Solution Request Backlog Sample Clauses

Solution Request Backlog. The Solution Request backlog has two separate, but related components; Solution Requests and projects. The requests in this backlog may be:  Not started  Started by the Incumbent Service Provider and expected to complete after Commencement  Started by the Incumbent Service Provider and expected to complete before Commencement. The Solution Request backlog program will address all these combinations. The Transition team will build out the tools and processes needed for post-Commencement delivery of the Solution Request service. The Transformation team will work closely with the Transition team and incorporate standard solutions/templates and scoring decisions in the evaluation of the backlog. While the scoring system will be finalized during Transition, examples of criteria are need-by-date, fit to standard reference model/solution, quantity of items (e.g. number of servers). This Solution Request program will be executed in several phases:  Backlog assessment. The MSI will collect both the Solution Request and the Project backlogs from the Incumbent Service Provider and complete a categorization. The Solution Requests will be aligned with the standard solutions structure defined during Transition. The project backlog will be classified by expected end date and remaining level of effort.  The MSI will propose an interim process associated with the capture and processing of new Solution Requests during Commencement – three (3) months through Commencement. The MSI and SCP will work with the Incumbent Service Provider to segregate the Solution Requests that should be solutioned and delivered by the Incumbent Service Provider from the Solution Requests that should not be solutioned by the Incumbent Service Provider. Solution Requests not handled by the Incumbent Service Provider will become a new backlog item added to the Incumbent Service Provider’s Remedy system.  All Solution Requests will be tracked in the Incumbent Service Provider’s Remedy system until Commencement when all open requests will be rekeyed into the new Service Request Management system.  In-flight projects disposition. MSI will organize the handoff of any projects that are started, but will not be completed by the Incumbent Service Provider before Commencement. Similarly, any Solution Requests that are started, but not approved by DIR Customer will be marked for transfer to the SCP.  The Solution Request backlog will be reduced based upon the addition of 12 SCP resources for a total ...
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Related to Solution Request Backlog

  • Interconnection Request This Section 3 shall not apply to any proposed modifications by Interconnection Customer to its facilities for which Interconnection Customer must make an Interconnection Request under the Tariff. In such circumstances, the Interconnection Customer and Transmission Provider shall follow the requirements of Subpart A of Part IV of the Tariff.

  • Action Requested Consider approval of the agreements with the Nebraska Department of Education as summarized below.

  • Information Request (a) The Owner Trustee shall provide any information regarding the Issuer in its possession reasonably requested in writing by the Servicer, the Administrator, the Seller or any of their Affiliates, in order to comply with or obtain more favorable treatment under any current or future law, rule, regulation, accounting rule or principle.

  • Information Requests The parties hereto shall provide any information reasonably requested by the Servicer, the Issuer, the Seller or any of their Affiliates, in order to comply with or obtain more favorable treatment under any current or future law, rule, regulation, accounting rule or principle.

  • Vacation Requests Regular employees become eligible for paid vacation leave once they have completed six (6) months of continuous employment. Vacations requests must be submitted by no later than January 31st to be scheduled for the vacation calendar year of April 1- March 31. Vacation time may be divided into blocks of one to two weeks in duration. Scheduling of vacation shall be in accordance with seniority within a classification. Where an employee chooses to split their vacation, they shall exercise seniority rights in the choice of the first vacation period. Seniority shall prevail in the choice of the second vacation period but only after all other first vacation periods have been selected. Remaining vacation periods will be scheduled in a fair and equitable manner amongst employees within a classification. The approved vacation schedule will be posted at the worksite on or before February 28th in each year. Employees will be limited to booking a maximum of two (2) consecutive weeks of vacation during prime vacation period (June 15 - September 15; and December 15 - January 5), unless further consecutive weeks would not interfere with the vacation preferences of less senior employees. The Employer will make every effort to accommodate requests for vacation of more than two (2) consecutive weeks outside of prime vacation periods. Employees failing to exercise their right to request vacation within the vacation selection time posted by the Employer will forfeit their seniority rights with respect to choice of vacation time. In such cases, the Employer reserves the right to schedule vacation time for the employee. A maximum of two (2) weeks of vacation time may be carried forward from one year to another. Employees who wish to carry vacation forward should notify the Employer by February 28th. If the employee has not requested all of their vacation leave, the Employer reserves the right to schedule the remaining vacation days within the last four (4) months of the calendar year. The Employer may also pay out unused vacation credits at the end of March each calendar year.

  • Payment Cancellation Requests You may cancel or edit any Scheduled Payment (including recurring payments) by following the directions within the portion of the Site through which the Service is offered. There is no charge for canceling or editing a Scheduled Payment. Once the Service has begun processing a payment it cannot be cancelled or edited, therefore a stop payment request must be submitted.

  • Documentation Required The certificates and endorsements shall be received and approved by the District before Work commences. As an alternative, the Contractor may submit certified copies of any policy that includes the required endorsement language set forth herein.

  • Transfer Cancellation Requests You may cancel a transfer at any time until it begins processing (as shown in the Account to Account Transfer Service). We will, to the extent permitted by law, make reasonable attempts to return any unclaimed, refused, refunded, prohibited, or denied transfer to your Account that we debited for the funds transfer. If this is unsuccessful (for example, the Eligible Transaction Account has been closed) we will make reasonable attempts to otherwise return the funds to you.

  • Abbreviated Documentation Requirements Compile and submit:

  • Arbitration Request If a Party intends to begin an arbitration to resolve a dispute arising under this Agreement, such Party shall provide written notice (the “Arbitration Request”) to the other Party of such intention and the issues for resolution.

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