Dedicated People First Service Center Sample Clauses

Dedicated People First Service Center. The Service Provider shall answer calls from the Covered Population and maintain a People First Service Center staffed by HR Specialists dedicated solely to providing Services under the Contract. Except as otherwise permitted in this Contract, it is expected that the dedicated People First Service Center shall handle all Services identified in this Contract. Service Provider shall be entitled to temporarily and infrequently utilize any other personnel to supplement staffing needs, provided such personnel are subject to the security requirements provided in this Contract. In addition, Service Provider shall be entitled to temporarily and infrequently utilize dedicated HR Specialists to support other Service Provider HR accounts upon notice to the Department and approval by the Department. The Department will provide to the Service Provider throughout the term of the Contract any available information, which could reasonably be expected to have a material impact on contact volumes, handling and staffing to support the Service Provider in its efforts to staff and effectively perform the Services. The Service Provider shall host quarterly Service Center tours. The Service Provider shall prepare a presentation for these tours that the Department shall approve in advance of any tours, and annually thereafter.
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