SHIPPING ERRORS AND QUALITY RETURNS Sample Clauses

SHIPPING ERRORS AND QUALITY RETURNS. Returns in this category include: Seco shipping er- rors and QC returns. Outgoing product returns are covered under section 1.3. • The Distributor must submit, in writing, a list of material for return to Customer Service us- ing Request for Quality Return Form QCF-70. Customer Service must pre approve all re- turns. • Customer Service will provide the Distributor a Return Material (RM) number, label, packing list and return material listing. • The return must have the pre-printed label clearly affixed to the return package and in- clude the completed pre-printed packing list and is subject to inspection prior to issuance of credit. • No advance deductions are allowed. A credit memo must be issued to the Distributor from Credits & Collections before taking a deduc- tion. • Standard items sent back on a QC claim will be fully credited if the claim is justified. No replacement order will be automatically started by Seco. The distributor is responsible for send- ing a new PO for replacement tools if needed. • Special items sent back on a QC claim will either be repaired or remade (if the claim is justified). The repaired / remade tools will be sent back on the original customer PO at no charge. • A final credit will be issued by Credit & Collections, within 30 days of receipt of mate- rial. • Shipping errors and quality returns are not subject to 5% annual cap. • Seco will allow a $5.00 transportation credit for shipping errors and quality returns.