TECHNICAL SUPPORT Clauses Exemplaires
TECHNICAL SUPPORT. The CEA shall provide technical support to the Licensee during its normal office hours, Mondays to Fridays (excluding bank holidays and annual weeks of closure). The CEA shall use its best efforts to provide a detailed response within a maximum period of thirty (30) business days depending on its human resources available at the time of the request.
TECHNICAL SUPPORT. Certain technical support features may be offered from within the Software and which may include live chat with a technical support agent and/or assistance from a technical support agent via remote computer access (any such technical support offered from within the Software shall be referred to in this License Agreement as the “Technical Support”). If such features are offered and You choose to access such Technical Support the following terms shall apply. Any such Technical Support shall be provided in Symantec’s sole discretion without any guarantee or warranty of any kind. It is solely Your responsibility to complete a backup of all Your existing data, software and programs before receiving any Technical
TECHNICAL SUPPORT. Certain technical support features may be offered from within the Software and which may include live chat with a technical support agent and/or assistance from a technical support agent via remote computer access (any such technical support offered from within the Software shall be referred to in this License Agreement as the “Technical Support”). If such features are offered and You choose to access such Technical Support the following terms shall apply. Any such Technical Support shall be provided in Symantec’s sole discretion without any guarantee or warranty of any kind. It is solely Your responsibility to complete a backup of all Your existing data, software and programs before receiving any Technical Support. In the course of providing the Technical Support, Symantec may determine that the technical issue is beyond the scope of the Technical Support. Symantec reserves the right to refuse, suspend or terminate any of the Technical Support in its sole discretion.
TECHNICAL SUPPORT. The Supplier shall respond to the Client’s enquiries concerning use of the software on from Monday to Friday between 9:00 and 12:00, and between 13:30 and 17:00, excluding public holidays. • Enquiries shall be responded to as quickly as possible. Any delay in handling enquiries shall not be subject to penal- ties or fees for damage caused. • The support provided does not cover any software or ser- vices offered by third parties, such as interfaces with other applications. This support shall be covered through a se- parate service.