Common use of WARRANTY AND MAINTENANCE SERVICES Clause in Contracts

WARRANTY AND MAINTENANCE SERVICES. At any time during the Warranty Period or MCP, as applicable, Supplier shall provide the following warranty or maintenance services (including unlimited telephonic support and all necessary travel and labor) to maintain the Solution in accordance with the Requirements. During the Warranty Period, Supplier shall perform these services without additional charge to VDSS. During the Maintenance Coverage Period, charges will be in accordance with the terms of this section and Exhibit B. Known Defects Supplier shall promptly notify VDSS in writing of any defects or malfunctions in the Solution or Documentation of which it learns from any source. Within two (2) calendar days of Supplier's knowledge of any defects or malfunctions, Supplier shall correct the defects or malfunctions, or provide a work around until corrected, and provide VDSS with corrected copies of same. New Releases No later than the first day of general release, Supplier shall provide to VDSS copies of the Software and Documentation revised to reflect any enhancements, including all new releases, upgrades, and access modes, to the Software made by Supplier, including, without limitation, modifications to the Software which can increase the speed, efficiency or base of operation of the Software or add additional capabilities to or otherwise improve the functionality of the Software.

WARRANTY AND MAINTENANCE SERVICES. At any time during the Warranty Period or MCP, as applicable, Supplier shall provide the following warranty or maintenance services (including unlimited telephonic support and all necessary travel and labor) to maintain the Solution in accordance with the Requirements. During the Warranty Period, Supplier shall perform these services without additional charge to VDSSVDOT. During the Maintenance Coverage Period, charges will be in accordance with the terms of this section and Exhibit B. Known Defects Supplier shall promptly notify VDSS VDOT in writing of any defects or malfunctions in the Solution or Documentation of which it learns from any source. Within two eight (2) calendar days 8) hours of Supplier's knowledge of any defects or malfunctions, Supplier shall correct the defects or malfunctions, or provide a work around until corrected, and provide VDSS VDOT with corrected copies of same. New Releases No later than the first day of general release, Supplier shall provide to VDSS VDOT copies of the Software and Documentation revised to reflect any enhancements, including all new releases, upgrades, and access modes, to the Software made by Supplier, including, without limitation, modifications to the Software which can increase the speed, efficiency or base of operation of the Software or add additional capabilities to or otherwise improve the functionality of the Software.