Contingency Planning / Disaster Recovery. Customer Data stored for the purposes of assuring availability or recoverability in the event of a disaster is maintained with the same data security standards as Customer Data in production environments. Recovery Time Objective (“RTO”) is Apttus’ objective for the maximum period of time between Apttus’ decision to activate the disaster recovery processes to failover the Subscription Services to a secondary site due to a declared disaster, and the point at which our customers can resume production operations at a secondary site. If the decision to failover is made during the period in which an upgrade is in process, the RTO extends to include the time required to complete the upgrade. The RTO is 24 hours. Recovery Point Objective (“RPO”) is APTTUS’ objective for the maximum period of data loss measured as the time from which the first transaction is lost until Xxxxxx’ declaration of the disaster. The RPO does not apply to any data loads that are underway when the disaster occurs. The RPO is 4 hours.
Contingency Planning / Disaster Recovery. Trane will implement policies and procedures required to respond to an emergency or other occurrence (i.e. fire, vandalism, system failure, natural disaster) that could damage Customer Data or any system that contains Customer Data. Procedures include the following
Contingency Planning / Disaster Recovery. Policies and procedures for responding to an emergency or other occurrence (for example, fire, vandalism, system failure, pandemic flu, and natural disaster) that could damage Customer Data or production systems that contain Customer Data. Such procedures include:
