Participant Handbook Requirements. The Participant handbook must be accessible, easily understood, and written at no higher than a sixth (6th) grade reading level and must include, at a minimum, the information outlined in Exhibit M, Participant Handbook. The CHC-MCO must include a reference and a link to the handbook for the aligned D-SNP so that Participants enrolled in both plans may easily reference the D-SNP handbook. Additionally, the CHC-MCO must (i) use a font and format are Readily Accessible, (ii) place the information on its CHC-MCO website where it is prominent and available, and (iii) provide that information in an electronic form that can be electronically retained and printed.
Participant Handbook Requirements. The CHC-MCO must develop and provide a Participant handbook that is accessible, easily understood, and written at no higher than a sixth grade reading level and includes, at a minimum, the information outlined in Exhibit R, CHC-MCO Participant handbook. In the Participant handbook, the CHC-MCO must include a reference and a link to the handbook for the aligned D-SNP so that Participants enrolled in both plans may easily reference the D-SNP handbook. Additionally, the CHC-MCO must (i) use a font and format are readily accessible, (ii) place the information its CHC-MCO website where it is prominent and available, and (iii) provide that information in an electronic form can be electronically retained and printed.
