Common use of Motricity Support Services Clause in Contracts

Motricity Support Services. The following list identifies services that are offered by Motricity Support Services to AT&T: • Telephone and email support for incident resolution • Advisory Bulletins • Notification of planned maintenance activities • Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request. ***

Motricity Support Services. The following list identifies services that are offered by Motricity Support Services to AT&T: • Telephone and email support for incident resolution • Advisory Bulletins • Notification of planned maintenance activities • Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request. ***Initial Reports are delivered within 24 hours of resolution with a complete Post Mortem report within three (3) business days.