Common use of TECHNICAL SERVICE AND SUPPORT Clause in Contracts

TECHNICAL SERVICE AND SUPPORT. All Basic Hardware service offerings, except Parts Only Service, are entitled to the following technical service and support • Telephone support services, which provides hardware troubleshooting during local business hours excluding local national holidays. • 24x7 technical support service through Internet based chat and e-mail • Repair and resolution of defects in materials and workmanship according to the response level of service purchased by the Customer. • Note: Service offerings may vary by geographic region. For Supported Products purchased from Dell Authorized Resellers, the Customer may contact Dell or the Dell Authorized Reseller to identify applicable service level for Supported Products. Contacting Dell for Service