Preprogrammed Call Transfer Sample Clauses

Preprogrammed Call Transfer. Contractor shall maintain the ability to provide preprogrammed call transfer service to Agency. With this communications feature in place, when a Customer calls Contractor about an issue or concern that pertains to Agency but is not related to Collection services provided by Contractor, Contractor shall immediately transfer the phone call to the offices of Agency through a dedicated telephone line. The call transfer shall be seamless, and appear to the Customer as if Contractor were transferring the call internally.
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Preprogrammed Call Transfer. Contractor shall maintain the ability to provide 1705 preprogrammed call transfer service to Agency. With this communications feature 1706 in place, when a Customer calls Contractor about an issue or concern that pertains 1707 to Agency but is not related to Collection services provided by Contractor, 1708 Contractor shall immediately transfer the phone call to the offices of Agency through 1709 a dedicated telephone line designated by Agency. The call transfer shall be 1710 seamless, and appear to the Customer as if Contractor were transferring the call 1711 internally. 1712 H. Customer Service Operations Plan. Contractor shall annually submit its 1713 Customer service operations plan. The Customer service operations plan shall 1714 describe how Contractor uses its customer relationship management system, linked 1715 to on-board GPS tracking system, to share real-time information between 1716 Customers, drivers, customer service representatives, managers, and SBWMA and 1717 Agency staff. The plan will provide details on how Contractor automatically detects 1718 and records information on each Customer pickup, real-time transmission of service 1719 extras, blocked cars, safety notes, and exceptions to service. 1720 7.03 PUBLIC EDUCATION AND PROMOTION‌ 1721 Contractor and Agency agree that all public education activities will be a collaborative 1722 effort among the SBWMA, Agency, and Contractor. Contractor shall be responsible for 1723 ensuring that its Customers consistently receive a high level of service and 1724 responsiveness.
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