud Service is 4 hours. Recovery Time Objective (“RTO”):
Total Qualifying Outage Minutes means the number of minutes during the calendar month that a Cisco Cloud Service was Unavailable, less the minutes attributable to any Excused Events.
Total Qualifying Outage Minutes equals the aggregate sum of the downtime minutes of time that are attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Minutes, each Qualifying Outage will (i) commence upon the earlier of (a) Cisco’s detecting the outage or (b) Cisco’s logging an incident ticket upon Customer’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage; and (ii) end when the core Cloud Services are fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. The following will not be included in the calculation of Total Qualifying Outage Minutes: (a) outages during scheduled maintenance windows, (b) emergency operational changes or (c) Force Majeure Events.

Examples of Total Qualifying Outage Minutes in a sentence

  • We are alive to the fact that ngano have been reduced to writing and put into frozen forms in textbooks in the contemporary society.

  • For the purposes of calculating Total Qualifying Outage Minutes, each Qualifying Outage will (i) commence upon the earlier of (a) Cisco’s detecting the outage or (b) Cisco’s logging an Incident ticket upon Customer’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage; and (ii) end when the Core Cloud Services are fully restored.

Related to Total Qualifying Outage Minutes

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