Safety Management System means a systematic approach to managing safety, including the necessary organisational structures, accountabilities, policies and procedures;
Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;
Operations Manual means a manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties;
AML/KYC Procedures means the customer due diligence procedures of a Reporting Finnish Financial Institution pursuant to the anti-money laundering or similar requirements of Finland to which such Reporting Finnish Financial Institution is subject.
User Guide means such user guide or document issued or prescribed by us, through any medium, setting out instructions on the use of the EB Services;