Customer Service Rate definition

Customer Service Rate means the rate charged by Digital River for all customer service provided by DR in any region where Symantec has taken over Customer Service. The Customer Service Rate will be * per hour during the transition of responsibility for Customer Support from Digital River to Symantec, on a per region basis. Once the transition of responsibility for Customer Support from Digital River to Symantec is complete, the Customer Service Rate for the affected region will become * per hour. Digital River will * for: (a) Digital River personnel coordinating ongoing fraud checking; (b) Escalation by Digital River personnel to Symantec customer service personnel, and/or to the Digital River escalation team or ADM; and/or (c) Digital River personnel time regarding any customer support issues if such time resulted from a failure by Digital River to provide the Customer Service Tools.
Sample 1

Examples of Customer Service Rate in a sentence

  • Subscribers shall be advised of the procedures for resolution of complaints about the quality of the television signal delivered by Grantee, including the address of the responsible officer of the City.(d) Customer Service Rate and Service ChangesConsistent with §76.1603 of the FCC‟s rules and regulations, subscribers will be notified of any changes in rates, programming services or channel positions as soon as possible in writing.

  • Digital River will also maintain staffing to handle escalations through the Digital River process at the Customer Service Rate when Symantec is unable to use functions within the third party tools.

  • Until this is completed, Digital River will provide ongoing support to Symantec to manage the third party relationships they own, training, updates of material as well as account management at the Customer Service Rate.

  • Where tool transitions are not available, Digital River will assist with ongoing escalations at the Customer Service Rate.

  • After Digital River ceases to provide Customer Service within a given region in accordance with the Customer Support Transition Schedule, all Customer Service under this section shall be at the Customer Service Rate.

  • If Digital River performs work in connection with such customers, then such work will be performed at the Customer Service Rate or the Consulting Rate, depending on which Digital River personnel perform such work..

  • As tools are updated or changed, Digital River will provide, at the Customer Service Rate, training documentation to Symantec Support a minimum of three weeks prior to launch.

  • Those comments are available on the Board’s web site at www.oeb.gov.on.ca on the “Electricity Distributors: Customer Service, Rate Classification and Non-Payment Risk” web page on the “OEB Key Initiatives” portion of the “Industry Relations” section of the web site.

Related to Customer Service Rate

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Synchronous Optical Network (SONET) is an optical interface standard that allows inter-networking of transmission products from multiple vendors. The base rate is 51.84 Mbps (“OC-1/STS-1”) and higher rates are direct multiples of the base rate, up to 13.22 Gbps.

  • Operating Margin Customer means a Control Area purchasing Operating Margin pursuant to an agreement between such other Control Area and the LLC.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Service Representative means a person that provides an insurance service and insurance product information:

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Synchronous Optical Network (SONET means the optical interface standard that allows inter-networking of transmission products from multiple vendors. The base rate is 51.84 Mbps (“OC 1/STS 1”) and higher rates are direct multiples of the base rate, up to 13.22 Gbps.

  • Enhanced 911 Service (“E911”) means a telephone communication service which will automatically route a call dialed “9-1-1” to a designated public safety answering point (PSAP) attendant and will provide to the attendant the calling party’s telephone number and, when possible, the address from which the call is being placed and the Emergency Response agencies responsible for the location from which the call was dialed.

  • Retail margin means an amount, reflecting differences in

  • Service Switching Point (SSP means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Program Fee Rate has the meaning set forth in the Fee Letter.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Paging service means a telecommunications service that provides transmission of coded radio signals for the purpose of activating specific pagers, which may include messages or sounds.