Support Schedule Sample Clauses

Support Schedule. Denim Group will provide Support to Customer as follows: (a) Denim Group shall provide Support to Customer with respect to Customer’s Use of the Software as authorized in the Agreement Monday through Friday excluding U.S. federal holidays (“Business Days”) between the hours of 8:30 AM and 5:30 PM North American Central Time (“Business Hours”) via telephone (000-000-0000) and email (xxxxxxx@xxxxxxxxx.xx). Denim Group shall provide an initial response to a request for Support from Customer within one Business Day of Denim Group’s receipt of such request. (b) Support shall consist of (i) answering questions regarding proper Use of the Software; (ii) giving advice on system-related issues concerning Use of the Software such as Recommended Hardware, Recommended Database, Recommended Application Server, and related operating systems; (iii) troubleshooting relating to the Software; (iv) assisting Customer in diagnosing material errors in the Software that cause the Software not to operate materially in accordance with the Documentation (“Errors”); and (v) providing technical assistance to Customer to attempt to correct diagnosed Errors. (c) Denim Group will use commercially reasonable efforts to attempt to fix Errors in the Software identified by Customer that Denim Group is able to diagnose and reproduce, but Denim Group makes no guarantee that any such Errors will be fixed. Denim Group shall have no obligation to attempt to fix any Error if any of the following shall occur: (i) Customer does not notify Denim Group in writing within ten
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Support Schedule. During the Subscription Period, DigitalEd will provide support to Customer in accordance with the Support Schedule attached hereto as Schedule B.
Support Schedule. Denim Group will provide Support to Customer as follows: (a) Denim Group shall provide Support to Customer with respect to Customer’s Use of the Software as authorized in the Agreement Monday through Friday excluding U.S. federal holidays (“Business Days”) between the hours of 8:30 AM and 5:30 PM North American Central Time (“Business Hours”). Communication channels will be dependent on the Support plan purchased by Customer as described in the Support Schedule. Denim Group shall provide an initial response to a request for Support from Customer within 72 hours of Denim Group’s receipt of such request. (b) Support shall consist of (i) answering questions regarding proper Use of the Software; (ii) giving advice on system-related issues concerning Use of the Software such as Recommended Hardware, Recommended Database, Recommended Application Server, and related operating systems;
Support Schedule. Application

Related to Support Schedule

  • Shift Schedule The words "shift schedule" when used in this Agreement shall mean a timetable of the shifts and off days assigned to a position or group of positions which commences at the beginning of a pay period and includes one complete rotation of said shifts.

  • Implementation Schedule TIME IS OF THE ESSENCE with regard to all dates and time periods set forth and/or incorporated herein. Any material modification or deviation from an approved schedule described in this Agreement shall occur only upon approval of the City and RDA, with any such approvals required to be in writing as an amendment to this Agreement, and which approvals shall not be unreasonably withheld. City shall cooperate and act promptly with respect to any and all permits or approvals necessary for completion of the Project. Notwithstanding the above, this Agreement shall not limit the discretion of the City, or any of its duly appointed and authorized governing bodies, boards or entities, in approving or rejecting any aspect of the Project or improvements contemplated on or about the Property.

  • Time Schedule 4.1. A project schedule is included in Appendix A.

  • Project Schedule Construction must begin within 30 days of the date set forth in Appendix A, Page 2, for the start of construction, or this Agreement may become null and void, at the sole discretion of the Director. However, the Recipient may apply to the Director in writing for an extension of the date to initiate construction. The Recipient shall specify the reasons for the delay in the start of construction and provide the Director with a new start of construction date. The Director will review such requests for extensions and may extend the start date, providing that the Project can be completed within a reasonable time frame.

  • Budget Schedule Subrecipient agrees that the expenditures of any and all funds under this Contract will be in accordance with the Budget Schedule, a copy of which is attached hereto as Attachment C, and which by this reference is incorporated herein and made a part hereof as if fully set forth.

  • Development Schedule The Project shall substantially comply with the specific timetables and triggers for action set forth in Article 5 of this Agreement. The parties acknowledge that, as provided in G.S. 160A-400.25(b), the failure to meet a commencement or completion date shall not, in and of itself, constitute a material breach of this Agreement pursuant to G.S. 160A-400.27 but must be judged based upon the totality of the circumstances.

  • Contract Schedule The information set forth in the Contract Schedule is true and correct.

  • Delivery Schedule The scheduled months of delivery of the Aircraft are listed in the attached Table 1. Exhibit B describes certain responsibilities for both Customer and Boeing in order to accomplish the delivery of the Aircraft.

  • Shift Schedules 1501 Shift schedules for a minimum of a four (4) week period shall be posted at least two (2) weeks in advance of the beginning of the scheduled period. Shifts within the minimum four (4) week period shall not be altered after posting except by mutual agreement between the nurse(s) concerned and the Employer. Requests for specific days off duty shall be submitted in writing at least two (2) weeks prior to posting and granted, if possible in the judgment of the Employer. 1502 Requests for interchanges in posted shifts or a portion thereof shall also be submitted in writing, co-signed by the nurse willing to exchange shifts with the applicant. Where reasonably possible, interchanges in posted shifts are to be completed within the posted shift schedule. It is understood that any change in shifts or days off initiated by the nurses and approved by the Employer shall not result in overtime costs to the Employer. 1503 Night shift shall be considered as the first shift of each calendar day. 1504 Master rotations for each nursing unit shall be planned by the Employer in meaningful consultation with the nurse(s) concerned. The process for meaningful consultation shall include:  Employer proposes a master rotation including the Employer established criteria and provides to Nurses concerned  Nurses are provided reasonable time to submit feedback and/or an alternate master rotation for consideration.  The amended or new master rotation is provided to Nurses for review. Nurses are provided with a reasonable time to submit feedback.  At each step of the consultation process the Union will be provided with the new or revised master rotation to ensure contract compliance.  Employer has the sole discretion to select the new master rotation and provides rationale for the selection. Master Rotations shall, unless otherwise mutually agreed between the nurse(s) concerned and the Employer, observe the conditions listed hereinafter:

  • Outage Schedules The Connecting Transmission Owner shall post scheduled outages of its transmission facilities on the NYISO OASIS. Developer shall submit its planned maintenance schedules for the Large Generating Facility to Connecting Transmission Owner and NYISO for a minimum of a rolling thirty-six month period. Developer shall update its planned maintenance schedules as necessary. NYISO may direct, or the Connecting Transmission Owner may request, Developer to reschedule its maintenance as necessary to maintain the reliability of the New York State Transmission System. Compensation to Developer for any additional direct costs that the Developer incurs as a result of rescheduling maintenance, including any additional overtime, breaking of maintenance contracts or other costs above and beyond the cost the Developer would have incurred absent the request to reschedule maintenance, shall be in accordance with the NYISO OATT. Developer will not be eligible to receive compensation, if during the twelve (12) months prior to the date of the scheduled maintenance, the Developer had modified its schedule of maintenance activities other than at the direction of the NYISO or request of the Connecting Transmission Owner.

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