Computer Security Incident Response Sample Clauses

Computer Security Incident Response o Have a detailed, documented plan for responding to computer security incidents that includes processes and procedures for assessing the severity of the incident, identifying the cause of the incident, repairing the cause of the incident, restoring normal operations, and documenting the results of the response o Report the detection of any computer security incident involving the networks, systems, or applications used to provide services under this Agreement to Customer within 2 hours of discovery, if such incident jeopardizes Customer security or Data confidentiality, and provide regular status updates at four-hour intervals (or at mutually agreed upon times throughout the day) for the duration of the incident. This report must be made by calling 1-800 MER HELP (637 4357). The attendant will input a trouble ticket and route it to the IS&P queue. o Provide Customer, within five (5) Business Days of the closure of the incident, with a written report describing the incident, actions taken during the response, and plans for future actions to prevent a similar incident from occurring in the future.
Sample 1
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Related to Computer Security Incident Response

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