Workday Cloud Platform Support Sample Clauses
The Workday Cloud Platform Support clause defines the obligations and scope of support services provided for the Workday Cloud Platform. It typically outlines the types of technical assistance available, such as troubleshooting, maintenance, and updates, and may specify response times or channels for support requests. This clause ensures that users have reliable access to help and resources, thereby minimizing downtime and maintaining the smooth operation of the platform.
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Workday Cloud Platform Support. Workday will support the Workday Cloud Platform foundational features delivered by Workday in Production Tenants enabled for Workday Cloud Platform. All Workday Cloud Platform Applications, whether created by a customer, Workday or others, are expressly not covered by the Workday SLA. Workday will not be responsible for any Service downtime or delayed Service Response times caused by use of any Workday Cloud Platform Application(s). Workday Cloud Platform APIs, features and services may be modified and/or deprecated by Workday in accordance with the WCP Availability Statuses posted on the Workday Cloud Platform developer site at ▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇. Use of the developer site and all materials therein is governed by the Workday Cloud Platform Developer Program Agreement. Workday maintains a comprehensive, written information security program that contains administrative, technical, and physical safeguards that are appropriate to (a) the size, scope and type of Workday’s business; (b) the amount of resources available to Workday; (c) the type of information that Workday will store; and (d) the need for security and confidentiality of such information. Workday’s security program is designed to: Protect the confidentiality, integrity, and availability of Customer Data or Professional Services Data in Workday’s possession or control or to which Workday has access; Protect against any anticipated threats or hazards to the confidentiality, integrity, and availability of Customer Data or Professional Services Data; Protect against unauthorized or unlawful access, use, disclosure, alteration, or destruction of Customer Data or Professional Services Data; Protect against accidental loss or destruction of, or damage to, Customer Data or Professional Services Data; and Safeguard information as set forth in any local, state or federal regulations by which Workday may be regulated. Without limiting the generality of the foregoing, Workday’s security program includes:
Workday Cloud Platform Support. For customers subscribing to Workday Cloud Platform (“WCP”) under an Order Form, Workday will support WCP in Production Tenants. All WCP Applications, whether created by a customer, Workday or others, are expressly not covered by this SLA. Workday will not be responsible for any Service Availability downtime or delayed Service Response times caused by use of any WCP Application(s). WCP APIs, features and services may be modified and/or deprecated by Workday in accordance with the WCP Availability Statuses posted on the Workday Cloud Platform developer site at ▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇. Use of the developer site and all materials therein is governed by the WCP Developer Program Agreement. “