System, Database and Application Proactive Monitoring Sample Clauses

System, Database and Application Proactive Monitoring. Operating System – Vendor to provide performance and fault management services that employ scalable manager/agent architecture to provide the most effective means to remotely monitor and control network, system and database resources, and to proactively respond to any issues that may have been detected. Deliverables of the performance and fault management services shall comprise:  Proactive monitoring of critical server system resources and network equipment to ascertain the general health as well as to detect faults and errors.  Detection of threshold conditions and faults shall be channeled automatically to alert engineers assigned to troubleshoot the problem before the problem becomes critical. Internet and SMS gateway connectivities are not currently supported and vendor will need to provide the hardware/software components necessary to support their proposed alert mechanism. Phone lines are presently available within the server room.  Proactive analysis and highlighting of possible bottlenecks as well as potential capacity issues should be reflected in the monthly reports. These reports should be made available to SATS on a regular basis.  Formalizing the process to alert SATS. The performance and fault management of servers shall be a non-stop operation (i.e. 24x7 hours a day, 7 days a week, whole year round), and some of the parameters that could be monitored are:  File systems (e.g. amount of file system space used) and Operating System,  Processes (e.g. existence or absence). The application vendor(s) shall work with the Infrastructure vendor on all the application processes that need to be monitored,  Services,  Memory load (e.g. percentage of memory currently being used),  Processor (e.g. CPU utilization), and  Network and communication infrastructure. Database and Application - Vendor shall provide the following services for database and application monitoring:  Proactive monitoring of whether a service is active or inactive,  Proactive monitoring of critical resources to ascertain the general health as well as to detect faults and errors,  Detection of threshold conditions and faults shall be channeled automatically to alert engineers assigned to troubleshoot the problem before the problem becomes critical. Vendorr will need to provide the hardware/software components necessary to support their proposed alert mechanism. VPN is not allowed. Phone lines are presently available within the server room.  Proactive analysis and highlig...
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