Assessing Member Services Sample Clauses

Assessing Member Services. In addition to any other means of surveying Plan members that the Carrier may develop, the carrier shall participate in either a National Committee for Quality Assurance (NCQA) Health Plan Employer Data and Information Set (HEDIS) consumer survey or an FEHB-specific consumer survey, to provide feedback to enrollees on enrollee experience with the various FEHB plans. The Carrier shall take into account the published results of the survey, or other results as directed by OPM, in identifying areas for improvement as part of the Carrier’s quality assurance program. Payment of survey charges will be in accordance with Section 3.7.
Sample 1
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Related to Assessing Member Services

  • Member Services a. Instructions on how to contact the Member Services Call Center and a description of the functions of Member Services;

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