Service Maintenance Level definition

Service Maintenance Level means the relevant period for the clearance of a fault;
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Service Maintenance Level means the maintenance level provided by BT the Communications Provider on a Service;
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Examples of Service Maintenance Level in a sentence

  • If the extended period continues beyond the end of the half day period, the Service Maintenance Level period shall be extended by an equivalent number of half day periods.

  • Service Maintenance Level 3 and delay occurs prior to the half day period during which the fault is to be cleared: - the Service Maintenance Level period shall be extended by a period equivalent to the cumulative period of delay.

  • Service Maintenance Level 2 and delay occurs on the day on which the fault is due to be cleared: - if the cumulative period of delay is 2 hours or more and less than 4 hours, the Service Maintenance Level period shall be extended by a half day - if the cumulative period of delay is 4 hours or more, the Service Maintenance Level period shall be extended by a full day.

  • Service Maintenance Level 3 and delay occurs during the half day period during which the fault is due to be cleared - if the cumulative period of delay is 2 hours or more, the Service Maintenance Level period shall be extended by a half day except that if the delay occurs and extends after the time the fault is due to be cleared and the delay is more than 2 hours, the Service Maintenance Level period shall be extended to the end of the next half day period following the cumulative period of the delay.

  • The Service Maintenance Level period shall be extended for the calculation of the service level commitment so that it commences at the time of the alternative agreed appointment time.

  • Subject to paragraph 4.2 of Section A below, if BT fails to repair the Service in accordance with the appropriate Service Maintenance Level, the Communications Provider shall be entitled to compensation as set out in paragraph 5 of Section A below.

  • Service Maintenance Level 2 and the delay occurs prior to the day on which the fault is due to be cleared: - and the cumulative period of delay ends prior to the time the fault is due to be cleared, the Service Maintenance Level period shall be extended by a period equivalent to the cumulative period of delay.

  • The Service Maintenance Level period shall be extended for the calculation of the service level commitment until such action is rectified.

  • For Service Maintenance Level 3 and 4, an amount equal to 1 month’s line rental charge and 1 month’s rental charge for the applicable service maintenance level.

  • The Communications Provider shall pay the appropriate Service Maintenance Level charge(s) set out in the Openreach Price List.

Related to Service Maintenance Level

  • Generator Maintenance Outage means the scheduled removal from service, in whole or in part, of a generating unit in order to perform necessary repairs on specific components of the facility, if removal of the facility meets the guidelines specified in the PJM Manuals.

  • Routine maintenance means actions performed on a regular or controllable basis or in response to uncontrollable events upon a highway, road, street, or bridge. Routine maintenance includes, but is not limited to, 1 or more of the following:

  • Maintenance Schedule means a document which describes the specific scheduled maintenance tasks and their frequency of completion necessary for the safe operation of those aircraft to which it applies;

  • Planned Maintenance means any Maintenance BT has planned to do in advance.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Software Maintenance means the process of modifying software after delivery to correct faults, improve performance or other attributes, or adapt to a changed environment. (Reference ISO/IEC 14764:2006, as amended or superseded.) Software maintenance does not include any customization or configuration.

  • Scheduled Maintenance means any adjustment, repair, removal, disassembly, cleaning, or replacement of components or systems required by the manufacturer which is performed on a periodic basis to prevent part failure or equipment or engine malfunction, or anticipated as necessary to correct an overt indication of malfunction or failure for which periodic maintenance is not appropriate.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Maintenance Outage means NERC Event Type MO, as set forth in attached Exhibit B, and includes any outage involving ten percent (10%) of the Facility’s Net Output that is not a Forced Outage or a Planned Outage.

  • Deferred Maintenance means improvements necessary for continued operations which do not improve productivity or alter the process technology.

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • Operation and Maintenance Costs means the costs of:

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • AMPS Basic Maintenance Amount, as of any Valuation Date, means the dollar amount equal to (i) the sum of (A) the product of the number of shares of AMPS and Other AMPS Outstanding on such Valuation Date multiplied by the sum of (a) $25,000 and (b) any applicable redemption premium attributable to the designation of a Premium Call Period; (B) the aggregate amount of cash dividends (whether or not earned or declared) that will have accumulated for each share of AMPS and Other AMPS Outstanding, in each case, to (but not including) the end of the current Dividend Period that follows such Valuation Date in the event the then current Dividend Period will end within 49 calendar days of such Valuation Date or

  • Maintenance Margin means the minimum amount of money required in your Trading Account as specified on the Trading Platform in order to keep a Transaction open on the Trading Platform.

  • Maintenance Period means the period so specified in an adoption agreement as a period of time—

  • Emergency Maintenance means any period of maintenance for which, due to reasons beyond its reasonable control, Sprint Convergence is unable to provide prior notice of.

  • Furniture maintenance product means a wax, polish, conditioner, or any other product designed for the purpose of polishing, protecting or enhancing finished wood surfaces other than floors. Furniture maintenance product does not include: dusting aids; wood cleaners, and products designed solely for the purpose of cleaning; and products designed to leave a permanent finish such as stains, sanding sealers and lacquers.

  • Corrective Maintenance means the maintenance which is required when an item has failed or worn out, to bring it back to working order, which may also include those services necessary to partially restore, renew or strengthen an existing Department facility or system, following damage caused by use or normal wear and tear.

  • Industrial maintenance coating means a high performance architectural coating, including primers, sealers, undercoaters, intermediate coats, and topcoats formulated for application to substrates, including floors, exposed to one or more of the following extreme environmental conditions listed below and labeled “For industrial use only;” “For professional use only;” “Not for residential use;” or “Not intended for residential use.”

  • Maintenance and Operations Revenue or “M&O Revenue” means (i) those revenues which the District receives from the levy of its annual ad valorem maintenance and operations tax pursuant to Section 45.002 of the TEXAS EDUCATION CODE, or other lawful authority, and Article VII § 3 of the TEXAS CONSTITUTION, plus (ii) all State revenues to which the District is or may be entitled under the applicable provisions of the TEXAS EDUCATION CODE or any other statutory provision as well as any amendment or successor statute to these provisions, as applicable, less

  • Maintenance Costs means parts and materials, sublet and labour costs of a qualified licensed mechanic for the maintenance of the Revenue Service Vehicles, but shall not include costs associated with interior and exterior transit advertising signs and non-mechanical servicing of Revenue Service Vehicles such as fuelling, clearing fareboxes, cleaning and painting wheel rims, vehicle washing and other work performed by a serviceman; and,

  • Preventive Maintenance means that maintenance, performed on a scheduled basis by the Contractor, which is designed to keep the Equipment in proper operating condition.

  • Computer software maintenance contract means a contract that obligates a seller of computer software to provide a customer with:

  • Maintenance area means any geographic region of the United States previously designated nonattainment pursuant to the CAA Amendments of 1990 and subsequently redesignated to attainment subject to the requirement to develop a maintenance plan under §175A of the CAA, as amended.

  • Maintenance Adder means an adder that may be included to account for variable operation and maintenance expenses in a Market Seller’s Fuel Cost Policy. The Maintenance Adder is calculated in accordance with the applicable provisions of PJM Manual 15, and may only include expenses incurred as a result of electric production. Manual Load Dump Action: