Definition of Support Level. End-User Support: questions of end users regarding the general usage of the software. Technical Support: support regarding installation and configuration of the solution as well as solving technical issues.
Definition of Support Level. The following supports are not included in the maintenance of the software and have to be part of a certain special service order that has to be separately paid with the meaning of pt 3. of this XXXX: dass die bisherige Installation deaktiviert wird. Die Umstellung wird als zusätzliche Gebühr berechnet.