Common use of Levels of Grievance Clause in Contracts

Levels of Grievance. 1. Level One – Immediate Supervisor (informal): The grievant shall, within twenty (20) days of the knowledge of the act or condition which is the basis of the grievance, first discuss it with the immediate supervisor, either individually or accompanied by an Association representative, with the object of resolving the matter informally and/or gathering information necessary to determine if a grievance has in fact taken place. The immediate supervisor shall have five (5) days in which to make a verbal response.