Table of Outcomes - FSO 2024 Sample Clauses

Table of Outcomes - FSO 2024. The Grant Recipient will deliver the Funded Activities in accordance with the outcomes in the table below. The Grant Recipient shall report on the following outcomes at the frequency set out below: Outcome description Frequency of Reporting (annually/quarterly/mo nt-hly/other) Provide quality FSO 2024 support • Monthly; • Quarterly; and Outcome description Frequency of Reporting (annually/quarterly/mo nt-hly/other) [Drafting Note: This outcome will be measured by a key performance indicator(s) to be proposed by the Grant Recipient and agreed by the Authority.] • Mid-Year Evaluation Report and End-of-Year Project Report Providing quality FSO 2024 support [Drafting Note: This outcome will be measured by a key performance indicator(s) to be proposed by the Grant Recipient and agreed by the Authority. However, at the minimum the Authority expects the following to be proposed in performance indicators in respect of providing quality FSO 2024 support:] • Number of advisers delivering FSO 2024. • Quarterly Providing quality FSO 2024 support [Drafting Note: This outcome will be measured by a key performance indicator(s) to be proposed by the Grant Recipient and agreed by the Authority. However, at the minimum the Authority expects the following to be proposed in performance indicators in respect of providing quality FSO 2024 support:] • Regular reporting on telephony performance, broken down by: ●Total number of calls to FSO 2024 Line ●Number of calls offered to FSO 2024 Line ●Percentage of calls answered ● Percentage of calls answered within 20 seconds ●Average speed of answer ● Number of abandoned calls (including breakdown by occurrence point). • Monthly; • Quarterly; and • Mid-Year Evaluation Report and End-of-Year Project Report Demonstrating customer satisfaction with FSO 2024 support [Drafting Note: This outcome will be measured by a key performance indicator(s) to be proposed by the Grant Recipient and agreed by the Authority. However, at the minimum the Authority expects the following to be proposed in performance indicators in respect of customer satisfaction with FSO 2024 support]: • Percentage of customers satisfied with FSO 2024 support overall; • Percentage of customers satisfied with ease of access to FSO 2024 support; and • Monthly; • Quarterly; and • Mid-Year Evaluation Report and End-of- Year Project Report Outcome description Frequency of Reporting (annually/quarterly/mo nt-hly/other) • Percentage of customers who would recommend the FSO 2024 su...
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Related to Table of Outcomes - FSO 2024

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