Telephone Support Service definition

Telephone Support Service. Help Desk” is governed by SMEUP BSA s.r.l. “General Terms and Conditions of Telephone Support Service: Help Desk” (October 2018 Edition). We declare we are acquainted with the contents thereof and accept them in their entirety. x
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Telephone Support Service shall have the meaning set forth in Section 2.2(a).
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Examples of Telephone Support Service in a sentence

  • Help Desk DEFINITIONS “Contract”, as referred to herein, shall mean the agreement in effect between the Parties for the Telephone Support Service: Help Desk, consisting of the “General Terms and Conditions”, the “Activation Form for Telephone Support Service: Help Desk” and any additional documents agreed upon and signed by the Parties.

  • The Supplier shall ensure that the Telephone Support Service shall be available fifty-two (52) weeks of the year, Monday to Friday between the hours of 08:00 and 18:00.

  • Vendor will provide to Subscriber unlimited telephone support ("Telephone Support Service") from 9am EST to _9PM EST ("Telephone Support Hours").

  • It was noted that NSTEP were confident his family would be in touch if there were any difficulties, and the crisis plan was to contact key worker, or another member of NSTEP team if unavailable, out of hours or in an emergency contact primary care services in the usual way or the Crisis and Telephone Support Service (CATSS) which is a 24 hour service.

  • Following means you’ll get that user’s Tweets on your Twitter homepage.

  • They offer advice on getting the most from the medical profession including the NHS, and other organisations such as Macmillan Nurses and Carers UK.Further details can be found at http://www.redarc.co.uk/You may use the Nurse Telephone Support Service free of charge, whether You make a claim or not.

  • Telephone Support Service will include telephone and research time performed by Vendor's telephone support staff (“Telephone Support Staff”).

  • Telephone Support Service shall include telephone and research time performed by Vendor’s Telephone Support Service staff.

  • Retinoblastoma Appendix Two: RedArc Nurse Telephone Support Service About Your Nurse Telephone Support ServiceIncluded in Your insurance Policy is access to a Nurse Telephone Support Service.

  • The Supplier shall ensure that the Telephone Support Service will be accessible to City of York Council Managers, via a freephone number or a dedicated non-premium rate and/or a 01, 02, 03 prefix, which must be accessible from UK landlines, mobile telephones The Supplier shall provide multiple telephone lines branded for specific Services, if requested by City of York Council, which will be at no additional cost to the Contracting Authorities.

Related to Telephone Support Service

  • Telephone Service means calls (including voice, voicemail and conference and data calls), supplementary services (including call forwarding and call transfer) and messaging and multi-media services (including short message services, enhanced media services and multi-media services);

  • Outbound telephone call means a telephone call initiated by a telemarketer to induce the purchase of goods or services or to solicit a charitable contribution.

  • Telephone Toll Service is As Defined in the Act.

  • Air-to-ground radiotelephone service means a radio service, as that term is defined in 47 CFR 22.99, in which common carriers are authorized to offer and provide radio telecommunications service for hire to subscribers in aircraft.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Calling Name Delivery Service (CNDS means a service that enables a terminating End User to identify the calling Party by a displayed name before a call is answered. The calling Party’s name is retrieved from a calling name database and delivered to the End User’s premise between the first and second ring for display on compatible End User premises equipment.

  • Telephone Banking Service or “TBS” means any banking service operated over the telephone (by whatever name it may be known as) offered by the Bank, in connection with the Service Instructions and includes but is not limited to such services respectively known as Self Service Phone Banking and CitiPhone Banking; and

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Communication service means a service capable of accessing, connecting with, or interfacing with a 9-1-1 system, exclusively through the numerals 9-1-1, by dialing, initializing, or otherwise activating the 9-1-1 system through the numerals 9-1-1 by means of a local telephone device, cellular telephone device, wireless communication device, interconnected voice over the internet device, or any other means.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Directory Assistance Service includes, but is not limited to, making available to callers, upon request, information contained in the Directory Assistance Database. Directory Assistance Service includes, where available, the option to complete the call at the caller's direction. "Directory Listings" or "Listings" are any information identifying the listed names of subscribers of a Telecommunications Carrier or Provider, as applicable, and such subscribers' telephone numbers, addresses, or primary advertising classifications (as such classifications are assigned at the time of the establishment of such service), or any combination of such listed names, numbers, addresses or classifications: (1) that the Telecommunications Carrier and/or Provider provides or uses for the purpose of publishing the Listings in any directory format; or (2) that the Telecommunications Carrier and/or Provider provides or uses in Directory Assistance Service, Directory Assistance List Service, or for other lawful purposes.

  • Communication Services means aeronautical fixed and mobile services to enable ground-to-ground, air-to-ground and air-to-air communications for ATC purposes;

  • IntraLATA LEC Toll means IntraLATA Toll traffic carried solely by a Local Exchange Carrier and not by an IXC. "IntraLATA Toll Traffic" describes IntraLATA Traffic outside the Local Calling Area.

  • Conferencing Services In lieu of any other rates and discounts, the Customer will receive a discount equal to 30% for the following Conferencing Services: US Dial Out International Audio Conferencing. The current standard rates in the Guide (which includes both transport and bridging) for domestically bridged International Dial-Out Audio Conferencing, International Audio Conferencing (dial out from a US bridge).

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Mobile telecommunications service means the same as that term is defined in Section 124(7) of Public Law 106-252 (Mobile Telecommunications Sourcing Act).

  • Data Services The Customer will receive a discount equal to 25% for the following Data Services: Access: Standard VBS2 Guide local loop charges for DS-1 Access and DS-3 Access Service.

  • Family support services means providing opportunities for