Contact Standards. Care Coordinators who provide Care Management shall maintain contact with Enrollees as frequently as appropriate. Care Coordinators who provide Care Management to High Risk Enrollees shall have contact with such Enrollees at least once every ninety (90) days. Care Coordinators providing Care Management to Enrollees receiving HCBS Waiver services shall maintain contact as follows:
Contact Standards. Care Coordinators who provide Care Management shall maintain contact with Enrollees as frequently as appropriate. Care Coordinators who provide Care Management to Xxxxx 0 (xxxx-xxxx) Xxxxxxxxx shall have contact with such Enrollees at least once every ninety (90) days. The Care Coordinator or a member of the Enrollee’s ICT shall have a face-to- face contact at least once every six (6) months with each Xxxxx 0 (xxxx-xxxx) Xxxxxxxx who is not receiving HCBS Waiver services. Care Coordinators providing Care Management to Enrollees receiving HCBS Waiver services shall maintain contact as follows:
Contact Standards. (1) Contractor is required to meet the minimum contact standards with each client based on the client's IRAS score. New client appointments must take place within five (5) business days of being referred to Contractor. Minimum contact standards will be followed. All client visits will be documented in case notes utilizing the documentation template provided by the MCCC. IRAS Risk Level # of Office Visits # of Field Visits Very High / High 1 every 30 days 1 every 30 days Moderate / Low Moderate 1 every 45 days 0 Low 1 every 60 days 0 * Certain portions of this exhibit (indicated by “[***]”) have been omitted as the Company has determined (i) the omitted information is not material and (ii) the omitted information would likely cause harm to the Company if publicly disclosed.
Contact Standards. Both ECAL and the Client agree to comply with the following Contact Standards: • Each party will only ever send Event or Schedule-related information directly to an End-Users PDC if it is deemed, in ECAL’s sole opinion, ‘specific and relevant’ to the End User (based on their known profile) or one of the Client’s Schedules or Events. • Neither party will use, or permit use of the Services, including by uploading, emailing, posting, publishing or otherwise transmitting any material, for any purpose that may: • menace or harass any person or cause damage or injury to any person or property; • involve the publication of any material that is false, defamatory, harassing or obscene; • violate privacy rights or promote bigotry, racism, hatred or harm; • constitute unsolicited bulk e-mail, “junk mail”, “spam” or chain letters; • constitute an infringement of intellectual property or other proprietary rights; or • otherwise violate applicable laws, ordinances or regulations. ECAL reserves the right to remove or disable access to any material that violates the above Contact Standards. ECAL shall have no liability to the Client in the event that ECAL takes such action. Each party agrees to defend and indemnify the other against any claim arising out of a violation of its obligations under this section 9.
