Where:
Where. A = The salary obtained by the employee at the higher classification level at which the employee is performing higher duties • X = The relevant percentage increase in accordance with clause C3
Where:
Where is the timing of the execution monitored? It can be monitored at the time of either the customer issuing the request or the service provider handling the request. Usually, customers are interested in SLAs that give guarantees from their perspective as opposed to the service provider’s perspective. On the other hand, it is quite hard for the service provider to make service-consumer-side guarantees since that could be influenced by factors that are outside the control of the service provider (e.g., the documents between the service consumer and service provider often flow through other service providers such as ISPs).
