Customer Service and Billing. The Vendor {Contractor} shall ensure that it has in place the customer service staff required to bill the Using Agency accounts and receive and post payments in a timely and accurate manner, and shall designate a customer service representative to respond to questions and problems raised by the Using Agency. The Vendor {Contractor} shall provide assistance to the Using Agency in connection with administration of the Using Agency accounts being served by the Vendor {Contractor} under this PPA. Such assistance shall include, at a minimum, sharing of information and data in order to respond to customer inquiries; as well as cooperating to resolve customer problems.
Appears in 1 contract
Samples: Solar Power Purchase Agreement
Customer Service and Billing. The Vendor {Contractor} shall ensure that it has in place the customer service staff required to bill the Using Agency accounts and receive and post payments in a timely and accurate manner, and shall designate a customer service representative to respond to questions and problems raised by the Using Agency. The Vendor {Contractor} shall provide assistance to the Using Agency in connection with administration of the y Using Agency accounts being served by the Vendor {Contractor} under this PPA. Such assistance shall include, at a minimum, sharing of information and data in order to respond to customer inquiries; as well as cooperating to resolve customer problems.
Appears in 1 contract
Samples: Solar Power Purchase Agreement
Customer Service and Billing. The Vendor {Contractor} shall ensure that it has in place the customer service staff required to bill xxxx the Using Agency accounts and receive and post payments in a timely and accurate manner, and shall designate a customer service representative to respond to questions and problems raised by the Using Agency. The Vendor {Contractor} shall provide assistance to the Using Agency in connection with administration of the y Using Agency accounts being served by the Vendor {Contractor} under this PPA. Such assistance shall include, at a minimum, sharing of information and data in order to respond to customer inquiries; as well as cooperating to resolve customer problems.
Appears in 1 contract
Samples: Solar Power Purchase Agreement
Customer Service and Billing. The Vendor {Contractor} shall ensure that it has in place the customer service staff required to bill xxxx the Using Agency accounts and receive and post payments in a timely and accurate manner, and shall designate a customer service representative to respond to questions and problems raised by the Using Agency. The Vendor {Contractor} shall provide assistance to the Using Agency in connection with administration of the Using Agency accounts being served by the Vendor {Contractor} under this PPA. Such assistance shall include, at a minimum, sharing of information and data in order to respond to customer inquiries; as well as cooperating to resolve customer problems.
Appears in 1 contract
Samples: Solar Power Purchase Agreement