Automated Call Distribution System definition

Automated Call Distribution System or “ACD” means the system where incoming calls are routed to Customer Service Representatives.
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Automated Call Distribution System or “ACD” means a hardware and software system used to route calls in a call center environment.
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Automated Call Distribution System means the system where incoming calls are routed to CSRs.
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Examples of Automated Call Distribution System in a sentence

  • Telephone Responsiveness represents Telephone Authorization calls of the Transfer Agent's Automated Call Distribution System ("ACD") from investors in the Fund who are authorized to request certain transactions by telephone.

  • ABBREVIATIONS AAP American Academy of Pediatrics AAPC American Academy of Professional Coders ACA Patient Protection and Affordable Care Act ACD Automated Call Distribution System ACIP Advisory Committee on Immunization Practices ACR Average Commercial Rate ADA Americans with Disabilities Act ADL Activities of Daily Living AHIMA American Health Information Management Association AHRQ Agency for Healthcare Research and Quality Xxx.

  • The customer dials the call-center number and is greeted with a number of options that include the following:• a recorded message followed by the placement in a telephone queue managed by an Automated Call Distribution System (ACD);• an Integrated Voice Response (IVR) that offers the caller different options where caller interacts with the IVR using a touch- tone telephone or voice control;• the call is immediately directed by an ACD to an agent who manages the query.

  • All AVAYA systems, applications and equipment used at PGW are End of Life (EOL) and must be replaced including; • Two (2) Definity G3Rv11 PBXs • Automated Call Distribution System (“ACD”), Expert Agent Selection (“EAS”), and Service Observing.

  • Service Description: ------------------- Telephone Responsiveness represents Telephone Authorization calls of the Transfer Agent's Automated Call Distribution System ("ACD") from investors in the Fund who are authorized to request certain transactions by telephone.

  • Based on feedback from trade allies, this type of incentive is necessary for HVAC contractors to provide multiple price quotes, to explain the benefits of higher efficiency products to customers, and to increase the adoption rate for high-efficiency HVAC measures.

  • Hardware and Software Upgrade to the Aspect 200R Automated Call Distribution System for the Information Technology Department.

  • Effective January 1, 2002, the State agrees to pay one hundred dollar ($100) per month pay differential to employees of the CSL who perform full time as Call Center 800 Operators (Lottery Customer Service Division) in recognition of the increased complexities and level of skills and knowledge required due to the implementation of the Automated Call Distribution System.

  • Effective January 1, 2002, the State agrees to pay one hundred dollar ($100) per month pay differential to employees of the California State Lottery who perform full time as Call Center 800 Operators (Lottery Customer Service Division) in recognition of the increased complexities and level of skills and knowledge required due to the implementation of the Automated Call Distribution System.

  • In response, DCSE developed the Automated Call Distribution System and the Automated Assistance Line.

Related to Automated Call Distribution System

  • Electric distribution system means the part of the electric system, after the transmission system, that is dedicated to delivering electric energy to an end user.

  • Distribution System means the system of wires and associated facilities between the delivery points on the transmission lines or the generating station connection and the point of connection to the installation of the consumers;

  • Water distribution system means that portion of the water supply system in which water is conveyed from the water treatment plant or other supply point to the premises of the consumer.

  • Centralized Message Distribution System (CMDS) means the transport system that LECs use to exchange outcollect and Carrier Access Billing System “CABS” access messages among each other and other Parties connected to CMDS.

  • Centralized Message Distribution System (CMDS) means the industry-wide data collection system, which handles the daily exchange of message details between CMDS participating telephone companies (also known as CMDS Direct Participants). AT&T-21STATE is a CMDS Direct Participant.

  • Combined distribution system means the interconnected distribution system consisting of the distribution systems of wholesale systems and of the consecutive systems that receive finished water.

  • distribution system operator means a natural or legal person responsible for operating, ensuring the maintenance of and, if necessary, developing the distribution system in a given area and, where applicable, its interconnections with other systems and for ensuring the long-term ability of the system to meet reasonable demands for the distribution of electricity;

  • Distribution System Code means the code approved by the Board which, among other things, establishes the obligations of the distributor with respect to the services and terms of service to be offered to customers and retailers and provides minimum, technical operating standards of distribution systems;

  • Intermediate Distribution Frame (IDF means a second frame that augments an existing Main Distribution Frame. Lines or outside cables that do not terminate on the IDF.

  • Generator to Load Distribution Factor or “GLDF” shall mean a generator’s impact on a Flowgate while serving load in that generator’s Balancing Authority Area.

  • Automated driving system means the same as that term is defined in Section 41-26-102.1.

  • Collection System means software used for the collection, tracking, and reporting of 34 outcomes data for Clients enrolled in the FSP programs.

  • Data Collection System means software designed for collection, tracking and reporting 17 outcomes data for Resident enrolled in the FSP Programs.

  • Verification system means the system maintained by the department under section 19-24.1-31 for verification of registry identification cards.

  • Automated drug dispensing system means a mechanical or electronic system that performs

  • Transmission and distribution system means, with respect to an

  • Vapor collection system means a vapor transport system which used direct displacement by the gasoline being transferred to force vapors from the vessel being loaded into either a vessel being unloaded or a vapor control system or vapor holding tank.

  • Local Distribution Company or “LDC” means a Person licensed by the OEB as a “Distributor” in connection with a Distribution System.

  • Main Distribution Frame (MDF means the termination frame for outside facility and inter-exchange office equipment at the CO.

  • Electronic toll collection system means a system of collecting tolls or charges which is capable of charging an account holder the appropriate toll or charge by transmission of information from an electronic device on a motor vehicle to the toll lane, which information is used to charge the account the appropriate toll or charge.

  • Distribution Network means a 'distribution network' as defined in Special Condition E2A of the Transporter's Licence held by each DN Operator;

  • Earned value management system means an earned value management system that complies with the earned value management system guidelines in the ANSI/EIA-748.

  • Normal distribution channel means a chain of custody for

  • Distributor / Distribution Company means Company(ies), Firm(s), Sole Proprietorship concern(s), individual(s), Banks or any other Financial Institution appointed by the Management Company under intimation to the Trustee for performing any or all of the Distribution Functions and who are registered with MUFAP as Registered Service Providers. The Management Company may itself also performs the Distribution Function.

  • Distribution Upgrades has the meaning set forth in the CAISO Tariff.

  • Distribution Protocol means the plan for distributing the Settlement Amount and accrued interest, in whole or in part, as approved by the Courts.