Scope of Secondline Support Services Sample Clauses

Scope of Secondline Support Services. Primus shall have no obligation to ------------------------------------ correct Errors or support queries arising from any misuse or alteration of the Software by any Person other than Primus, failure or fluctuation of electrical power, maintenance of the Software by anyone other than Primus or Primus' authorized representatives, or the combination or merging of the Software by any Person other than Primus with any hardware or software not identified as compatible by Primus. Primus shall have no obligation to correct Errors or support Software programs except with respect to the then current and next last current "Major Releases." "Major Releases" means a new release of a Software program with a change in the YY component of that Software program's X.YY.ZZ version number. It shall be a condition to Primus' provision of Secondline Support that Distributor shall be current on its Support and Maintenance fee payments for all of the Software. PRIMUS KNOWLEDGE SOLUTIONS, INC. Software Marketing and Distribution Agreement Schedule 4 Initial Sub-Distributors Initial Sub-Distributors ------------------------ PRIMUS KNOWLEDGE SOLUTIONS, INC. Software Marketing And Distribution Agreement Schedule 5 Upstream Supplier Software Warranties
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Scope of Secondline Support Services. Primus shall have no obligation to correct Errors or support queries arising from any misuse or alteration of the Software by any Person other than Primus, failure or fluctuation of electrical power, maintenance of the Software by anyone other than Primus or Primus' authorized representatives, or the combination or merging of the Software by any Person other than Primus with any hardware or software not identified as compatible by Primus. Primus shall have no obligation to correct Errors or support Software programs except with respect to the then current and next last current "Major Releases." "Major Releases" means a new release of a Software program with a change in the YY component of that Software program's X.YY.ZZ version number. It shall be a condition to Primus' provision of Secondline Support that Distributor shall be current on its Support and Maintenance fee payments for all of the Software. PRIMUS KNOWLEDGE SOLUTIONS, INC. Software Marketing and Distribution Agreement Schedule 4 Initial Sub-Distributors Initial Sub-Distributors Fujitsu Chubu Systems, Toshiba Information Systems, Hitachi Seisakusho, NTT Software, NEC Software, Canon Hanbai, Kyowa Technologies, IBM Japan and NEC. PRIMUS KNOWLEDGE SOLUTIONS, INC. Software Marketing And Distribution Agreement Schedule 5 Upstream Supplier Software Warranties

Related to Scope of Secondline Support Services

  • Payments for Distribution Assistance and Administrative Support Services (a) Payments to the Distributor. In consideration of the payments made by the Fund to the Distributor under this Plan, the Distributor shall provide administrative support services and distribution services to the Fund. Such services include distribution assistance and administrative support services rendered in connection with Shares (1) sold in purchase transactions, (2) issued in exchange for shares of another investment company for which the Distributor serves as distributor or sub-distributor, or (3) issued pursuant to a plan of reorganization to which the Fund is a party. If the Board believes that the Distributor may not be rendering appropriate distribution assistance or administrative support services in connection with the sale of Shares, then the Distributor, at the request of the Board, shall provide the Board with a written report or other information to verify that the Distributor is providing appropriate services in this regard. For such services, the Fund will make the following payments to the Distributor:

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Maintenance and Support Services Distributor shall provide Maintenance and Support Services to all of its Customers of Licensed Software as set forth in Sections 3.4(a) and 3.4(b) below. Distributor may require Customers to provide the own First-Line Support: however, in no event shall Siebel be responsible for First-Line or Second-Line Support. Subject to Distributor's payment of the Maintenance Fees set forth in EXHIBIT A Siebel shall provide Third-Line Support to Distributor in accordance with Siebel's then current Maintenance and Support Services Policy. Distributor shall be responsible for all support related to the Value Added Offering.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Scope of Services The scope of services to be provided by BNYM under this Agreement shall not be increased as a result of new or revised regulatory or other requirements that may become applicable with respect to the Company, unless the parties hereto expressly agree in writing to any such increase. BNYM shall not be obligated to develop or implement Upgrades, but to the extent it elects to do so Section 3.1 shall apply.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

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