Common use of Support Schedule Clause in Contracts

Support Schedule. Denim Group will provide Support to Customer as follows: (a) Denim Group shall provide Support to Customer with respect to Customer’s Use of the Software as authorized in the Agreement Monday through Friday excluding U.S. federal holidays (“Business Days”) between the hours of 8:30 AM and 5:30 PM North American Central Time (“Business Hours”) via telephone (▇▇▇-▇▇▇-▇▇▇▇) and email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇). Denim Group shall provide an initial response to a request for Support from Customer within one Business Day of Denim Group’s receipt of such request. (b) Support shall consist of (i) answering questions regarding proper Use of the Software; (ii) giving advice on system-related issues concerning Use of the Software such as Recommended Hardware, Recommended Database, Recommended Application Server, and related operating systems; (iii) troubleshooting relating to the Software; (iv) assisting Customer in diagnosing material errors in the Software that cause the Software not to operate materially in accordance with the Documentation (“Errors”); and (v) providing technical assistance to Customer to attempt to correct diagnosed Errors. (c) Denim Group will use commercially reasonable efforts to attempt to fix Errors in the Software identified by Customer that Denim Group is able to diagnose and reproduce, but Denim Group makes no guarantee that any such Errors will be fixed. Denim Group shall have no obligation to attempt to fix any Error if any of the following shall occur: (i) Customer does not notify Denim Group in writing within ten

Support Schedule. Denim Group will provide Support to Customer as follows: (a) Denim Group shall provide Support to Customer with respect to Customer’s Use of the Software as authorized in the Agreement Monday through Friday excluding U.S. federal holidays (“Business Days”) between the hours of 8:30 AM and 5:30 PM North American Central Time (“Business Hours”) via telephone (▇▇▇-▇▇▇-▇▇▇▇) and email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇). Denim Group shall provide an initial response to a request for Support from Customer within one Business Day of Denim Group’s receipt of such request. (b) Support shall consist of (i) answering questions regarding proper Use of the Software; (ii) giving advice on system-related issues concerning Use of the Software such as Recommended Hardware, Recommended Database, Recommended Application Server, and related operating systems; (iii) troubleshooting relating to the Software; (iv) assisting Customer in diagnosing material errors in the Software that cause the Software not to operate materially in accordance with the Documentation (“Errors”); and (v) providing technical assistance to Customer to attempt to correct diagnosed Errors. (c) Denim Group will use commercially reasonable efforts to attempt to fix Errors in the Software identified by Customer that Denim Group is able to diagnose and reproduce, but Denim Group makes no guarantee that any such Errors will be fixed. Denim Group shall have no obligation to attempt to fix any Error if any of the following shall occur: (i) Customer does not notify Denim Group in writing within tenten (10) days of Customer’s identification of any Error, (ii) any modifications are made to the Software by someone other than Denim Group, (iii) the Software is used improperly or not in accordance with the Documentation,