Interactive Conference System Technology. Audio-video interpreting services can provide immediate, effective access to interpreting services seven (7) days per week, twenty-four (24) hours per day, in a variety of situations including emergencies and unplanned incidents. When choosing the interactive conferencing system, the Hospital agrees to take appropriate steps whenever necessary to make the system effective, such as dedicating high-speed phone lines in appropriate locations for quick connection and clear picture, protecting patient confidentiality, and training staff in how to use it. 5. Provision of Interpreters in a Timely Manner.
Interactive Conference System Technology. Audio-video interpreting services can provide immediate, effective access to interpreting services seven (7) days per week, twenty-four (24) hours per day, in a variety of situations including emergencies and unplanned incidents. If MRMC utilizes an interactive conferencing system, MRMC agrees to take appropriate steps whenever necessary to make the system effective, such as dedicating high-speed phone lines in appropriate locations for quick connection and clear picture, protecting patient confidentiality, and training staff in how to use it. 5. Provision of Requested Interpreters in a Timely Manner. (a) Provision of interpreters pursuant to a request in non-scheduled incidents. For “non-scheduled incidents,” MRMC will make an interpreter available within: (a) thirty (30) minutes when it makes an interpreter available through either audio-video interpreting services or an on-site staff interpreter, and (b) two (2) hours when it makes an on-site interpreter available through either a contracting interpreting service or its staff interpreter who is located off-site at the time the non-scheduled incident arises. “Non-scheduled incidents” are situations in which there are less than two (2) hours (or less than four (4) hours if a request is made between the hours of 8 p.m. and 8 a.m. or on a weekend or holiday) between the time when a Patient or a Companion makes a request for an interpreter and the time when the services of an interpreter are required. (b) Provision of interpreters pursuant to a request in scheduled incidents. For “scheduled incidents,” MRMC will make an interpreter available at the time of the scheduled appointment. “Scheduled incidents” are situations in which there are two (2) or more hours (or four (4) or more hours if a request is made between the hours of 8 p.m. and 8 a.m. or a weekend or holiday) between the time when a Patient or a Companion makes a request for an interpreter and when the services of the interpreter are required. 6. Force Majeure Events. The foregoing response times are subject to “force majeure” events – i.e., any response time that is delayed because of a force majeure event is excluded from the determination whether the prescribed response criteria have been met. Force majeure events are events outside the reasonable control of MRMC, the Responsible Official or the interpreter called to respond, such as weather problems and other Acts of God, unanticipated illness or injury of the interpreter while en route to MRMC...
