Common use of TECHNICAL SUPPORT Clause in Contracts

TECHNICAL SUPPORT. The Supplier shall respond to the Client’s enquiries concerning use of the software on from Monday to Friday between 9:00 and 12:00, and between 13:30 and 17:00, excluding public holidays. • Enquiries shall be responded to as quickly as possible. Any delay in handling enquiries shall not be subject to penal- ties or fees for damage caused. • The support provided does not cover any software or ser- vices offered by third parties, such as interfaces with other applications. This support shall be covered through a se- parate service.

TECHNICAL SUPPORT. The Supplier shall respond to the Client’s enquiries concerning use of the software on from Monday to Friday between 9:00 and 12:00, and between 13:30 13:00 and 17:00, excluding public holidays. • Enquiries shall be responded to as quickly as possible. Any delay in handling enquiries shall not be subject to penal- ties or fees for damage caused. • The support provided does not cover any software or ser- vices offered by third parties, such as interfaces with other applications. This support shall be covered through a se- parate service.