Process Documentation and Compliance Clause Samples

Process Documentation and Compliance. Service Provider will capture the DIR policies and procedures as a part of employee initial and ongoing training. These attributes will be co-developed with DIR and Service Provider management. Service Provider will include metrics for each employee to make sure that each employee—including management—can study, review, and operate according to the procedures outlined in the Service Management Manual. Service Provider will review DIR process documentation and will develop a compliance worksheet for each Service Provider job function. This will be achieved by conducting Process Documentation and Compliance Workshops with key DIR personnel. These compliance documents will be used as a part of Service Provider employee performance evaluations. Service Provider will also conduct process and policy adherence questionnaires in order for DIR and STC customers to provide constant feedback on Service Provider’s compliance to key processes,
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Process Documentation and Compliance. The process documentation and compliance approaches for Service Provider shall ensure that the changes and maintenance activities Service Provider is engaged to perform are clearly identified, defined, and documented. The changes and maintenance activities can then be prioritized, agreed upon, and sequenced to appropriate work streams and resources. This enables Service Provider to effectively manage and measure the maintenance processes. Service Provider shall use a combination of the SDLC and ITIL as the methodology to manage the changes and/or maintenance activities. Service Provider shall prepare a Service Management Manual as defined in Attachment 6-B. In addition, Service Provider shall leverage existing DIR, MSI, and Service Provider-Managed Application Services manuals as a basis to align formats, content, processes, and procedures. The manual, its development, monitoring and updating will be coordinated by the Service Provider Application Architect and Project Manager role following the schedule outlined in Attachment 6-B and described in the table below. Delivery 1 14 days after contract effective date • 2.2 Organizational Overview ▪ Service Provider Management and Delivery Organization ▪ Key Contacts – Third Parties • 2.5 Contract Management Procedures ▪ Service Provider Key Personnel and Subcontractors • 2.7 Service Provider Operational Procedures ▪ Managed Application Services Operational Procedures – Rate Card Resources – Outline
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Related to Process Documentation and Compliance

  • Documentation and compliance (a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses. (b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter. (c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.

  • Documentation and Record Keeping 1. Records to be Maintained Subrecipient shall maintain all records required by the Federal regulations specified in 24 CFR 570.506 that are pertinent to the activities to be funded under this Contract. Such records shall include, but not be limited to: a. Records providing a full description of each activity undertaken; b. Records demonstrating that each activity undertaken meets the one of the National Objectives of the CDBG program; c. Records required to determine the eligibility of activities; d. Records required to document the acquisition, improvement, use, or disposition of real property acquired or improved with CDBG assistance; e. Records documenting compliance with the fair housing and equal opportunity components of the CDBG program; f. Financial records as required by federal regulations 24 CFR 570.502, and 24 CFR 84.21-28; and g. Other records necessary to document compliance with Subpart K of 23 CFR.

  • Monitoring and Compliance Every year during the term of this Agreement on the anniversary date of the effective date of the Agreement, the Restaurant shall provide to the United States a narrative report of the actions taken during the reporting period to remove any barriers to access and otherwise enhance accessibility for individuals with disabilities at the Restaurant and any plans for action concerning ADA compliance in the coming year. The report shall include as an exhibit copies of any complaint, whether formal or informal, received during the reporting period alleging that the Restaurant was not being operated in compliance with the ADA or otherwise discriminated against any person on account of disability. The Owner and Operator of the Restaurant shall cooperate in good faith with any and all reasonable requests by the United States for access to the Restaurant and for information and documents concerning the Restaurant's compliance with this Agreement and the ADA. The United States shall have the right to verify compliance with this Agreement and the ADA, both as set forth in this Agreement and through any means available to the general public, including visits to the public areas of the Restaurant and communications with Restaurant staff. The United States shall have the right to inspect the facility at any time, and counsel for the United States need not identify themselves in the course of visits to the public areas.

  • Implementation and Review The Parties shall consult annually, or as otherwise agreed, to review the implementation of this Chapter and consider other matters of mutual interest affecting trade in services. (10) 10 Such consultations will be addressed under Article 170 (Free Trade Commission) of Chapter 14 (Administration of the Agreement).

  • Program Compliance The School Board shall be responsible for monitoring the program to provide technical assistance and to ensure program compliance.