Common use of Customer Care Clause in Contracts

Customer Care. iVillage shall use commercially reasonable efforts to perform customer care obligations as promptly as possible and, at a minimum, within the following parameters: (a) forward any electronic mail inquiries regarding any AT&T Telecommunication Services (additional requirements for the AIC Services, which is covered in the AIC Trial Plan) to AT&T as soon as possible (and within 24-hour target turn-around time) following receipt; (b) electronically notify AT&T of any problems preventing users from linking to AT&T's online registration site as soon as possible (by putting AT&T on a "priority list" of contacts maintained by its web hosting operators) of iVillage's becoming aware of its occurrence (except for the AIC Services, which will be covered in the AIC Trial Plan); (d) give AT&T at least 24 hours notice of any scheduled down time of any area of the iVillage Sites that will affect AT&T products and services, and (d) serve as Tier 1 Customer Support for the AIC Services as provided in the AIC Trial Plan. "Tier 1 Customer Support" means acting as the initial point of contact with the customers using AIC Services on the iVillage Sites and referring user questions, as appropriate, to AT&T by either email or through a FAQ link.