Standard Technical Support Services Clause Samples

The Standard Technical Support Services clause defines the baseline level of technical assistance that will be provided to the customer under the agreement. Typically, this includes access to helpdesk support during specified business hours, troubleshooting for software or hardware issues, and the provision of updates or patches as needed. By clearly outlining the scope and limitations of support, this clause ensures that both parties have a mutual understanding of the services available, reducing the risk of disputes and setting expectations for issue resolution.
Standard Technical Support Services. Provided that End User places an Order for Standard Technical Support and subject to payment by End User of the applicable Support Fees, Vitria will provide annual Standard Technical Support for Supported Licenses in accordance with the terms set forth at [▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇ technical support terms].
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Standard Technical Support Services. 4.1.1 So long as Vitria continues to offer similar support services to its other Product licensees, and subject to payment by the Licensee of the applicable Standard Technical Support Fees, Vitria will provide annual Standard Technical Support for Supported Licenses as follows in accordance with the terms set forth in Exhibit B. 4.1.2 Vitria will provide telephone consultation at Vitria's service location, to assist the Licensee in identifying, verifying and resolving problems in the use and operation of the Product. Telephone assistance services shall be limited to those Licensee personnel indicated in the Order Form, as amended from time to time by Licensee upon written notice to Vitria.
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Standard Technical Support Services. Provided that Licensee places an Order for Standard Technical Support and subject to payment by Licensee of the applicable Support Fees, Vitria will provide annual Standard Technical Support for Supported Licenses in accordance with the terms set forth in Exhibit A.
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Related to Standard Technical Support Services

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.