Dedicated Contact Persons. 11.1 Contracting Party will provide a contact person within its respective organization who will act as an interface and contract manager. The details for customer’s contact person will be specified in the Order Form. If Contracting Party changes its contact person during the term of this Agreement, it will notify DBAG without undue delay (unverzüglich). In this event, the Parties agree that DBAG may amend the contact information and circulate an updated version of the Order Form.
Dedicated Contact Persons. All customers with access to Seamless need to have a dedicated contact person. The contact details for the first dedicated contact person must be mentioned in the Purchase Order. Replacing or adding dedicated contact persons can be done during and after initial onboarding by informing Contemi in writing. Dedicated contact person’s responsibilities include: • Taking the responsibility as system owner for Seamless at your organization. • Sharing communication from Contemi with the rest of the users in your organization • Working as project manager/coordinator for implementing Seamless in your organization • Being system administrator for Seamless at the Customer • Obtaining enough knowledge/information about Seamless to be a helpful resource for the rest of Seamless users at the Customer • Making sure Seamless users get a user account and can log in to Seamless • Making sure Seamless users have the correct and updated software and computer settings to use Seamless • Handle communication with your IT department / IT Partner • Ordering additional sessions or services • Creating or maintaining a procedure or guidelines for how your organization should use Seamless • Contacting Contemi regarding service faults or technical operational support • Ordering technical assistance from Contemi Supplier if needed
