Escalation Table Sample Clauses

Escalation Table. VICE PRESIDENT INITIAL RESPONSE RELEVANT ENGR. CUSTOMER SEVERTY (VIA TELEPHONE) MANAGER TAC DIRECTOR/MGR. ADVOCACY/ENGR EXECUTIVE STAFF ------------------ --------------------- -------------------- -------------------- ---------------------- ------------------ S1 15 Minutes To+4 hours To+8 hours To+4 hours To+24 hours ------------------ --------------------- -------------------- -------------------- ---------------------- ------------------ S2 15 Minutes To+24 hours To+36 hours To+4 hours N/A ------------------ --------------------- -------------------- -------------------- ---------------------- ------------------ S3 Next Working Day To+48 hours To+120 hours N/A N/A ------------------ --------------------- -------------------- -------------------- ---------------------- ------------------ TO = time of receipt of initial call
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Escalation Table. If Regional TAC could not provide a "workaround" to the problem within the specific hours defined in the following table depend on severity, the problem will escalate to Corporate TAC Support for further analysis. ------------------------------------------------------------------------------------------ SEVERITY INITIAL RESPONSE LEVEL 2 REGIONAL CORPORATE TAC ENGINEERING (VIA TELEPHONE) TAC ESCALATE TO CORPORATE TAC ------------------------------------------------------------------------------------------ S1 15 Minutes T0 + 4 hours T0 + 12 hours T0 + 24 hours ------------------------------------------------------------------------------------------ S2 15 Minutes T0 + 24 hours T0 + 36 hours T0 + 48 hours ------------------------------------------------------------------------------------------ S3 Next Working Day T0 + 72 hours T0 + 120 hours T0 + 168 hours ------------------------------------------------------------------------------------------ T0 = time of receipt of initial call The initial response is defined as the time it takes from the time the on call engineer is contacted via phone until the time the call is returned.
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Related to Escalation Table

  • Non-Escalation Unless otherwise specified within the RFP documents, the unit prices reflected on the contract shall remain firm with no provision for price increases during the term of the contract.

  • Overtime Calculation For the purpose of overtime calculation only, approved or scheduled time off work will be considered the same as time worked.

  • Escalation If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher level of management. The Supplier will have 30 calendar days to cure an outstanding issue.

  • PRICE ESCALATION/DE-ESCALATION (CPI) The County may allow a price escalation provision within this award. The original contract prices shall be firm for the entirety of the initial (1 year) contract period. A price escalation/de-escalation will be considered at the time of contract renewal and at 1-year intervals thereafter, provided the Contractor notifies the County, in writing, of the pending price escalation/de-escalation a minimum of sixty (60) days prior to the contract renewal date. Price adjustments shall be based on the latest version of the Consumers Price Index (CPI-U) for All Urban Consumers, All Items, U.S. City Average, non-seasonal, as published by the U.S. Department of Labor, Bureau of Labor Statistics. This information is available at xxx.xxx.xxx. Price adjustment shall be calculated by applying the simple percentage model to the CPI data. This method is defined as subtracting the base period index value (at the time of initial award) from the index value at time of calculation (latest version of the CPI published as of the date of request for price adjustment), divided by the base period index value to identify percentage of change, then multiplying the percentage of change by 100 to identify the percentage change. Formula is as follows: Current Index – Base Index / Base Index = % of Change % of Change x 100 = Percentage Change CPI-U Calculation Example: CPI for current period 232.945 Less CPI for base period 229.815 Equals index point change 3.130 Divided by base period CPI 229.815 Equals 0.0136 Result multiplied by 100 0.0136 x 100 Equals percent change 1.4% A price increase may be requested only at each time interval specified above, using the methodology outlined in this section. To request a price increase, Contractor shall submit a letter stating the percentage amount of the requested increase and adjusted price to the Orange County Procurement Division. The letter shall include the complete calculation utilizing the formula above, and a copy of the CPI-U index table used in the calculation. The maximum allowable increase shall not exceed 4%, unless authorized by the Manager, Procurement Division. If approved, the price adjustment shall become effective on the contract renewal date. All price adjustments must be accepted by the Manager, Procurement Division and shall be memorialized by written amendment to this contract. No retroactive contract price adjustments will be allowed. Should the CPI-U for All Urban Consumers, All Items, U.S City Average, as published by the U.S. Department of Labor, Bureau of Labor Statistics decrease during the term of the contract, or any renewals, the Contractor shall notify the Orange County Procurement Division of price decreases in the method outlined above. If approved, the price adjustment shall become effective on the contract renewal date. If the Contractor fails to pass the decrease on to the County, the County reserves the right to place the Contractor in default, cancel the award, and remove the Contractor from the County Vendor List for a period of time deemed suitable by the County. In the event of this occurrence, the County further reserves the right to utilize any options as stated herein.

  • Offense Level Calculations i. The base offense level is 7, pursuant to Guideline § 2B1.1(a)(1).

  • Wage Schedule ‌ The pay rate (including increments and stated extras) as agreed to and hereinafter in this Schedule provided, shall be in effect during the term of the Agreement, from April 1, 2019 to March 31, 2022.

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  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • BASIC PROVISIONS This Article contains the basic lease provisions between Landlord and Tenant.

  • Status of Salary Schedule The salary schedules are not to be construed as part of a teacher’s continuing contract. In the event a successor Agreement is not entered into prior to the expiration date of this Agreement, a teacher shall be compensated according to the previous year’s compensation until such time that a successor Agreement is executed.

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