CONTENT OF SUPPORT AND PRODUCT UPGRADES Sample Clauses

CONTENT OF SUPPORT AND PRODUCT UPGRADES. 9.1 In addition to the obligations set forth in Sections 1 through 8 hereof, in all situations involving a Priority 1 problem involving a system outage, Corillian shall endeavor to restore the Product to reliable production within four (4) hours after such problem is reported to Corillian. Furthermore, in all situations involving performance or non-performance of the Products, Corillian shall endeavor to supply as soon as practicable code corrections as required to enable the Products to perform the functions described in Exhibit 1 attached to the Product Schedule, including participation in the action planning and communication activities set forth in Section 8 above. In the event that Corillian is unable to make the Products operate as set forth in Exhibit 1 within 60 days of notification of a problem, that Client may exercise termination rights pursuant to Section 13.4 below, provided, however, that the foregoing shall not apply to problems attributable to or which Corillian is prevented from remedying as required above because of (i) the acts or omissions of Client, Client's customers, employees, consultants, contractors, or other third-party vendors; (ii) interruption in data communication resulting from the acts or omissions of Client or a third party; (iii) hardware or third-party software failures; or (iv) other causes beyond the control of Corillian.
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