SLA Master Table Sample Clauses

SLA Master Table. SLA Master Table Cat. Hub A Cat. Hub B Cat. Branch A Cat. Branch B Cat. Branch C Cat. Branch D Minimal link type setup (for details see service description) 2 PIP/IDS links 2 PIP/IDS links 1 PIP/IDS link and 1IBS link 1 PIP/IDS link and 1 LTE link 1 IBS link and 1 LTE/IBS link Single PIP/IDS link SPI/site availability per calendar month (Platinum/ Gold access level only) 100% (0 min. downtime) 99.99% (~5 min downtime) 99.9% (~45 min downtime) 99.5% (~245 min downtime) 99% (~600 min downtime) 99.5% (~245 min downtime) *See Regional Access Performance level deviations in Appendix A VNS uCPE and HNS availability with dual VNF Backup 100% 100% 100% 100% 100% 99.95% VNS uCPE and HNS availability No VNF Backup 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% Core Network Performance Jitter (EF priority class only) < 5ms < 5ms < 5ms <5ms NA < 5ms Packet Transit Delay (“PTD”) Please see PTD section Packet Delivery EF** - EF** - 99.995% EF** - EF** - 99.995% NA EF** - 99.995% Ratio (“PDR”) 99.995% AF - 99.99% 99.995% AF - 99.99% AF - 99.99% within Traffic AF - 99.99% BE - 99.5% AF - 99.99% BE - 99.5% BE - 99.5% Priority Class BE - 99.5% BE - 99.5% (PIP only) Requested 100% of 100% of 100% of 100% of NA 100% of Install Date Managed Managed Managed Managed Managed Global (“RID”) Global Global Network Global Global Network Network (On-Net Access Network Services Network Services Services only) Services installed within Services installed within installed within installed within RID installed RID RID RID within RID Repair Network/Site Time To Repair to full mode- TTR (Platinum/ Gold performance level only) * See Regional Access Performance Level Deviations in Appendix A 4 hours* 4 hours* 4 hours* 4 hours* 8 hours* 4 hours* Network/Site Time To Repair to backup mode- TTR (Platinum/ Gold performance level only) * See Regional Access Performance Level Deviations in Appendix A 4 hours* 4 hours* 4 hours* 4 hours* 4 hours* n/a Proactive Outage Notification 15 minutes 15 minutes 15 minutes 15 minutes 15 minutes 15 minutes Open an outage ticket 15 minutes 15 minutes 15 minutes 15 minutes 15 minutes 15 minutes TTR requiring dispatch As per maintenance agreement As per maintenance agreement As per maintenance agreement As per maintenance agreement As per maintenance agreement As per maintenance agreement Conditions for SLA Access operational performance level required Platinum/ Gold Platinum/ Gold See operational performance table See operational performance table See Operational performance...
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Related to SLA Master Table

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