CONTACTING YOUR PROVIDER. Providers are normally not available by telephone because of client appointments. Your call will be taken by the office staff (or the answering service after hours) and will usually be forwarded to your provider’s voice mail. Providers do check their voice mail and make every effort to return your call on the same day you make it, with the exception of weekends and holidays. If you are difficult to reach, please leave information about times when you will be available. In emergencies, if the office or the answering service is unable to reach your doctor, the provider on call will contact you. Generally, if your provider will be unavailable for an extended time, you will be provided with the name of a colleague to contact, if necessary.
CONTACTING YOUR PROVIDER. Your provider is often not immediately available by telephone. While your provider may be typically in the office between 9 AM and 5 PM, he/she probably will not answer the phone when with a patient. When your provider is unavailable, the telephone is answered by voice mail that he/she monitors frequently. Your provider will make every effort to return your call within 24 hours, with the exception of weekends and holidays. If you are difficult to reach, please inform your provider in your message of some times when you will be available. If you are unable to reach your provider and feel you cannot wait for your provider to return your call, contact your family physician, psychiatrist, or the nearest emergency room and ask for the psychologist on call. If your provider will be unavailable for an extended time, he/she will provide you with the name of a colleague to contact, if necessary.
CONTACTING YOUR PROVIDER. Routine,
CONTACTING YOUR PROVIDER. Successful goal achievement depends on open communication, which can typically be conducted during the course of your scheduled appointment; however, should there be an emergency, you are responsible for seeking the appropriate level of care, which may include calling 911 or going to your nearest emergency room. Counseling Connections for Change, Inc. is not equipped for crisis response, and cannot respond after normal business hours. A 24-hour voicemail service is provided for your convenience, so if you need to speak to your provider outside of the scheduled appointment, please leave a detailed message, and every effort will be made to return that call within the week with the exception of weekends, holidays, and agency closures. Standard hourly rates will be billed for any phone consultations or therapy services exceeding 15 minutes, and insurance companies will not reimburse for this expense.
CONTACTING YOUR PROVIDER. Due to my work schedule, I am often not immediately available by telephone. While I am usually in my office during business hours, I do not answer the phone when I am with a patient. When I am unavailable, my telephones are answered by answering machines and voicemails which I monitor frequently. I will make every effort to return your call on the same day you make it. If you are difficult to reach, please inform me of some times when you will be available. In emergencies, you may reach me by
