Solution Request Sample Clauses

Solution Request. Contractor shall provide an effective Request for Solution (RFS) processes and appropriate mechanisms for fulfilling complex service requests, requirements gathering coordination with the customer, design, pricing, solution, and proposals; including appropriate communications to adequately set expectations and promote good customer service. Contractor shall work with the Integrated Service Providers and other vendors as required to formulate a complete solution and proposal. Contractor shall ensure all RFS are solutioned in compliance with Government policies and rules as outlined in the SMM. Contractor shall effectively leverage existing infrastructure and designs for the most efficient and effective cost solutions, provide technical guidance to Customer, and architect solutions through coordination with the Integrated Service Providers and Customers. The Contractor shall develop standard proposal mechanisms and processes for formulating solution proposals and obtain appropriate Government and Customer approvals, as detailed in the SMM. Contractor shall provide all necessary materials and artifacts to Government or the Customer for understanding of the proposal. Contractor will provide a timeframe to the Customer for delivering a solution once requirements are accepted by Customer. Contractor will provide proposal responses and reworked proposal responses in a timeframe required by the Government. Contractor shall develop a Request for Estimate (RFE) processes and appropriate mechanisms to support rapid proposal development that provides a level of accuracy for budgetary information without requiring a full solution but includes a Rough Order of Magnitude (ROM) estimate of schedule and costs. All ROM estimates will align to Course of Action (COA) and a technical overview or architecture of the COA. Requirements gathering coordination and preparation of RFS and ROM proposals are at no additional charge to Government.

Solution Request. System See Information System

Solution Request. Root Cause Analysis A formal process that supports the Problem Management practice to analyze what went wrong in the environment and to accurately report on the impact and results that will prevent future occurrences. See ITIL 4 definition glossary. Secret Internet Protocol Router Network A system of interconnected computer networks used by the U.S. Department of Defense and the U.S. Department of State to transmit classified information (up to and including information classified SECRET) by packet switching over the secure environment. Services The military service branches of the Armed Forces of the United States, established by act of Congress, which are: the Army, Marine Corps, Navy, Air Force, and Coast Guard; or as defined in the DOD Dictionary of Military and Associated Terms. service A means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks. See ITIL 4 definition glossary. Note: this term was intentionally left lowercase. Service Provider A third party entity contracted to the Government that is providing services in the EITS Environment and has specific contractual requirements (e.g. OLAs, Shared SLAs, SMM) to work with the EITSI for the mutual support and delivery of services to Customers. At this time, Service Providers are either GSPs or CSPs. SIPRNet Token A portable, user-controlled, physical device used to generate, store, and protect cryptographic information, and to perform cryptographic functions. Per ▇▇▇▇ Number 8520.02, Hardware tokens used for network logon to the SIPRNET will be issued by a credential service provider that is either a member of the National Security Systems (NSS) PKI, is cross-certified with the NSS PKI in accordance with Reference (u), or has been specifically approved by the ASD(NII) / DoD CIO. DoD IT components shall ensure that their infrastructures are capable of using NSS PKI hardware tokens for accessing networks and web-based resources on the DoD SIPRNET.