Definition of Support Level Sample Clauses

Definition of Support Level. End-User Support: questions of end users regarding the general usage of the software. Technical Support: support regarding installation and configuration of the solution as well as solving technical issues.
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Definition of Support Level. The following supports are not included in the maintenance of the software and have to be part of a certain special service order that has to be separately paid with the meaning of pt 3. of this XXXX: dass die bisherige Installation deaktiviert wird. Die Umstellung wird als zusätzliche Gebühr berechnet.

Related to Definition of Support Level

  • Definition of Grievance A grievance shall be defined as any difference arising out of the interpretation, application, administration, or alleged violation of the Collective Agreement.

  • Definition of Sick Leave Sick leave means the period of time an Employee is absent from work because of disability due to illness or injury not covered by Workers’ Compensation.

  • Definition of a Grievance A grievance is defined as a dispute or disagreement as to the interpretation or application of the specific terms and conditions of this Agreement.

  • Definition of “Cause.” For all purposes under this Agreement, “Cause” shall mean:

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